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Thilanka Hotel

4.0 star property

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Photo gallery for Thilanka Hotel

Outdoor pool
Sundeck
Royal Room | Balcony view
Garden view
Deluxe Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
#. 03, Sangamitta Mawatha, Kandy, 20000
  • Udawatta Kele Sanctuary
    ‪6 min walk‬
  • Kandyan Art Association & Cultural Centre
    ‪9 min walk‬
  • National Museum
    ‪11 min walk‬
  • Kandy (KDZ-Polgolla Reservoir)
    ‪18 min drive‬

Room options

View all photos for Royal Room

Royal Room | Balcony view

Royal Room

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Suite

  • 484 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Double or Twin Room

  • 484 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Suite

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room with Balcony

Bathroom | Shower, free toiletries, hair dryer, slippers

Deluxe Double or Twin Room with Balcony

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe double Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe double Room

  • Sleeps 2
  • 1 Double Bed

Royal Room

  • Sleeps 4
  • 1 Double Bed

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About this property

Thilanka Hotel

4-star Kandy hotel with restaurant
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and concierge services.
Thilanka Hotel offers 15 accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, slippers, and complimentary toiletries.

This Kandy hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers an outdoor pool, a terrace, and barbecue grills. Concierge services and wedding services can be provided. Onsite valet parking is complimentary.

Thilanka Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Thilanka Hotel has a restaurant on site.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1977
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 54.80

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 60 per vehicle (one-way)
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Thilanka
Thilanka Hotel
Thilanka Kandy
Thilanka Hotel Kandy
Thilanka
Thilanka Hotel Hotel
Thilanka Hotel Kandy
Thilanka Hotel Hotel Kandy

Thilanka Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 37 out of 92 reviews
Rating 8 - Good. 33 out of 92 reviews
Rating 6 - Okay. 12 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 4 out of 92 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jiwanka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay when visiting the temple. Hotel is well maintained, and the staff is excellent. Food selection and preparation is good.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the Thilanka is the location and stunning view from the pool. The rooms are spacious and comfortable but slightly tired. The buffet offered a good selection of food and both breakfast and dinner. Would definitely recommend staying here, excellent value for money.
Stayed 1 night in Aug 2024

8/10 Good

Isabel, Malaga

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

simon, Andover

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lorrie

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Porama

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the lobby manager provided excellent service and it almost felt like home to us.. Thank you and would definitely stay next time I visit Kandy
Stayed 6 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
It was great!
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor staff attitude and service Good view and swimming pool though
Stayed 1 night in Feb 2020

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but....
This is a premier hotel. The room was generous and comfortable. The issues that distracted from our stay was the overpriced breakfast and dinner buffet. Overpriced in the sense that for the price charged the offering lacked a wow factor. There were some minor plumbing issues that weren't serious but indicative of a lack of attention to detail. The currency exchange rate offered was the worst that we encountered anywhere in Sri Lanka. Not something of which to be proud.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, sharp practice. The photo of the swimming pool and some others that you have no your website for the Thilanka is NOT the Thilanka Hotel in Kandy. It is of some other hotel which is clearly on the coast. This hotel is described as a 4 star. This is clearly false from the moment you walk into ther cramped shabby building and are met by clearly untrained staff. It is at best a very weak 3 star hotel. The general condition of the place is shabby - dirty, badly painted, not maintained, liberally filled with insects and a swarm of mosquitoes at night. The food was appalling - cheap bread left out overnight, sweetened and watered down juices and coffee the like of which i haven't tasted in over 30 years. Staff were clueless, poorly trained and lacked the kind of essential English skills needed in this industry (and which we found in every other of the 7 hotels we stayed in in Sri Lankla during our stay). our room - the 'suite'!! A large leftover space at the end of the corridor with not a right-angle in the place. Curtains which didn't open; windows to a microscopic balcony whch had not been cleaned in a very long time; mosquitoes everywhere (and our driver's room had bed bugs meaning he had to sleep in the car! Three nights at this hotel cost more than a genuine 5 star hotel in Colombo - the Cinnamon Grand. All in all a rip-off. Despite complaining to the reception staff, nothing was done either because they could be bothered, didn't know what to do, or just forgot.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
WiFi Connection very bad
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I requested a quiet room months in advance but was given a noisy one overlooking the pool and restaurant. I was told the hotel was full but they agreed to change rooms after asking to speak with the manager. I booked half board but the waiter was adamant I was on BB and waved his sheet at me stating this. Very rude and unprofessional but he later admitted he was wrong after I suggested he check with the manager. Veg and non veg options were in the same heated trays and food items were not all labelled to indicate what was veg. Horrendous experience with onward transport arranged through hotel. It was expensive but I was promised a new comfortable car with large boot. I complained to the transport owner after getting an old rusty dented vehicle which didn’t fit our bags. He was very rude and said look elsewhere! Ended up with a 13 year old van which was stopped by other drivers on route as the buffer was falling off and then stopped working near the destination as ‘ it struggles with hill climbs’ so we had to stop and let the car rest and drive slowly . The driver was however excellent and professional in dealing with the poorly maintained vehicle. I would recommend booking a vehicle privately and checking the condition the day before. I asked to speak with the general manager a few times during the stay but was told he was not available. Poor customer service and apathetic management
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great breakfast, good location. Building a bit of a slap job but rooms are huge and have all you need
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but found the corridors echoed making it a bit noisy. Friendly staff. Could do with a gym though
Stayed 1 night in Dec 2019

10/10 Excellent

Darren

Stayed 2 nights in Nov 2019

4/10 Poor

Ben, Sydney

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Water dripping from ceiling, water heater intermittent, drainage problems in the bathroom, lots of mosquitoes in the bedroom. Staff are nice but seemed sleepy and inattentive. When checking out, guy at reception really couldn’t care less if I dropped dead in front of him. Unpleasant. Wouldn’t stay here or at any Thilanka hotels again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Food was excellent. Clean room.
Stayed 1 night in Sep 2019

6/10 Okay

Sena, Adelaide,Australia

Business traveler
Location is quite convenient. Cleanliness is satisfactory. Room airconditioner is very noisy.
Stayed 2 nights in Sep 2019

10/10 Excellent

Indika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay :)
SO welcoming and a VERY early check -in with huge smiles. Great variety at breakfast and an AMAZING view. Close to lake, town and sights - walking distance.
Stayed 2 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Style in Kandy
Beautiful outdoor pool area and garden Very good food (half board) with excellent variety of local and western cuisine Comfortable room with balcony and view of the forest
Stayed 2 nights in Jul 2019