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Best Western Plus Bourbonnais Hotel & Suites

2.5 star property

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Photo gallery for Best Western Plus Bourbonnais Hotel & Suites

Reception
Terrace/patio
In-room safe, iron/ironing board, free cribs/infant beds, free internet
Fridge, microwave, coffee/tea maker
Free self parking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • 24/7 front desk
$98
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
62 Ken Hayes Dr, Bourbonnais, IL, 60914
  • Place, Northfield Square Mall
    ‪1 min walk‬
  • Place, Cinemark Bourbonnais Movies 10
    ‪11 min walk‬
  • Place, Olivet Nazarene University
    ‪4 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, free cribs/infant beds, free internet

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(33 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

In-room safe, iron/ironing board, free cribs/infant beds, free internet

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, iron/ironing board, free cribs/infant beds, free internet

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, free cribs/infant beds, free internet

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, free cribs/infant beds, free internet

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, iron/ironing board, free cribs/infant beds, free internet

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, iron/ironing board, free cribs/infant beds, free internet

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cribs/infant beds, free internet

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, High Speed Internet Access, Microwave and Refrigerator, Desk

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Walk in Shower, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, High Speed Internet Access, Lounge Chair, Desk, Microwave and Refrigerator

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Full Kitchen, Sofabed

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Full Kitchen, High Speed Internet Access

  • Sleeps 4

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About this property

Best Western Plus Bourbonnais Hotel & Suites

Bourbonnais hotel steps from Northfield Square Mall
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Best Western Plus Bourbonnais Hotel & Suites offers 102 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

46-inch flat-screen televisions come with premium cable channels and pay movies. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 2519 square feet (234 square meters) include conference space. This Bourbonnais hotel also offers a fitness center, a vending machine, and laundry facilities. Complimentary uncovered self parking is available on site.

Best Western Plus Bourbonnais Hotel & Suites is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM.
Bourbon Creek Kitchen - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bourbon Creek Kitchen

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 2,519 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges USD 100.00 for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per accommodation, per day
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of USD 100.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Bourbonnais
Holiday Inn Express Hotel Bourbonnais
Holiday Inn Express Bourbonnais Hotel
Holiday Inn Express Suites Bourbonnais
Best Plus Bourbonnais & Suites
Holiday Inn Express Suites Bourbonnais
Best Western Plus Bourbonnais Hotel & Suites Hotel
Best Western Plus Bourbonnais Hotel & Suites Bourbonnais
Best Western Plus Bourbonnais Hotel & Suites Hotel Bourbonnais

Reviews

Best Western Plus Bourbonnais Hotel & Suites Reviews

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 265 out of 505 reviews
Rating 8 - Good. 114 out of 505 reviews
Rating 6 - Okay. 55 out of 505 reviews
Rating 4 - Poor. 38 out of 505 reviews
Rating 2 - Terrible. 33 out of 505 reviews

Reviews

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
The rooms were not well lit. The refrigerator was very dirty. I think they just looked at it and wiped out the crumbs and thought it was good, but if you got down low you would see mold. I would not stay there again.
Stayed 2 nights in Jul 2025

6/10 Okay

Sangnok

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was a lot of construction on the freeway and it smelled like asphalt. The room itself was clean however, the shower curtain was stained with something. The front door had a big gap. I could see through to the hallway however it was a nice size room.
Stayed 1 night in Aug 2025

4/10 Poor

LORENZO

Liked: Cleanliness, property conditions & facilities
I recommended this hotel to my husband because the restaurant is open late. Upon reservation, we instantly received a confirmation including the restaurant would be open until 9P. It wasn't open at all. Also, the desk manager sat at the bar and ignored my husband for five minutes with nobody at the desk. Coffee was tepid in the morning. I'm sorry I sent him there and we won't be back.
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel will definitely stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Phoebe, Indianapolis

Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is awful
Stayed 1 night in Jul 2025

8/10 Good

Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Socorro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Kathryn

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

That’s a first…..

The room had a strange odor, especially the bathroom. There were only hand towels left for us, no bath towels (remedied quickly by the front desk staff). Our toilet clogged at 11:30 pm and when I called the front desk, I was told to come and get the plunger from the front desk downstairs and unclog the toilet myself…!?! Which I did, but seriously!!!??? Every time I was at the front desk I had to wait several minutes because there was no one stationed there (the attendant in the morning was WAY overworked - running front desk AND the very busy breakfast area!). The beds were comfortable, the breakfast as expected. But unclog my own toilet?! Never thought I’d have that experience at a hotel!
Stayed 1 night in Aug 2025

6/10 Okay

Lucas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On Expedia it says that this hotel has a pool but when we got there the front desk lady said that they haven’t had a pool in over three months and that I couldn’t get a refund for my reservation. I showed her the Expedia website where it said that there was a pool at the hotel. She was very nice and said she wouldn’t charge me for the deposit. She was really nice and said she would make sure that they would get ahold of Expedia and get it changed. I will be contacting Expedia tomorrow morning
Stayed 1 night in Aug 2025

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

Very comfortable beds after driving all day. It was all very comfortable. The front desk people were very helpful and friendly.
Stayed 1 night in Jun 2025

8/10 Good

Dennis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great resturant
Stayed 3 nights in Jul 2025

8/10 Good

Margaret

Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there one night everything was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

JANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and the restaurant takes orders til 9PM, well stocked bar open til 10PM. Only 1.5 hour to/from Downtown Chicago.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

tami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

tameka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice space
Stayed 1 night in Mar 2025

8/10 Good

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Maggie

Stayed 1 night in Jun 2025

8/10 Good

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 3 nights in Jul 2025

10/10 Excellent

tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

One night stay heading for my son’s UIUC campus visit. It was beyond our expectations! The Mabager in the front desk super nice. The hotel is incredible comfortable and warm feeling. Clean, spacious and the breakfast was great, the espresso machine is wonderful surprise!
Stayed 1 night in Jul 2025

2/10 Terrible

Edwin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025