2/10 Terrible
WENLONG
Traveled with family
Sep 22, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置很偏僻，关键旁边就是陵园/墓地，而这一事实在Hotels.com上并没有披露。我们在抵达时发现，进入酒店首先需要经过这个陵园/墓地。房间里面非常阴冷，我们的第一反应就是应该尽快离开。随后我们联系司机接我们第一时间离开了酒店。强烈不建议选择这家酒店。
此外，说一下Hotels.com，虽然我们在第一时间联系了Hotels.com的客服，并向客服人员反馈了以上事实，要求Hotels.com免费取消房间。我们按照客服人员的要求提供了相关照片。但遗憾的是Hotels.com并没有跟进处理退款，而是非常不负责任且简单粗暴的回答“根据协议无法免费取消”。
The hotel is located in a remote area, with a cemetery/burial ground nearby, which is not disclosed on Hotels.com. We found upon arrival that entering the hotel first requires passing through this cemetery/cemetery. The room was very chilly, and our first reaction was to leave as soon as possible. Then we contacted the driver to pick us up and left the hotel as soon as possible. I strongly do not recommend choosing this hotel.
In addition, let's talk about Hotels.com. Although we contacted their customer service immediately and reported the above facts to them, we requested that they cancel the room for free. We provided relevant photos as requested by the customer service personnel. Unfortunately, Hotels.com did not follow up on the refund process and instead responded very irresponsibly and simply, 'According to the agreement, it cannot be cancelled for free'.
WENLONG
Stayed 1 night in Sep 2024
