6/10 Okay
Anita
Traveled with family
Dec 23, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast is not included!
Things went south when we checked in. I asked about breakfast times and said "it's included in what I paid" and was told that "Expedia lied", it was not included and "I don't recommend using them at all." I double checked - it is clearly stated on the Expedia website and my reservation that breakfast for two is included.
Later, as there was no water in the room, and none in the lobby, I asked for water and was told "let me check what level you are" and was then told I would have to buy a bottle of water. As if that wasn't enough, most good hotels, and definitely all Courtyards have tea bags in the room, there were none, so I went down to the lobby. At the bar they had a very small selection of cheap brand teas and of course, if I'd have wanted one (there was no chamomile tea which is what people drink at night) I'd have to pay.
The room was fine. Although after a shower the bath tub took ages to drain the water out.
The saving grace was a lovely lady serving at the bar, a comfortable bed and the Plaza is a great place to walk and dine.
I got the impression of a "has been hotel" with beautiful bones that someone is nickel and diming. Not my typical Courtyard experience. Usually they are great.
Anita
Stayed 1 night in Dec 2024