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Embassy Suites by Hilton Kansas City Plaza

3.5 star property

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Photo gallery for Embassy Suites by Hilton Kansas City Plaza

Lobby
Indoor pool
Reception
Lobby
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Hot Tub
  • Bar
  • Gym
  • Parking available
  • Pool

Explore the area

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220 W 43rd St, Kansas City, MO, 64111
  • Nelson-Atkins Museum of Art
    ‪11 min walk‬
  • Uptown Theater
    ‪18 min walk‬
  • Crown Center
    ‪4 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪35 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite, Multiple Beds

  • 595 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 595 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Non Smoking

  • 595 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

  • 595 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Embassy Suites by Hilton Kansas City Plaza

Hotel in Midtown - Westport
This hotel features an indoor pool, a restaurant, and a fitness center. Buffet breakfast is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Embassy Suites by Hilton Kansas City Plaza offers 266 accommodations with video-game consoles and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an indoor pool, Embassy Suites by Hilton Kansas City Plaza provides a hot tub, a sauna, and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with wired and wireless Internet access (surcharge).

This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered each day.
220 West - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transportation

  • Area shuttle
  • Uncovered self parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • 220 West

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (40 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 1977
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Kansas City Plaza
Embassy Suites Kansas City Plaza
Embassy Suites Kansas City
Kansas City Embassy Suites
Embassy Suites Kansas City Plaza Hotel
Embassy Suites Kansas City Plaza
Embassy Suites by Hilton Kansas City Plaza Hotel
Embassy Suites by Hilton Kansas City Plaza Kansas City
Embassy Suites by Hilton Kansas City Plaza Hotel Kansas City

Embassy Suites by Hilton Kansas City Plaza Reviews

Reviews

6.6
Rating 10 - Excellent. 283 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 201 out of 1002 reviews
Rating 4 - Poor. 159 out of 1002 reviews
Rating 2 - Terrible. 159 out of 1002 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Darla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We left the hotel and canceled our stay once we checked out the room. The hotel smelled of must / mold. It was dirty with visible mold. Aron at front desk check in was very nice. We just couldn’t stay. The room smelled like smoke We found a nice hotel elsewhere. Won’t be back there ever !
Stayed 1 night in Jun 2025

2/10 Terrible

Aarika

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Dirty, filthy, no good hotel

So dirty, needs updated so badly. Did I mention it was dirty? The couches and chairs in the rooms are stained, the carpet is gross, the drain in the bathroom has so much gunk in it that it’s going to be clogged before long. I advise everyone to stay somewhere else.
Stayed 1 night in Jun 2025

4/10 Poor

Marco

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel doesn’t meet the expectations of an Embassy Suites Hotel, pricy and Poor quality… I have stayed at Embassy suites La vista nesbraska, Alpharetta Georgia, Portland Oregon and this Kansas City Embassy Hotel is by far the worst…
Stayed 2 nights in Jun 2025

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Patricia

Stayed 1 night in Jun 2025

2/10 Terrible

Sharon

Traveled with family
Disliked: Amenities
Our tub and sink would not drain. The refrigerator was iced over and leaking. We finally had to move rooms:(. The whole hotel was dated and could tell it had not been kept up. When we went down for breakfast a little after seven, there was no milk, orange juice, or pancakes!! This was our first stsy at an Embassy Suites and we were very disappointed.
Stayed 1 night in May 2025

10/10 Excellent

bailey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Mitgh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did not like the carpet or the black person hair on the bathroom door
Stayed 1 night in Jun 2025

4/10 Poor

Alexandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Cindy, Spring Hill

Liked: Cleanliness
Hotel was nice for an old building. It was clean but could used some updates. Parking is $25/day and not covered or in a safe area. The bartender was rude when we walked in 15 min before they were open. All in all not a bad stay.
Stayed 1 night in May 2025

6/10 Okay

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is in desperate need of updating. It hasnt been updated since it was built which was probably in the 90s. Great location tho.
Stayed 2 nights in May 2025

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great for what we needed.
Stayed 1 night in May 2025

4/10 Poor

Douglas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The breakfast was good. Check-in was confusing. We were told we couldn’t come in without a key card but we needed to check-in before getting a key card. ??? The bathroom was the size and condition of a phone booth.
Stayed 1 night in May 2025

8/10 Good

Micah

Stayed 1 night in May 2025

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked our stay at Embassy Suites in Kansas City (220 w 43rd at Missouri) based on the photos and the reputation of the brand, but our experience was deeply disappointing. The pictures online are completely misleading. First, the pool was rundown—definitely not what’s advertised. Our room was in poor condition: wallpaper peeling off the walls, stain carpets, and the bathtub was rusted from a constant water drip that looked like it had been ignored for a long time. As parents, we chose this place in part because of the pool and breakfast amenities, but they ran out of milk and juice at 7:15AM, which meant no cereal for the kids. There were no pancakes or waffles either. We ended up leaving the hotel to find breakfast elsewhere, which was frustrating and inconvenient. My in-laws were traveling with us and their room had even more problems. Their sink and tub weren’t draining. They had to be moved to another room, and the staff literally said, “Hopefully this room works for you?”—not the kind of confidence you want when you’re paying for a comfortable stay. While I feel bad for the staff, who did their best to keep things clean, it’s clear they’re limited by the condition of the hotel. It’s unfortunate when a well-known brand like Embassy Suites allows its properties to deteriorate like this. We feel misled, disappointed, and a bit naive for trusting the brand without digging deeper. Save your money and find somewhere that actually delivers on its promises.
Stayed 1 night in May 2025

2/10 Terrible

Catrina, lloydminster

Traveled with family
Disliked: Cleanliness
This hotel has seen better days. We booked it because after a rainy weekend and a canceled flight we were after a hot tub specifically in a part of the city we hadn’t had a chance to visit to make the most of our unexpected extra night. The hotel is incredibly run down, pool is absolute chaos, and there’s nothing hot about the hot tub. Really wishing we had picked somewhere else. Price was atrocious in comparison to hotels if much higher quality. Don’t stay here
Stayed 1 night in May 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a nice stay. I e did have to pay for parking- which I missed when booking. Breakfast is typical hotel buffet. They do have made to order omelettes but we went down just before it closed and didn’t bother with it. Hot tub was nice but pool was cold. Gym was super clean and well equipped. Rooms were nice but there was construction next door outside our room and they started at 7 am. There are some restaurants and a grocery store within walking distance. Neighborhood felt safe.
Stayed 1 night in May 2025

8/10 Good

Dustin

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2025

6/10 Okay

Rebecca

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. The hotel is dated and not clean - hair in the bathrooms, stained carpet, etc. they skip normal helpful things like laundry bags, trash bags, ice bucket bags (all the bags apparently). Communal restrooms out of order, no pool towels. We were still okay staying the night but hoped for better.
Stayed 1 night in May 2025

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

My reservation was at a great price, easy check in, beautiful building-well cared for, amazing room, great buffet breakfast, secured parking...overall great stay. Due to business trip and early, I forgot my extra work shirt hanging in the closet. When I called after my event I was informed I had to go on line to have it delivered to me and pay a fee-this is ridicules and my office is a couple of miles away from the hotel.
Stayed 1 night in May 2025

6/10 Okay

Montez

Business traveler
Liked: Staff & service
The Tubs need resurfacing and the beds need updating on them. Staircase was dirty. Customer service was excellent and breakfast excellent
Stayed 1 night in May 2025

4/10 Poor

Bryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable. The bathroom was not cleaned. The manager had a poor response to remedy it, which he never really resolve. The carpets were dirty. Worst embassy suites I’ve ever stayed at.
Stayed 2 nights in May 2025

10/10 Excellent

Margaret

Hotel was very nice. Good breakfast. Staff were very friendly and courteous. Bathtub continually leaked water.
Stayed 1 night in May 2025

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Just what we needed

Our hotel was just fine what we needed perfect vacations and good service quiet. I felt like the cost of appropriate. Would be nice to have them upgrade in the breakfast could’ve been a little better. Also, the parking garage was a little bit sketchy, but the outside parking was fine.
Stayed 1 night in May 2025

2/10 Terrible

Malalay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique, old, dirty, poor service and rude staff and noisy
Stayed 1 night in May 2025