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Embassy Suites by Hilton Kansas City Plaza

3.5 star property

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Photo gallery for Embassy Suites by Hilton Kansas City Plaza

Experience the tranquil atmosphere of our central courtyard, featuring a circular fountain and comfortable seating areas.
Experience the tranquil atmosphere of our central courtyard, featuring a fountain and seating areas, surrounded by a red-tiled floor and multiple windows.
Swimmers can enjoy a refreshing dip in the pool surrounded by a balcony with arched windows.
Welcome to the Hilton hotel reception area, featuring a long counter and framed artwork on the walls.
Experience the tranquil atmosphere of our central atrium, featuring a beautiful fountain, balconies, and dining areas.

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Parking available
  • Pool

Explore the area

Map
220 W 43rd St, Kansas City, MO, 64111
  • Nelson-Atkins Museum of Art
    ‪11 min walk‬
  • Uptown Theater
    ‪18 min walk‬
  • Crown Center
    ‪4 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪35 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite, Multiple Beds

  • 595 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 595 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Non Smoking

  • 595 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

  • 595 sq ft
  • Sleeps 2
  • 1 King Bed

About this property

Embassy Suites by Hilton Kansas City Plaza

Hotel in Midtown - Westport
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Buffet breakfast is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Embassy Suites by Hilton Kansas City Plaza offers 266 accommodations with video-game consoles and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an indoor pool, Embassy Suites by Hilton Kansas City Plaza provides a hot tub, a sauna, and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with wired and wireless Internet access (surcharge).

This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Embassy Suites by Hilton Kansas City Plaza is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered each day.
220 West - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transportation

  • Area shuttle
  • Uncovered self parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • 220 West

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (40 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 1977
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Kansas City Plaza
Embassy Suites Kansas City Plaza
Embassy Suites Kansas City
Kansas City Embassy Suites
Embassy Suites Kansas City Plaza Hotel
Embassy Suites Kansas City Plaza
Embassy Suites by Hilton Kansas City Plaza Hotel
Embassy Suites by Hilton Kansas City Plaza Kansas City
Embassy Suites by Hilton Kansas City Plaza Hotel Kansas City

Embassy Suites by Hilton Kansas City Plaza Reviews

Reviews

6.8
Rating 10 - Excellent. 288 out of 1008 reviews
Rating 8 - Good. 211 out of 1008 reviews
Rating 6 - Okay. 195 out of 1008 reviews
Rating 4 - Poor. 164 out of 1008 reviews
Rating 2 - Terrible. 150 out of 1008 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only hotel I’ll stay at in KC
Stayed 1 night in Mar 2025

8/10 Good

Troy

Stayed 2 nights in Mar 2025

6/10 Okay

Sharon S

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool and hot tub were closed, which are the main reasons we chose property. We've stayed there for years and the last couple of times, has seemed more run down with no visible improvements. Need to put some money back into the property and check the electrical outlets in the rooms! We had 2 that didnt work in the bedroom.
Stayed 2 nights in Mar 2025

8/10 Good

Ashley

Traveled with family
Liked: Staff & service
Parking
Stayed 1 night in Apr 2025

2/10 Terrible

Maegan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Elizabeth

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Run down. The heater didn’t work very well.
Stayed 2 nights in Apr 2025

2/10 Terrible

Jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is extremely dated and smells. Parking was difficult. We circled the lot several times before sqeezing into a stall underneath the building. We had to pay $25 per night to park and it seemed like the hotel doesnt care how many guests are able to park. The rooms are dirty and dated. Specifically, there was mold that came out of the in room coffee maker. We were provided 3 towels for a reservation with 5 people. Tried to call the front desk, but both room phones were broken so we tried to call on our cell but gave up after 20 minutes on hold. I do not recommend staying here, ever.
Stayed 1 night in Apr 2025

2/10 Terrible

Kathryn

Stayed 1 night in Apr 2025

6/10 Okay

Amelia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Jessica

Disliked: Property conditions & facilities

Old and run down

The hotel is very old and is showing its age. The furniture was all chipped. The room smelled faintly of “skunk cabbage.” I have mold allergies and woke up so stuffed up I had to take a shower to steam out my sinuses to breathe. The I noticed there was no hair dryer in the room. I tried to call the front desk from the room phone and it said the number was no longer in service. The breakfast was super busy and everything was constantly out. Worst Embassy Suites I’ve ever stayed in.
Stayed 1 night in Apr 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast and overall good place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safety nice room
Stayed 1 night in Apr 2025

10/10 Excellent

Luis M

Stayed 1 night in Mar 2025

4/10 Poor

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The grass isn't always greener on the other side.

We originally chose this place because of the hot tub and sauna that it had and how beautiful it was. They're still beautiful however our whole entire state pool area with the hot tub had been shut down by Missouri health inspectors. They reimburse us $50 for parking which we weren't told that we're being charged that when we checked in. We paid almost $200 a night and didn't even get to swim but the rooms was nice and the guy at the front desk was super kind when we first got there. If it wasn't for him being our first interaction we probably would have left knowing that we didn't get to use any of the amenities. I feel that we should have been reimbursed more than $50 and I shouldn't have had to ask and it should have been offered knowing that we weren't going to be able to use the poor and hot tub. The area was really beautiful though and everything was conveniently close. I suggest you spend your $200 a night at another place. Did you get two free cocktails which they didn't tell you, a night so having not been told that until the last night we were there by the bartender, it was more or less just a place the rest our heads.
Stayed 2 nights in Mar 2025

2/10 Terrible

Kevin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. Carpet is worn and needs shampooed. TV in the bedroom did not work They said they would fix it the next day. Took 2 days to fix. I scheduled house keeping and they never cleaned the room once. Found a bug in my bed. I will not stay at this location again. Very disapointed
Stayed 4 nights in Mar 2025

8/10 Good

Maranda

Disliked: Staff & service
Stayed 1 night in Mar 2025

6/10 Okay

KIVA

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The stay was decent and we had an enjoyable time however the main amenitie that we booked this hotel for we were unable to use the pool had been shut down by the health department which was a major damper on our plans
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Great staff, bad hotel.

Pool was closed by the city, tv’s would crackle and have white noise while we watched, and the hotel as a whole seemed to be in dire need of an update; no fault of the staff, who seemed very kind and courteous.
Stayed 2 nights in Mar 2025

2/10 Terrible

Misty

Disliked: Staff & service, property conditions & facilities, room comfort
Our room refrigerator was covered in ice, the shower water wasnt really hot, pool was closed. Took forever for the elevator to get to us. One waited over 15 min for one. The bed pillow sucked woke up with sore necks both mornings.
Stayed 2 nights in Mar 2025

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Common room bathrooms were in disrepair, the pool was closed for the duration of our stay, and nearly everything was simply not clean. I’ve stayed in a lot of hotels around the country, but this one takes the cake in terms of general lack of maintenance
Stayed 2 nights in Mar 2025

4/10 Poor

Bart

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
If the pool & hot tub aren't open, and your search criteria doesn't show you any hotels without those 2 things, that amenity option should be removed from the property. No way I would stay at this hotel without that option, and never again now even if that option is available. Old, outdated, leaks in the sinks and water damage on ceilings, and stains on the bathroom walls. And the entire place smells of pool chemicals, which just adds insult to injury. With a renovation and updates it could be nice again, but it's almost too late for that.
Stayed 1 night in Mar 2025

6/10 Okay

Nelda

Traveled with partner
Wasn’t any parking. Exit Gate was broken.
Stayed 1 night in Mar 2025

10/10 Excellent

Kenna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was a little tight. Everything else is good
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Stayed 1 night in Mar 2025

6/10 Okay

Steve

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Beautiful layout. Old smelly carpet. Staff unable to navigate software and reservation information easily upon checking in. Couldn't add a 2nd night which lead to confusion. Fixtures in bath dated and rusty. I see they are doing some renovations which is great. I would stay again regardless.
Stayed 1 night in Mar 2025