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The Elms Hotel & Spa, a Destination by Hyatt Hotel

4.0 star property

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Photo gallery for The Elms Hotel & Spa, a Destination by Hyatt Hotel

Indoor pool, outdoor pool, sun loungers
Coffee service
Front of property
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
$178
includes taxes & fees
Jan 14 - Jan 15, 2026

Explore the area

View in a map
401 Regent St, Excelsior Springs, MO, 64024
  • Place, Hall of Waters and Cultural Museum
    ‪11 min walk‬
  • Place, Excelsior Golf Course
    ‪3 min drive‬
  • Place, Worlds of Fun
    ‪24 min drive‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Parlor)

10.0 out of 10
Exceptional
(14 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 Queen Bed (Parlor)

9.0 out of 10
Wonderful
(2 reviews)
  • 500 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 2 Queen Beds (Parlor)

8.0 out of 10
Very good
(5 reviews)
  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(19 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Royal)

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds (Royal)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Royal)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed (Royal)

10.0 out of 10
Exceptional
(1 review)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 Queen Bed with Sofa bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(53 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal Suite, 1 King Bed with Sofa bed (Parlor)

9.6 out of 10
Exceptional
(5 reviews)
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed, Accessible (Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Signature Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Elms Hotel & Spa, a Destination by Hyatt Hotel

4-star Excelsior Springs hotel close to Hall of Waters and Cultural Museum
Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a restaurant, 2 bars/lounges, and a 24-hour fitness center are onsite.
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers 153 accommodations with iPod docking stations and safes. Beds feature down comforters. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Excelsior Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
The Elms Hotel & Spa, a Destination by Hyatt Hotel features a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 11000 square feet (1022 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a sauna, and a terrace. Onsite self parking and valet parking are complimentary.

The Elms Hotel & Spa, a Destination by Hyatt Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Three Owls - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Tavern - Overlooking the pool, this brewpub serves light fare only. Open select days.
Cafe Soterian - This café serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Soterian
  • The Tavern
  • Three Owls

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,000 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Firepit
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 29.41 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Elms Excelsior Springs
Elms Hotel
Elms Hotel Excelsior Springs
Hotel Elms
The Elms Hotel Spa
The Elms Hotel Spa
The Elms Hotel Spa a Destination by Hyatt Hotel
The Elms Hotel & Spa, a Destination by Hyatt Hotel Hotel

The Elms Hotel & Spa, a Destination by Hyatt Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1005 reviews
Rating 8 - Good. 242 out of 1005 reviews
Rating 6 - Okay. 112 out of 1005 reviews
Rating 4 - Poor. 47 out of 1005 reviews
Rating 2 - Terrible. 26 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Toni

Stayed 1 night in Sep 2025

4/10 Poor

Brenda

Disliked: Property conditions & facilities, room comfort

Great Spa Poor Hotel

Wonderful spa! Hotel not so much. I was expecting a 4 star Hyatt. But it is more like 2 stars. Restaurants had kimited menus and poor food. I sent mine back. The bed was uncomfortable and had the worst quality of bedding!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our night at the Elms in late August. The rooms were updated & comfy, the staff was very friendly and helpful. The grounds are lovely - it would be a beautiful location for a fall getaway. They have a nice pool, hot tub, several fire pits & conversation areas for guests. One thing to be aware of - there is one small elevator for 5 floors. It wasn’t a problem while we were there, but it could be an issue for a large group. I would absolutely go back!
Stayed 1 night in Aug 2025

10/10 Excellent

Meg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very well-maintained for its age and yet has mini modernized amenities. The spa was a wonderful spoil. The restaurant was nice, but food choice was a little limited.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing nights rest. Meal and wine at the 3 owls
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elms Hotel

Nearly everything about my stay was perfect. The bed was comfortable, the food in the restaurant was incredible, the paranormal tour was a lot of fun, if maybe a little too expensive, and the service was fantastic. The only, extremely minor, issue was that the room was a little small, a tiny bit outdated, and didn't have a mini-fridge
Stayed 3 nights in Aug 2025

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice!
Stayed 1 night in Aug 2025

10/10 Excellent

Jesse, BENNINGTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a surprising and relaxing weekend at The Elms. Our favorite was the spa and grotto. We appreciated that the staff did make rounds in the grotto, to remind some of the bachelorette party members to keep voices down. The food was good, the suites were spacious, and the grounds were very well kept. The morning Cafe/coffee bar is in desperate need of staff, but they managed despite the long line. Overall, we would stay again!
Stayed 2 nights in Aug 2025

8/10 Good

Gregory, Box Elder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stays at The Elms.
Stayed 1 night in Aug 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Elms is Fantastic

We love this hotel and would highly recommend it!
Stayed 1 night in Aug 2025

8/10 Good

nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Traveled with family
Liked: Amenities
The staff was wonderful and the Three Owls Restaurant was so good. The breakfast buffet this morning was delicious. The chef was very social. I enjoyed visiting with him.
Stayed 1 night in Aug 2025

10/10 Excellent

Philip A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent remodeled hotel whose origin dates back to the 1880's. Fun pool atmosphere. Fitness center was disappointing due to an ongoing remodel. Three Owls restaurant was delicious.
Stayed 1 night in Aug 2025

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had heard so much about the Elms over the years that I had to come here for our anniversary. We enjoyed the historic aspect of the hotel and amenities. The rooms and general area around the hotel are clean and in good condition. The lap pool is currently closed due to a storm that created a leak. I was disappointed in this fact, but after seeing the actual lap pool, I pictured it differently, maybe a bit nicer. Although the room was okay, it was a bit small, and the bathroom was particularly small. The shower was tiny and the area around its base was very oxidized and could benefit from an update. The only issue I had with the hotel was the extra charges, such as a "destination fee," when the hotel in general is benefiting from people visiting it. There isn't any reason to charge anyone for a destination fee. Also, they charge for parking!
Stayed 2 nights in Aug 2025

8/10 Good

Troy

Stayed 2 nights in Aug 2025

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Erna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lorie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Business traveler
Liked: Cleanliness, staff & service, room comfort

Who knew The Elms was so voraciously haunted!?! 😳

Since I’m terrified of the paranormal and there was nothing in the description or explanations on hotels.com to outline/detail the paranormal activity along with nightly paranormal tours, I booked and had to pay ahead as required by this hotel. Had I not paid ahead, once I knew about the paranormal activity, I would have skeedaddled! It made me very anxious and uncomfortable and despite the beautiful spa, I won’t be staying at The Elms again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility was beautiful, the Beds and room was great. Front desk staff very friendly and helpful. Jay who lead the paranormal tour was very knowledgeable and funny. Resturant the three owls the food was great but took forever for the food to arrive at the table. The bread was served after the meal. Kind staff but the management of the kitchen communications needs work.
Stayed 3 nights in Jul 2025