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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property

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6 outdoor pools, pool umbrellas
Family Selection Suite Beachside (Up to 2 kids FREE under 17 years) | Balcony view
Reception
Family Selection Suite Beachside (Up to 2 kids FREE under 17 years) | Free minibar, in-room safe, individually decorated, desk
Sauna, steam room, body treatments, beach massages, body scrubs, facials

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

  • Sea view
  • 1109 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 554 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5-star Kantenah property with private beach
Catch some rays on Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 15 restaurants. Change of towels is available on request.
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 15 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 18 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's pool, and a garden. Guests can use the outdoor pool at a partner property. Complimentary uncovered valet parking is available on site. A total renovation of this property was completed in December 2023.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
The Nest - This restaurant serves breakfast and dinner.
Es Niu Pool Bar - Onsite bar. Open daily.
La Hacienda - This family restaurant serves breakfast, lunch, dinner, and light fare. Open daily.
El Dorado - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Portofino - This family restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 34 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 183 reviews
Rating 8 - Good. 32 out of 183 reviews
Rating 6 - Okay. 15 out of 183 reviews
Rating 4 - Poor. 4 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Ilene Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Saeed Zafar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerardo and Erick made our stay at Family Selection excellent. They helped us make several reservations and made everything very luxurious. Definitely a 5 star rating for both of them.
Stayed 7 nights in Feb 2025

10/10 Excellent

Julie

Stayed 10 nights in Feb 2025

10/10 Excellent

VICTOR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service at the hotel and restaurants were amazing. Beautiful Hotels, very clean and well maintained.
Stayed 10 nights in Feb 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything during this trip, from the seamless check in and check out to the point that beach is spectacular, staff is very attentive, service is on another level. Rooms and the grounds are beautiful. Food was good, but closer to 4 star quality. One thing we wish there was more variety of nights shows. Overall great stay, would definitely recommend to visit.
Stayed 9 nights in Jan 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful resorts we’ve ever stayed at . The grounds are immaculate and a tropical paradise. We stayed in Family Select kantenah. The room was an Ambassador suite ( which was a free upgrade) - it was 2 rooms with a full bathroom in 1 and a toilet/sink in the other. Worked very convenient for us and our 2 teenagers. We had a butler service which was very handy for asking questions, booking a trolley for dinner and restaurant reservations. Our butlers were Rogelio & Guillermo and they were amazing, quick at replying to messages and always asking if we needed anything. Beach was lovely - parts are a bit rocky but plenty of space with no rocks. The food choices are endless …. Our favourite was The Nest for breakfast and Hacienda for lunch but we also liked the pool bars and En Nui. We had Italian, Thai, Japanese and steak on the restaurants … all had amazing staff and the food 8/10. We really enjoyed Bravo which was a dinner & dance- very entertaining and fun. All in all an amazing resort and we would definitely return!!
Stayed 7 nights in Feb 2025

8/10 Good

Loretta Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great stay! We loved the natural beach that had clean areas to swim and coral/fish and tide pools to explore. The food was average, some a la carte's better than others...we enjoyed the Japanese and Brazilian restaurants. Service was good overall. Some of the main pools were cold, but the family pool was nice...a bit busy with kids and toys mid-day though. We enjoyed the help from the butlers. Wish they had 2 Queen beds instead of double beds..it was tight for sleeping. Overall great experience.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brittany Rae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Grand Palladium Kantenah in the Family Selection portion of the resort for a week with two other families over New Years. The had a great New Year’s party for the family on the beach and overall our stay was great. What is great about the resort: - Family Selection allowed you to access the entire resort and all restaurants -The Nest buffet for breakfast was by far the best. El Gran Azul didn’t have as many options for breakfast but was good for lunch. -Es Niu at the Family Selection pool was great for lunch as well -temporary pool side grills were set up on certain days and food was great - kids enjoyed the bowling and the Wibit in the Colonial Pool but both were for an extra charge -beach in front of the family selection was great! Soft sand with little coral/rocks & could see fish in the water - Helios at the TRS section had by far the best lunch buffet -white sands pool was the best What could be improved: -it was difficult to get reservations for our group at the a la cartes (group of 12) -it was almost impossible to get chairs at the colonial pool even when you showed up at 8:30am - The Nest we waited over 2 hours for our food including one of the children in our group who had allergies and couldn’t eat from the buffet - Le Adelita - the food was not good. The fish smelled and was not fresh and no one enjoyed/finished their meal - Las Olas for lunch - hotdogs had congealed fat on them and not many options -Colonial pool was too deep.
Stayed 7 nights in Dec 2024

10/10 Excellent

Aleksey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 7 nights in Dec 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family selection was amazing. When we booked it we had no idea the VIP status that came with it. Which was a great perk. 24 hr butler service for your villa and private beach locations. So much more. Honestly it was all amazing. Would definitely go back. Thank you Maximiliano and Erick for all you did! You made our trip perfect!
Stayed 8 nights in Jan 2025

6/10 Okay

Daniele

Traveled with family and small children
Al a carte wasn’t the bwst, besides the steakhouse
Stayed 7 nights in Jan 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

Anil, Buford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a pristine beach. Lush landscape makes it so beautiful inside the property. A wide selection of restaurants. Plenty of activities available. The room service is excellent. We greatly enjoyed our stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! This was not our first rodeo. We received great service and amazing dining options! Our pool waitress, Maria, was phenomenal, even taking the time to learn our names and teach us a bit of Spanish!
Stayed 5 nights in Dec 2024

10/10 Excellent

Angela Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our vacation so wonderful! The staff was so kind, the food was amazing and the cleaning was really good. We hope to go again!
Stayed 6 nights in Dec 2024

10/10 Excellent

Karlee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. We stayed at the family selection swim up room. Abraham was our butler and he was so pleasant to deal with and checked in often. Maria at the Es Niu pool was so friendly and always had a smile. The food was delicious and there was always something to do. I would choose this resort over and over again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jianli

Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 8 nights in Nov 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly. Clean. Great staff! Our butler Christian was phenomenal!
Stayed 6 nights in Nov 2024

10/10 Excellent

Leticia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return! We visited in October and the resort and staff were amazing. Mr Paris, concierge for building 40 was very attentive and helpful. There was a mix up with the room situation and the manager Beatrice was so accommodating and followed up to make sure the rest of stay was positive. We traveled with two 9 year olds and all of us rated the experience and resort 10/10! I’d recommend it to everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

Yuliya

Stayed 9 nights in Oct 2024

6/10 Okay

Andi

Stayed 7 nights in May 2024

6/10 Okay

Emmanuel

Liked: Cleanliness
Stayed 7 nights in Nov 2024