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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property

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Relax by the serene pool surrounded by lush greenery and palm trees, with lounge chairs and umbrellas providing shade.
Relax in our spacious lobby with a comfortable sofa, flat-screen TVs, and convenient charging station.
Enjoy stunning views of palm trees and the beach from this room's balcony.
Relax in the spacious lobby with comfortable seating and a central coffee table, surrounded by historic wall murals and a reception desk.
Two large beds with white linens, a desk with a lamp, and a balcony with a view of palm trees.

Reviews

9.0 out of 10
Wonderful

Popular amenities

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Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪85 min drive‬

Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.8 out of 10
Exceptional
(9 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

  • 1109 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

9.0 out of 10
Wonderful
(7 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 554 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Relax by the pool surrounded by lush greenery and palm trees, with a large pool, lounge areas, and a beach area with sun loungers.

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, (1020)
$534 nightly
The price was $821
The price is $534 total
includes taxes & fees
Grand Palladium Kantenah Resort & Spa All Inclusive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5-star Kantenah property with private beach
Catch some rays on Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 15 restaurants. Change of towels is available on request.
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 15 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 18 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Complimentary uncovered valet parking is available on site. A total renovation of this property was completed in December 2023.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
The Nest - This restaurant serves breakfast and dinner.
Es Niu Pool Bar - Onsite bar. Open daily.
La Hacienda - This family restaurant serves breakfast, lunch, dinner, and light fare. Open daily.
El Dorado - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Portofino - This family restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 34 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 136 out of 200 reviews
Rating 8 - Good. 39 out of 200 reviews
Rating 6 - Okay. 16 out of 200 reviews
Rating 4 - Poor. 4 out of 200 reviews
Rating 2 - Terrible. 5 out of 200 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vacation April 2025 We’ve been to a few resorts in Mexico, The Grand Palladium Family Selection is the best so far!! The service with our Butlers was astounding. They were kind and very friendly and always at your service if you needed anything. The resort itself was very clean and welcoming, it was beautiful with so many amenities available. The buffets and a la carte restaurants were also very clean and the food always fresh with so many options available. The nighttime entertainment was so much fun for the whole family. There is always activities happening during the day with the junior club to keep the kids entertained. Already looking forward to return for our next vacation.
Stayed 7 nights in Apr 2025

10/10 Excellent

Amelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 10 days and were blown away by this resort. Our kids (4 and 7) had a blast with the pools and activities. Our butler made the stay so enjoyable with a couple surprises for my birthday and our honeymoon. The service was top notch everywhere we went. The AC worked great in the room. First time at an all inclusive where things smelled nice and clothes weren’t damp! We were also very impressed by the food at the buffets and a la cartes. If you have kids, I highly recommend booking the family selection part of the resort. It’s the first all inclusive where I came back actually feeling rested and not overstimulated from the vacation with our boys!
Stayed 9 nights in Apr 2025

10/10 Excellent

Kelly Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed at Grand Palladium Family Selection this April. The properties, rooms and amenities were absolutely beautiful. The concierge was very friendly and ensured we had dinner reservations and any room requirements (towels, soap, water, etc) The beach was beautiful (even though it was sargassum season) and the pools were lovely. The resort staff were very accommodating and a pleasure to interact with daily. We loved that it was built around the jungle and all the animals were comfortable with human presence. Entertainment was great for families and we liked that there was something for adults here and there. If you are looking to unwind, relax and have some fun - this is the resort for you!
Stayed 7 nights in Apr 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Property is huge! There are transportation drivers everywhere who will take you wherever you want to go.
Stayed 8 nights in Apr 2025

8/10 Good

Arnoldo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Family Selection provided top bar drinks. Access to a couple of additional restaurants.
Stayed 5 nights in Apr 2025

8/10 Good

Usman Ahmad

Stayed 5 nights in Apr 2025

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evething was more than excellent! Travel with Expedia as our travel agency is the best of the best. We got VIP treatment everywhere we go
Stayed 4 nights in Apr 2025

10/10 Excellent

Ksenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
Stayed 7 nights in Mar 2025

8/10 Good

Teighlor J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
Stayed 8 nights in Mar 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort. Had an amazing time. The resort was super clean. The staff were friendly and helpful. Few too many people leaving towels on the loungers at the Colonial pool. Very hard to get a spot unless you were there super early. The staff should be removing them. Other than that it was amazing. Can’t wait to come back!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Maria, Otsego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, good food and nice pleasant butlers Emmanuel and Loius. It was nice vacation if you get family selection. Don't go to the membership sale travel club. They try to sell useless membership. Just a waste of time.
Stayed 6 nights in Mar 2025

10/10 Excellent

Hyunjae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Rojin

Liked: Property conditions & facilities
First of all, when we registered, they charged us ten dollars as tax, which we paid, but the employees couldn't do it properly. We tried to use our bank card several times and the transaction was canceled, and we tried to use our card again. Two days after our stay, they called our room and said that the money had not been withdrawn from our account and that we had to come to the hotel again to pay. We went to pay again, but they said that we would come in the afternoon to pay. Our minds were all occupied with this issue and I didn't feel good. As for the restaurant, first of all, the food plates were clearly not washed properly, and in the chicken and meat section, I asked for a second serving of chicken, and the server served me the chicken with such dissatisfaction and reluctance that I never went there again, even though the amount was very small. At first, I suggested that I could serve the chicken myself, but the server didn't allow it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jongwoo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in the world.
Stayed 7 nights in Mar 2025

10/10 Excellent

Christopher Lee

Stayed 7 nights in Mar 2025

10/10 Excellent

Avery Wayane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 6 nights in Mar 2025

10/10 Excellent

JoLynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of four has been traveling to the Riviera Maya for the past 13 years. We always spend spring break at different resorts. This was our second time (first trip was on 2020 post Covid) to the Grand Palladium. We loved our first stay, but our recent visit was absolutely wonderful!!! The new Family Selection program is great! The resort is beautiful and well maintained, but the employees make the difference. I cannot say enough good things about them all. Everyone smiles and says hello! They are incredibly friendly and helpful. Humberto was taking care of us prior to our arrival and treated us as royalty during our entire stay!!! Can't thank him enough for our best stay on the Riviera Maya!!! Butlers Paris, Emmanuel and Luis were incredible as well! The maid service provided was impeccable which was greatly appreciated!!! I cannot recommend this property and the Family Selection highly enough! So grateful and blessed to have had this experience!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a stay at the Family Selection at Grand Palladium. We had two adults as well as 14 and 16yo girls. I think it's fair to say that all of our expectations were exceeded. The property itself is huge- I would venture to guess we saw less than half. If (hopefully when) we go again, I would do Family Selection again as it gives you the most access across all the areas. Our butler was incredibly helpful; particularly with making our dinner reservations at the a la carte restaurants. We ate at the Hibachi restaurant (Sumptuori), the Italian restaurant (Portofino), the steak house (El Dorado), and the Brazilian Steakhouse (Bahia and Brasa.) Again, if (hopefully when) we return, I would revisit all except the Brazilian steakhouse. They seemed to be short staffed and you only get one shot at each meat. We ate breakfast at the Nest each day. They had a buffet and also the ability to order from the menu. Most days for lunch we ate at Es Niu which had a great selection and amazing service from Maria, Leo and Lizbeth. Overall this was an amazing trip. We didn't leave feeling as though we needed a vacation following our vacation. We were able to relax and enjoy the various things offered. Highly recommend.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week in the Family Selection in a swim up suite. We have a 9 and 12 year old. It was nice having the pool area outside the suite for them to hang out in. The food at the buffets are decent. A good amount of fresh grilled items. Book the restaurants in advance. IMO El Dorado (get Filet Mignon), Japanese Restaurant, and Italian Restaurant are worth booking. The Thai and Brazilian places were not great. Staff are awesome. We had a Butler and it was so handy, they are so responsive. The only warning I would say is it is a great place to go as a family or someone looking for a relaxing vacation. If you are looking to party hard the night time entertainment is OK and the adults only TRS pool seemed to be filled with 60 who were not exactly in the partying mood. It was a great place for what we wanted.
Stayed 7 nights in Mar 2025

10/10 Excellent

Lindsay Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at family selection. Our Butler was so incredibly helpful. Loved our private pool and the Nest . Room service was amazing . Staff were so kind and helpful. Loved so many things about this resort. Will definitely be coming back.
Stayed 9 nights in Mar 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Will definitely be back!
Stayed 8 nights in Mar 2025

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Grand Palladium Family Selection. Having the VIP butler services was an added upgrade that was absolutely worth it! They were all truly amazing, helpful and very friendly. The two recommendation our family would like to make is the dinning out options are sometimes confusing on the app. It looks like the buffet is open on the Palladium app and a couple times we arrived to the restaurants as there were closing which was frustrating. Having more mid-day (11am-1pm) dinning options would be great for family with teens! Haha! Another recommendation would be to make sure hot food is kept and served hot, not luke warm like we experience a few times. One of our family members experienced major stomach upset/fever etc by day 5 of our stay for 4 days and made the ability to do excursions Impossible. Maybe due to this issue? We do sincerely appreciate everything Palladium had to offer and we can’t wait to come back again one day soon! Mucho gracias!!!
Stayed 10 nights in Mar 2025

10/10 Excellent

Stacey

Stayed 4 nights in Mar 2025

10/10 Excellent

Heather Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Service was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Parsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with amazing staff and very well maintained property
Stayed 7 nights in Mar 2025