Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Outdoor dining
Restaurant
View from property
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
$386
includes taxes & fees
Feb 4 - Feb 5

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite Garden View

8.4 out of 10
Very good
(56 reviews)
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room Deluxe with View

  • 398 sq ft
  • Sleeps 1

Suite Junior with View

  • 452 sq ft
  • Sleeps 1

Suite Luxury with View

  • 624 sq ft
  • Sleeps 1

Room Deluxe with View

  • 398 sq ft
  • Sleeps 2

Suite Junior with View

  • 452 sq ft
  • Sleeps 2

Suite Luxury with View

  • 624 sq ft
  • Sleeps 2

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

Room Deluxe with View

  • 398 sq ft
  • Sleeps 4

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

Junior Suite Single Use Garden View

  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Suite Superior with Garden View

  • 1108 sq ft
  • Sleeps 4

Family Selection Junior Suite Garden View

9.2 out of 10
Wonderful
(12 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Selection Junior Suite Swim-up

10.0 out of 10
Exceptional
(14 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Suite Beachfront

8.4 out of 10
Very good
(5 reviews)
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 2

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 2

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 2

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 1

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 1

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 1

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4

Suite Premium with Pool View

  • 1108 sq ft
  • Sleeps 4

Family Junior Suite Garden View

  • Sleeps 3

Family Junior Suite Swim-up

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Family Selection Suite Beachside

  • Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3

Family Selection Suite Beachfront

  • Sleeps 3

Similar properties

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

5-star Kantenah property with 3 restaurants
Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Onsite self parking is complimentary. A total renovation of this property was completed in December 2023.

Grand Palladium Kantenah Resort & Spa All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 565 out of 1026 reviews
Rating 8 - Good. 243 out of 1026 reviews
Rating 6 - Okay. 100 out of 1026 reviews
Rating 4 - Poor. 61 out of 1026 reviews
Rating 2 - Terrible. 57 out of 1026 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tyson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 😍
Stayed 10 nights in Sep 2025

10/10 Excellent

Alisha Todd

Stayed 5 nights in Jul 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Angelca

Stayed 3 nights in Oct 2025

10/10 Excellent

Aleksandar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic week at Grand Palladium Kantenah, staying in the Family Selection section. Check-in was smooth—our room was ready within 15 minutes of arrival, and our butlers Karen and Erick were amazing. Family Selection gave us access to a private pool with great food and drinks, The Nest restaurant (excellent breakfast, dinner, and pre-dinner cheeses), and TRS lunch spots with upscale food. While we didn’t try TRS dinner venues to stay with our kids, the lunch options were noticeably better than similar ones in White Sand. We tried the steakhouse, Brazilian, Argentinian, Mexican, and Italian restaurants—all were fantastic. On our last night, we booked the Bravo Dinner & Show, which had elevated cuisine and entertainment, though it comes with an extra charge. Joel at the main pool bar in Kantenah/Colonial was the MVP—he made sure we always got top-shelf drinks and treated us like VIPs. The beach wasn’t the best, but staff kept it clean, and a short walk north led to a much nicer stretch. The resort is huge, but shuttles made it easy to get around. Staff everywhere were kind, attentive, and made us feel truly special. Highly recommend Family Selection for comfort, service, and elevated dining.
Stayed 7 nights in Sep 2025

10/10 Excellent

Theressia A

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was spectacular.
Stayed 4 nights in Sep 2025

10/10 Excellent

Roberto

Stayed 5 nights in Sep 2025

10/10 Excellent

Jeremy Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was amazing, friendly and service forward. Nice large open property
Stayed 10 nights in Sep 2025

8/10 Good

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was Huge and so beautiful!! The aesthetic of this hotel was beautifully crafted. Super clean, staff were beyond friendly. My only complaint was that I wasn’t aware that this hotel is a very relaxing hotel, there isn’t much to do but to relax and swim. The Latin culture is not really in this hotel. No Spanish music as you hear in different resorts. It sounds like elevator music everywhere. This is an amazing resort if you would like to come and relax, not if you’re looking for more of an upbeat experience.
Stayed 5 nights in Sep 2025

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the animals around the resort, pools were great. Staff was friendly and helpful, we did not like the food at all!
Stayed 6 nights in Jul 2025

10/10 Excellent

Micha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Laudelino, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Marcia Maricela, Mount Sterling

Stayed 7 nights in Sep 2025

10/10 Excellent

Ayad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Sep 2025

10/10 Excellent

Muhammed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed for 7 days and had a great time. The family selection is definitely worth it!
Stayed 7 nights in Sep 2025

10/10 Excellent

Sheila, Columbus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Camron

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Family Select with the private beach and unique rooms and TRS. They didn’t give on mistakes and make them right on the spot.
Stayed 5 nights in Sep 2025

8/10 Good

Jonadab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Aimee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un servicio que superó expectativas ¡Un viaje inolvidable! Desde el primer momento, Isis Reyes, supervisora de mayordomía, Junto con nuestros Mayordomos Mauricio y Erick marcaron la pauta de lo que sería una experiencia impecable. Sus atenciones fueron simplemente perfectos: cada necesidad que tuvimos fue atendida al 100%, siempre con amabilidad y una sonrisa genuina que nos hizo sentir como en casa. Fernanda y al talentoso Chef Max. Ellos fueron el corazón de este viaje. Su dedicación y cariño hacia nuestra pequeñoa nos dejaron sin palabras. Max, siempre proactivo y creativo, encontró las mejores opciones para alimentar a nuestra bebé, adaptándose a lo que necesitábamos sin perder sabor ni presentación. Fernanda complementa su talento con una atención llena de calidez y amabilidad. Juntos son un dúo excepcional que hace la diferencia entre unas vacaciones buenas y unas vacaciones verdaderamente memorables. Incluyendo a la jefa del área de alimentos que estuvo al pendiente en cada Agradecemos también a Kenia y Diana, las amables hostesses que siempre recibieron a nuestra pequeña con sonrisas y cariño. Omar, en la entrada, fue increíblemente atento y servicial. Siempre dispuesto a ayudar con transporte y maletas, nos recibió cada vez con una sonrisa y disposición genuina. En el área de la playa, Israel merece un mega reconocimiento. Su actitud de “claro que podemos” y su dedicación para brindarnos comodidad y momentos especiales.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rizwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best resorts we stayed at. VIP service has butlers available in your villa that arrange everything for you. We had my daughter's 5th birthday arranged at The Nest restaurant. Gerardo from their events team was just amazing. We communicated via Whatsapp before our trip and everything, from fruit cake, decor and most importantly Minnie and Mickey mouse characters. My daughter loved it. And the gifts they gave. Great resort for families. We will return for sure
Stayed 4 nights in Sep 2025

10/10 Excellent

sandra

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places
Stayed 5 nights in Sep 2025

2/10 Terrible

Marcela T, Trumbull

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service wasn’t the greatest nor the butler we had. Also there were roaches there too.
Stayed 5 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y servicios, la atención en el Family Selection es muy buena, la villa 40 es la mejor de todo el complejo, la suite beachfront vale la pena por el tamaño
Stayed 5 nights in Sep 2025

10/10 Excellent

jorgelina, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, great food and impeccable service. Thank you!
Stayed 6 nights in Sep 2025

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the property, Everyone was absolutely amazing very helpful. Property is in the middle of Tulum and Playa del Carmen we would catch a "Colectivo" a van outside the property which was very convinient and was only 50 pesos. Will definitely go back.
Stayed 5 nights in Aug 2025