Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
View from property
32-inch flat-screen TV with cable channels, TV, iPod dock
Lake
2 bars/lounges, 2 swim-up bars, poolside bar, beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Room service
  • Breakfast included

Explore the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Deluxe Garden View

8.4 out of 10
Very good
(51 reviews)
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Triple Garden View

  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Deluxe Sigle use Garden View

  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Family Selection Suite Beachside

9.4 out of 10
Exceptional
(3 reviews)
  • 1109 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Selection Junior Suite Swim-up

10.0 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Luxury with View

  • Sleeps 1

Suite Junior with View

  • Sleeps 3

Suite Luxury with View

  • Sleeps 2

Room Deluxe with View

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Room Deluxe with View

  • Sleeps 1
  • 1 Twin Bed

Suite Junior with View

  • Sleeps 4

Room Deluxe with View

  • Sleeps 2
  • 1 Double Bed

Room Deluxe with View

  • Sleeps 4

Room Deluxe with View

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

Suite Junior with View

  • Sleeps 3

Suite Junior with View

  • Sleeps 1

Suite Junior with View

  • Sleeps 2

Suite Superior with Garden View

  • Sleeps 4

Suite Junior with View

  • Sleeps 4

Suite Master with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Premium with Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Master with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Premium with Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Luxury with Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Master with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Master with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite Master with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Master with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Luxury with Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Premium with Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite Premium with Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Premium with Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

Similar properties

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

4-star Kantenah property with 3 restaurants
Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Onsite self parking is complimentary. A total renovation of this property was completed in December 2023.

Grand Palladium Kantenah Resort & Spa All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 459 out of 1020 reviews
Rating 8 - Good. 302 out of 1020 reviews
Rating 6 - Okay. 123 out of 1020 reviews
Rating 4 - Poor. 72 out of 1020 reviews
Rating 2 - Terrible. 64 out of 1020 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gulseli Karadag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Hugo, Bothell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best over all Resort!
Stayed 6 nights in Apr 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a wonderful hotel ,employees here is a family , everyone give you the best of them ,food drinks the best , i just come back and i on the way to book for september
Stayed 7 nights in Apr 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Daniel

Traveled with family and small children
Liked: Staff & service
Stay was pleasant until there was an incident involving my 5 year old daughter that was handled poorly and unreasonably. The supervisor's response made no sense and simply ruined the mood for the rest of the stay. I would not return to this resort and would opt for a different one since it is a beautiful area.
Stayed 7 nights in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, except for the fact that the all inclusive package from Expedia did not include transportation to and from the airport to the resort. Last time we were there everything was taken care of in an A to Z fashion. This was an extreme inconvenience at the start of our vacation.
Stayed 9 nights in Mar 2025

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 4 nights in Mar 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Ginger

Stayed 7 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Keri Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only thing that needs improvement is the nightly entertainment
Stayed 6 nights in Mar 2025

10/10 Excellent

jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Family selection we were pampered and treated like family. The areas were well kept. Attention to kids activities were very important to us. Our kids 7,5 loved it. They could have a little more activities during the evening. Property was clean and food was good. You did not go thirsty either.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 5 nights in Mar 2025

10/10 Excellent

Andrea DJ

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was absolutely wonderful! The rooms are beautiful! The pools were exceptional and the food was amazing. Looking forward to coming back!!
Stayed 6 nights in Mar 2025

4/10 Poor

Erin

Disliked: Staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property.
Stayed 8 nights in Dec 2024

10/10 Excellent

Lid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Triamel

Stayed 1 night in Mar 2025

10/10 Excellent

Triamel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 3 nights in Mar 2025

10/10 Excellent

Sachin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay - friendly staff, clean resort, lots of options for food and drinks and no long lines. The beach and pool were nice as well.
Stayed 4 nights in Mar 2025

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Meeting Christian, an amazing bartender/mixologist at Churchill’s, was a highlight of our trip! He’s a great guy and makes amazing cocktails. It was so fun to see him create!
Stayed 7 nights in Mar 2025

8/10 Good

Emily

Traveled with family and small children, Traveled with family
Liked: Amenities
I loved the environment and being a little bit in the jungle, but was unprepared for how much walking I would do just getting from my room to the lobby or pool a few times a day. Bring good walking shoes!
Stayed 5 nights in Mar 2025

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is incredible
Stayed 7 nights in Feb 2025

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at The Grand Palladium Kantenah Resort! Check-in was seamless, and the staff was incredibly friendly and helpful. The entire resort, including the rooms, was spotless and well-maintained. The food was delicious, and the restaurants offered fantastic dining experiences. The servers and bartenders were attentive and provided excellent service. The beaches were beautiful and well-kept. We would absolutely stay here again!
Stayed 6 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a group of 22 people and the resort did an amazing job at accommodating such a large group. Special shout out to our butler Abraham for taking such great care of us. I would highly recommend this resort.
Stayed 7 nights in Mar 2025