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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Outdoor dining
Restaurant
Lobby sitting area
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
$333
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Garden View

8.4 out of 10
Very good
(54 reviews)
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Sigle use Garden View

  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Garden View

9.6 out of 10
Exceptional
(11 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Family Selection Junior Suite Swim-up | Balcony view

Family Selection Junior Suite Swim-up

10.0 out of 10
Exceptional
(11 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront | Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachfront

8.4 out of 10
Very good
(5 reviews)
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

5-star Kantenah property with 3 restaurants
Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Onsite self parking is complimentary. A total renovation of this property was completed in December 2023.

Grand Palladium Kantenah Resort & Spa All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Reviews

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 541 out of 1017 reviews
Rating 8 - Good. 259 out of 1017 reviews
Rating 6 - Okay. 105 out of 1017 reviews
Rating 4 - Poor. 56 out of 1017 reviews
Rating 2 - Terrible. 56 out of 1017 reviews

Reviews

8/10 Good

Sherry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. My kids enjoyed everything, especially the swim-up pool.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alex samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent resort
Stayed 5 nights in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
We really
Stayed 7 nights in Aug 2025

10/10 Excellent

Quennie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall,our stay and experience was very good and enjoyable.We liked that we have our own butler for every villa that we can simply ask for whatever we need,like a ride to the other resorts and ride to the different restaurants.Staff are all very friendly especially our butlers Andrea and Karen and Erick on Family selection villa.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jorge, SAINT-EUSTACHE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We try to return to this hotel as much as posible. Their service is great. We were a bit unlucky with the seaweed but we enjoyed a lot the property itself. More great souvenirs with my kids and wife. Thanks to everyone that made our 2 week's vacation greater, Special Thanks to Viridiana, the manager and Maria at the nest, Israel at the FS Pool, also Maria and Lizeth at the FS pool. Mil gracias por todo!
Stayed 13 nights in Aug 2025

10/10 Excellent

Catherine Dollente

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place . Very beautiful . We really enjoyed our stay .
Stayed 5 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Ledia, Columbia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 8 nights in Aug 2025

10/10 Excellent

sonia

Stayed 7 nights in Aug 2025

10/10 Excellent

Shapiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance throughout the resort is amazing! The staff, Maykent, Belen, the drivers and servers made my stay extremely welcoming. Getting the VIP treatment via Expedia was incredible. I am already considering booking the same exact trip.
Stayed 5 nights in Aug 2025

10/10 Excellent

Almisa

Liked: Cleanliness, staff & service, property conditions & facilities
The place is amazing! I have nothing negative to say about it
Stayed 8 nights in Aug 2025

10/10 Excellent

Alejandra Del Pilar Carvajal

Liked: Cleanliness, staff & service, property conditions & facilities
El resort es increible, nos encantaron todas las amenities. La comida excelente. Cada una de las personas que trabaja en grand paladium son extremadamente amigables y de muy buen trato. Tuvimos una muy grata experiencia
Stayed 9 nights in Jul 2025

10/10 Excellent

RAMI

Stayed 6 nights in Aug 2025

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort!! Food is amazing, scenery is amazing. Felt safe the whole time. Staff was attentive and took care of everything.
Stayed 5 nights in Aug 2025

8/10 Good

Tawfiq Ibrahim Hamdan

Liked: Cleanliness, property conditions & facilities
Very nice this time of the year the the sargassum was too much. Couldn’t enjoy the beach from the smell and mosquitoes.
Stayed 7 nights in Aug 2025

10/10 Excellent

Norine

Stayed 7 nights in Aug 2025

8/10 Good

JAVIER DI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Aug 2025

10/10 Excellent

Hazema

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from our trip with a group of 15 of us, ranging from 4 years old to 62, and it truly had something for everyone to enjoy. Food: While the food wasn’t the absolute best we’ve ever had, there was plenty of variety, and if you didn’t find something you liked, the room service was excellent and definitely made up for it. Rooms: The rooms were spotless and very comfortable. They even surprised us with gifts for everyone—including a bottle of alcohol for the adults. Housekeeping was amazing; our rooms were cleaned every day, and if you were out at night, you’d come back to a freshly made bed and trash taken out. Staff: The staff couldn’t have been more kind and welcoming. Everyone was polite, friendly, and genuinely appreciative when tipped. I especially want to mention our butler, Guillermo, who went above and beyond for our group. He made the whole experience even better.
Stayed 8 nights in Aug 2025

6/10 Okay

Joan, Passaic

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
You need to get a handle on the transportation the shuttle would come and would not pick us up because they kept saying they were going to TRS Luciano one of the drivers . Also housekeeping didn’t change our sheets the whole week. The woman I forgot her name that worked. The pool was amazing. You should have more associates like her amazing so amazing. She will bring our drinks. She did everything for us. She was so helpful just wonderful. I just forgot her name also the entertainment was not that great. You should have probably karaoke every night and have some authentic Mexican shows
Stayed 4 nights in Aug 2025

10/10 Excellent

Didier

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The salt water pool was real good.The food selection was abundant. The kindness of the people was great.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed our stay very much. We liked all of the dining options. The ocean this time of year is basically off limits due to the seaweed, but the pools are huge. The only draw back we have is the persistence of the salespeople to sign up for their "one hour" tour of the facility to sell you a time share like package. We were thoroughly exhausted from our morning of travel and during check in they push you to sign up for a time to do the tour. I tried expressing that we were very tired and would like to think about it and let them know. They still put us down for a time the next day. So, be prepared to have them really try to get you to sign up on your arrival. Otherwise, it was fantastic!
Stayed 5 nights in Aug 2025

6/10 Okay

Todd

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. Food was not great I lost 10lbs just from the lack of good options and the amount of walking around this large property. We will not be going back we stayed at the adults side 4 years ago the food was much better. First time taking the kids. They enjoyed it but as I said the food was probably the worst I’ve had at an all exclusive and we go every year for the past 12 years.
Stayed 7 nights in Jul 2025

10/10 Excellent

Ashi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacation
Stayed 6 nights in Aug 2025

10/10 Excellent

sergio

Stayed 7 nights in Aug 2025

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would have given this resort a 10/10 it was amazing at first we loved it. The kids were obsessed with the swim up pool suite. What made me downgrade my rating was the pressure they put on us to do a “timeshare” presentation but they call it a membership but same thing basically and when I decided against that because I am there to be on vacation not to go to presentations I felt like service then declined. Also they tried charging me for one of the beds on the beach that I never used like actually did not ever use and they said staff saw us there I asked for them to provide me with the footage, they did not. It was only 25 dollars so if I had used it I would have paid. Then one of our butlers was really unresponsive and they never sent the car to pick us up for our departure. The whole point in family selection is to have that VIP service. Sucks that the last day had to ruin that experience.
Stayed 4 nights in Aug 2025