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Grand Palladium Riviera Resort & Spa

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Riviera Resort & Spa

Sauna, spa tub, Turkish bath, body treatments, body wraps, body scrubs
Lake
Private beach, white sand, sun loungers, beach umbrellas
Lake
Chapel

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • On private beach
  • Hot Tub
  • Room service

Explore the area

Map
Caretera Chetumal-Puerto Juarez, km. 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    12 min drive
  • Half Moon Bay
    15 min drive
  • Yal-ku Lagoon
    16 min drive
  • Tulum Intl. Airport (TQO)
    67 min drive

Room options

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About this property

Grand Palladium Riviera Resort & Spa

4.5-star Kantenah property with free minibar refreshments
Catch some rays on Grand Palladium Riviera Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Grand Palladium Riviera Resort & Spa offers 324 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Accommodations are furnished with double sofa beds. Beds feature down comforters. A pillow menu is available. 25-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, slippers, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and 6 outdoor tennis courts are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.
Grand Palladium Riviera Resort & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Riviera Resort & Spa you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered. Dining is available at one of the property's 14 restaurants. Guests can unwind with a drink at one of the property's bars, which include 20 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking is available on site.

Grand Palladium Riviera Resort & Spa has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.
Opavao - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Ribs and More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Punta Emilia - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • 14 restaurants
  • 20 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • La Lola
  • Opavao
  • Portofino
  • Punta Emilia
  • Ribs and More

Things to do

  • 6 outdoor tennis courts
  • 9 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • TV in common areas
  • Windsurfing

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,415 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • No elevator

More

  • 2 floors
  • 9 buildings
  • Built in 2005
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 25-inch plasma TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Facilities fee: USD 10 per person, per night and includes use of: sauna; spa tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Riviera Solidaridad
Grand Palladium Riviera Resort
Grand Palladium Riviera Resort Kantenah
Grand Palladium Riviera Resort All Inclusive Kantenah
Grand Palladium Riviera Resort All Inclusive
Grand Palladium Riviera Resort Spa
Palladium Riviera & Inclusive
Grand Palladium Riviera Resort Spa
Grand Palladium Riviera Resort & Spa Kantenah
Grand Palladium Riviera Resort & Spa All-inclusive property

Grand Palladium Riviera Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 72 out of 154 reviews" "
Rating 8 - Good. 43 out of 154 reviews" "
Rating 6 - Okay. 22 out of 154 reviews" "
Rating 4 - Poor. 11 out of 154 reviews" "
Rating 2 - Terrible. 6 out of 154 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, pool, restaurants, bars, sport area were all awesome. Staff was awesome as well.
Stayed 4 nights in Mar 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 6 nights in Jun 2017

8/10 Good

Mandy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Our first experience with an all inclusive
Beautiful grounds, friendly staff. Food was good, especially the desserts in the dinner buffet and the pastries at breakfast. There is a tram to transport you around the resort, but we walked everywhere and enjoyed the flora and fauna all along the way. The beach is beautiful with some snorkeling spots. On our first night, the staff left a fruit basket in the room for us to enjoy. On the last night, we were given a bottle of alcohol (though I don't know what kind, as we do not drink). But the gesture was kind. :)
Stayed 4 nights in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked out the same day.
Our room smelled musty and dirty. Then we moved onto the buffet where the food was inedible. Extremely disappointed and would not recommend staying here.
Stayed 5 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Okay resort; unlikely to return
The resort setting was beautiful, the pools were fantastic (especially the salt water pool), and the staff were super friendly and helpful. The room was clean and perfectly adequate. There were always plenty of chairs and umbrellas available at the pools and beach. However, the food was really not good at all. The drinks were pretty bad. The kids "waterpark" was not fun, just a few slides, most of which were so slow you didn't even slide down them. The kids club looked so boring and uninviting that the kids never went. We went to one evening show, a pirate show aimed at kids, and it was laughably bad - the out of sync dancers were actually laughing at themselves during the show because it was so ridiculously bad. And there were lots of little annoyances, like the towel shacks were always out of towels.
Stayed 2 nights in Jun 2017

10/10 Excellent

Andrea, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
I thought the customer service, amenities, and location were outstanding. I highly recommend this resort! My stay here was one of the best vacations I've ever had!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resturant
We were waiting resturant over 2hours. Thereis no reservation at all.

10/10 Excellent

Lana, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort for families!!
We stayed here with our three children and we had a great time! Very close to the beach. A very nice pool for the kids with water slides! The food was great and service was excellent! Will definitely come back!

6/10 Okay

US Midwesterner

Liked: Cleanliness, room comfort
Good beach, bad transportation and food.
The good: great beach with plenty of chairs, shade, palapas and views of ocean. The room was nice with a door to the bedroom giving us privacy from the TV room and kids fold out bed. 2 TV's--one for us and one for the kids. The jacuzzi bathtub was great, had a spray head so could get sand and major dirt off of kids before bath and they loved it. I liked the coffee pot in the room. The maybe: Lots of wildlife (Coati, Agoutis, squirrels, iguanas, raccoons) but was worried about the spread of disease or even attack due to the large number of animal packs. Rabies????? Many people were feeding the loads of animals hanging around the beach and rooms. Cute but wild animals are dangerous to people. The downright bad: Everyone wants a tip, carry lots of small cash. What a pain. The transportation was impossible. Most is reserved for some sort of time share deal they have going on and they do not have any interest in picking up the regular folks. One driver said to us (2 young kids and we are over 65) "it not too far (it was about a ten minute walk) just walk !!!" We had no choice, so we walked. Forget the boat--it is reserved for the time share folks most of the time. The food looked great but tasted terrible most of the time. I'm not sure why. We are veteran Mexican visitors and generally love the food but not here. For example, the rice must have been on display too long and stirred up to incorporate hard overcooked pieces with the rest. Desserts were OK, not gre

6/10 Okay

sandra p

Liked: Cleanliness, property conditions & facilities, room comfort
To difficult to reserve the restaurants. For the money paid should be easier to have access to restaurants different from the buffet

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

maurice, toronto canada

Disliked: Staff & service, property conditions & facilities
Very large facility
Found the resort very large . Food was very good and wait staff very helpful. The front desk not very accommodation and sometimes even rude. Overall experience not bad no need to go back.

6/10 Okay

Claire

Liked: Staff & service, property conditions & facilities
Wifi was not good , entertainment has been the same for 10 years , had to call to get room Cleaned

2/10 Terrible

Arik

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for everyone
Very noisy. Do not expect to be able to go to bed early. Bad food. The only place in Mexico that I got a stomach ache.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
We are a family of 5 with a 9yo and twins of 5yo. We just wanted to find a nice place to relax with a kids club to leave the kids for few hours a day. This resort totally exceeded our expectations. The room and all the places at the resort were very clean and functional. The resort had a lot to offer (many restaurants, activities, bars and more). All the people working at the resort were nice, helpful and kind. The kids club offered a lot of fun activities to engage kids of all ages; the manager and all the girls working there were amazing!!! My kids never wanted to leave the place!! We had great time there and I recommend 100% this resort!

10/10 Excellent

Jonathan, Gibraltat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday
Great resort to go to for families.loads to do inresort entertainment team was brilliant.Loads of food and drinks all inclusive.Great beach too and lovely pools.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort but the beds...
I had a great time at the resort, spent most of my time ar the beach side salt water pool. A handful of the restaurants were less than good, the tapa and Italian restaurants were awful. The Brazilian restaurant was amazing as well as mexican and sea side. Staff was very helpful. The rooms were nice but the beds were the worst.

8/10 Good

Jose, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
it was a great week. The hotel was nice and everything was easy to get to. La Rocas Bar and the salt water pool were nice and by the room. The food was good and the people were nice and friendly. They were very helpful. We will be going back.

8/10 Good

Beach Bum, McAllen TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive on the beach
Great hotel with covered walkways. Has really cool salt water pool with tropical fish swimming in it. Hotel beach borders a reef with lots of places to snorkel. Mini bar in room wasn't the best but you could walk up to a number of bars on the property and get whatever you wanted. Close to Tulum ruins and Xel Ha water park. Good for families or adults only.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Very family friendly resort
Hotel description from Trip Advisor was spot on. Huge complex, nice pools, friendly staff. Foods was reasonable although found temperatures luke warm. The Ribs & More restaurant was extremely slow, perhaps not sufficiently staffed. The cleaning of the room was excellent up to the last full day when the bathroom needed more attention All in all, the resort was quite nice.

8/10 Good

Familyof5, Iowa

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Excellent Location, ok food, poor service
The location of this hotel is amazing! Beautiful setting, well taken care of grounds, pools, lobby, etc. Views were better than I could have imagined. Tons of things to do - and very kid friendly environment. Food is decent, lots of buffet options, but disappointed in the high end reservation places overall selection and presentation. The rooms are ok, nice bathrooms - but the beds are tiny and very low quality. The quality of the beds left my wife and I stiff and uncomfortable for he whole week, often sleeping very poorly. Air conditioning in room don't work so well - everything in our room was always damp, even the bedding and our clean clothes tucked away in the closet. The worst part about the trip was the house cleaning - it was very unreliable. Several times they cleaned our room but forgot things like towels and toilet paper. Had to call front desk and ask several times and took over an hour each time. One night our family of 5 was sandy and salty from the ocean, all waiting to get cleaned up for dinner reservations and we had one towel to share. Called front desk for the 3rd time this week to remind them we need fresh towels and it took over an hour. We were late to our restaurant - and never did get the towels so we shared the one towel and left. To me this doesn't happen at 4 star - and if it did they would certainly make it up to you. We were offered nothing, not even an apology.

2/10 Terrible

AliK, Minnesota

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible hotel. Do not stay.
This was my 6th time traveling to the Caribbean and by far the worst hotel I've stayed at. The hotel does not offer 2 queen beds even though the listing says it does, the bed and pillows were hard as a rock, the food was mediocre at best, wifi didn't work in the rooms, it took 1 hr and 45 to get through dinner with zero refills or attention and they refused to give out bottles of water only tap water so you are limited to the 4 bottles in your room a day. Overall it was a terrible experience.

10/10 Excellent

Annette, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising service & amenities for the price
We traveled to this resort with two small children and had a wonderful experience on and off the resort. There is plenty to do for the whole family on the resort, but we were also clise enough to visit mayan ruins and cenotes. The resort itself was beautifully appointed and the staff incredibly helpful and welcoming. If you go, do not miss the world class spa (wow). Also, to boot, there were iguanas, monkeys, birds, & other cool animals wandering about tge grounds. Oh, and make sure to arrange transport from the hotel from the airport, since taxis may be hard to come by during busy seasons. We highly recommend this place for a relaxing, beautiful family vacation.

10/10 Excellent

Catie, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing
We had a wonderful stay for our honeymoon. Even though it wasn't adult only we were still able to have our privacy!