Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

Aerial view
Aerial view
Lobby sitting area
Exterior
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
$343
includes taxes & fees
Dec 9 - Dec 10

Explore the area

View in a map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪7 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Place, Akumal Beach
    ‪8 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite Garden View

8.2 out of 10
Very good
(36 reviews)
  • 570 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Garden View

  • 728 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • 570 sq ft
  • Sleeps 1

Suite Superior

  • 731 sq ft
  • Sleeps 1

Suite Junior

  • 570 sq ft
  • Sleeps 2

Suite Superior

  • 731 sq ft
  • Sleeps 2

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Superior

  • 731 sq ft
  • Sleeps 3

Suite Junior

  • 570 sq ft
  • Sleeps 4

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Superior

  • 731 sq ft
  • Sleeps 3

Suite Junior

  • 570 sq ft
  • Sleeps 4

Suite Superior

  • 731 sq ft
  • Sleeps 4

Suite Superior

  • 731 sq ft
  • Sleeps 4

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • 566 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Beachside

7.8 out of 10
Good
(18 reviews)
  • 566 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite, Beachside

  • 728 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Bungalow Superior with Pool View

  • 742 sq ft
  • Sleeps 2

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)
  • 744 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Romance Villa Suite Poolside

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Junior with View

  • 570 sq ft
  • Sleeps 1

Suite Deluxe with View

  • 731 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

Villa Luxury with Garden View

  • 624 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Villa Luxury

  • 624 sq ft
  • Sleeps 1

Suite Junior

  • 570 sq ft
  • Sleeps 2

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Junior

  • 570 sq ft
  • Sleeps 4

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Junior

  • 570 sq ft
  • Sleeps 4

Suite Deluxe

  • 731 sq ft
  • Sleeps 2

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

Similar properties

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

5-star Kantenah property with 5 restaurants
Catch some rays on Grand Palladium Select White Sand Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Select White Sand Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Select White Sand Resort & Spa - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Onsite self parking is complimentary. A total renovation of this property was completed in 2019.

Grand Palladium Select White Sand Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Select White Sand Resort & Spa - All Inclusive has 5 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Reviews

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 389 out of 747 reviews
Rating 8 - Good. 197 out of 747 reviews
Rating 6 - Okay. 71 out of 747 reviews
Rating 4 - Poor. 42 out of 747 reviews
Rating 2 - Terrible. 48 out of 747 reviews

Reviews

10/10 Excellent

Richard Van

Liked: Amenities
good
Stayed 2 nights in Aug 2025

10/10 Excellent

Prakash, Hayward

Stayed 4 nights in Aug 2025

10/10 Excellent

Jacqueline

Stayed 3 nights in Aug 2025

10/10 Excellent

Vladan

Liked: Cleanliness, staff & service, property conditions & facilities
Great concierge staff Cielo and David. Fabulous room aytendants and turn down attendants. Supep friendly staff.
Stayed 6 nights in Aug 2025

10/10 Excellent

Hilario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Xhavit

Stayed 7 nights in Jul 2025

10/10 Excellent

Ermion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Palladium, staf is very friendly, our concierge Cielo and Karen were the best, they texted us every morning when they came at work if we needed anything and also again before leaving work. The food is the best on the buffets, you could find anything, delicious fresh food. The alacarte restaurants were amazing, just make sure you book ahead. We did try 7 of them and the favorite was La Adelita. The cleaning crew everyday cleaned our room and also left wine and deserts for us at the room. From all our other Mexico vacations thus at Palladium was the best, except the fact that we could not enjoy the sea because of seaweed.
Stayed 7 nights in Jul 2025

8/10 Good

Malisa

Stayed 7 nights in Jun 2025

10/10 Excellent

YADIRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the beach it was full of seaweed
Stayed 4 nights in Jul 2025

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a truly wonderful stay at Grand Palladium White Sand Resort & Spa. The resort is beautiful, very clean, and the staff were consistently friendly and welcoming. A special thank you to David and Cielo from the concierge team — they were both amazing! David helped us resolve an issue with our room and arranged an upgrade, which made a big difference in our stay. They were incredibly attentive and kind, assisting us with restaurant reservations and providing helpful recommendations. David also connected us with a contact to book a trip to Xel-Há, which turned out to be one of the highlights of our vacation. As a mom traveling with her child, I really appreciated how cared for and supported we felt. I highly recommend this resort and especially want to recognize the exceptional service from the concierge team.
Main Pool at Grand Palladium White Sand
Lobby White Sand
Lobby Collonial
Stayed 6 nights in Jul 2025

8/10 Good

Ermal, Naperville

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Christopher Heath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our families enjoyed our stay at the Grand Palladium White Sands. The ability to have access to all pools and hotels was fantastic. The dinner locations were enjoyable and the food was delicious. The buffets were also great. The staff was extremely accommodating and getting around the resort was easy with the shuttles picking you up every few minutes. I would also like to send a shout out to David and Cielo who assisted us with everything that we needed such as dinner reservations, shows, shuttle pick up etc. We all really enjoyed having them around at a moments notice. Our family cant wait to go back again soon!
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly Renee, Corona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! Every staff member there was so friendly. Thanks to David (concierge) for making sure we were taken care of!
Stayed 5 nights in Jul 2025

10/10 Excellent

Muhammad

Business traveler
Very good and easy
Stayed 4 nights in Jul 2025

10/10 Excellent

Guillermo, Miami

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
100 % recomendable
Stayed 8 nights in Jun 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Rebecca

Stayed 6 nights in Jun 2025

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Lawrence Allan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and spotless. Every single staff member was very friendly and helpful. They appear to really like their jobs. We truly appreciated having our own "butler" in the beachside junior suite, building 59.
Stayed 5 nights in Jun 2025

10/10 Excellent

Yadira

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a concierge that was amazing her name was cielo she helped us with everything we needed for n the property and outside the property with the excursions
Stayed 7 nights in Jun 2025

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beaitiful landscape, friendly staff!

The property is really big (bring your walking shoes) with many different types of accomodations. Beachside just means you are kind of near the beach. Not worth the etxra spend, in my opinion. I booked through hotels.com and got a surprise when I arrived, a friendly concierge duo in building 59. Cielo and David were there to answer any questions, help with last minute reservations at restaurants, etc. 10/10 accomodating and friendly service all around, from all staff! Lots of local wildlife, while we are instructed NOT to feed them, there are those who chose to defy. These animals are now emboldened to approach you as you dine in the outdoor spaces during the day. That said, the place is beautiful and Id reccomend to persons who enjoy being surrounded by nature and wildlife!
Stayed 4 nights in Jun 2025

10/10 Excellent

Samira

Traveled with group
Liked: Cleanliness, amenities
They treated me very kindly, everything was perfect from check in to check out. There was a few issues in my room, but they were quick to resolve it and offer another room. The only thing I can complain about, is the food was not as good as I would hope. Other than that amazing experience.
Stayed 4 nights in Jun 2025

4/10 Poor

Grigori

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has a terrible smell from the seaweed. It was dirty by our villa, dirt, mud, horrible stench. The buffet had very limited options daily. We were eating the same thing every day, and could not make reservations at specialty restaurants because they were reserved. The worst part, was the beds. Bedsheets were moist and dirty, the mattresses were VERY uncomfortable and felt like your heads sink inwards. Nothing going on nightly except in colonial and Kantenah. We should’ve stayed at Colonial or family selection. Overall, would definitely not return.
Stayed 5 nights in Jun 2025

6/10 Okay

Mariza

Stayed 7 nights in Jun 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was good.

First time at an all-inclusive. Spent the first half of the trip in a boutique hotel. The food was amazing. Came to the Grand Palladium, which is all-inclusive, and the food was okay. Drinks were poured light. You could find some great food at the variety of restaurants they have, but overall, it was just okay. Seems like a great place to bring kids. Seems like the whole theme was centered around food.
Stayed 3 nights in Jun 2025