Grand Palladium White Sand Resort & Spa All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Aerial view
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Lobby sitting area
Exterior
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Room service
$331
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • 566 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Beachside

7.8 out of 10
Good
(18 reviews)
  • 566 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite, Beachside

  • 728 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)
  • 744 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

8.0 out of 10
Very good
(34 reviews)
  • 566 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Garden View

  • 728 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

  • 566 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Deluxe

  • 731 sq ft
  • Sleeps 2

Suite Junior

  • 570 sq ft
  • Sleeps 2

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Junior

  • 570 sq ft
  • Sleeps 4

Bungalow Superior with Pool View

  • 742 sq ft
  • Sleeps 2

Suite Junior

  • 570 sq ft
  • Sleeps 2

Suite Junior

  • 570 sq ft
  • Sleeps 4

Suite Superior

  • 731 sq ft
  • Sleeps 3

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

Suite Deluxe with View

  • 731 sq ft
  • Sleeps 1

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Junior

  • 570 sq ft
  • Sleeps 4

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

Suite Superior

  • 731 sq ft
  • Sleeps 2

Suite Junior

  • 570 sq ft
  • Sleeps 4

Suite Superior

  • 731 sq ft
  • Sleeps 4

Suite Junior

  • 570 sq ft
  • Sleeps 1

Suite Superior

  • 731 sq ft
  • Sleeps 3

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

Suite Superior

  • 731 sq ft
  • Sleeps 4

Suite Junior

  • 570 sq ft
  • Sleeps 3

Suite Junior with View

  • 570 sq ft
  • Sleeps 1

Suite Superior

  • 731 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 1

Villa Luxury

  • 624 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Villa Luxury with Garden View

  • 624 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

Similar properties

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

5-star Kantenah property with 5 restaurants
Catch some rays on Grand Palladium White Sand Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium White Sand Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Onsite self parking is complimentary. A total renovation of this property was completed in 2019.

Grand Palladium White Sand Resort & Spa All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium White Sand Resort & Spa All Inclusive has 5 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 373 out of 721 reviews
Rating 8 - Good. 190 out of 721 reviews
Rating 6 - Okay. 70 out of 721 reviews
Rating 4 - Poor. 41 out of 721 reviews
Rating 2 - Terrible. 47 out of 721 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Stayed 5 nights in May 2025

10/10 Excellent

Yicel Ramirez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was overall amazing and friendly! Especially David who was the concierge assigned to our villa. He went above and beyond, always checking in making sure we had a great experience. Overall, the resort offers a wide variety of restaurants and pools from family to adult only options.
Stayed 5 nights in May 2025

8/10 Good

John

Stayed 7 nights in May 2025

10/10 Excellent

Lervy De Jesus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and beautiful scenery. Everything is a small walk away. This resort offers everything, spa, fine dining and live entertainment. The staff is amazing and will do everything possible to make your stay even better.
Stayed 4 nights in May 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort blew me away. Absolutely stunning. The pictures do no justice, the staff was so friendly and welcoming. The whole hotel was the cleanest hotel iv ever stayed in. The food was incredible. Which isn’t normally typical for an all inclusive. This was the most unexpected pleasurable experience I have had. There was entertainment every night somewhere, the resort is huge so be aware of some shuttling around, but there is an endless variety of different options for everyone. Whether with kids, no kids. We will definitely be coming back here. The detail to everything was amazing. Very happy we chose this property.
Stayed 3 nights in May 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Alfredo

Traveled with family
Liked: Cleanliness, property conditions & facilities
El servicio es bueno , la comida es buena pero no excelente , la bebida es regular el transporte dentro del resort es malo la limpieza es impecable los mayordomos excelentes en general diria que es bueno a secas
Stayed 4 nights in May 2025

10/10 Excellent

Kenya

Liked: Staff & service, property conditions & facilities
Had a
Stayed 3 nights in May 2025

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Overall it was a great experience, the only thing that sucked was that there was that they don’t have elevator in the villas. We had our baby girl, bringing up the stroller to and from our room was just another task . I truly loved their food menu!
Stayed 4 nights in Mar 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and clean property. Dave y cielo were amazing
Stayed 5 nights in May 2025

10/10 Excellent

ZAIRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very pleasant. The staff is very friendly. The restaurant service is excellent. The food is excellent
Stayed 1 night in May 2025

10/10 Excellent

GLIYA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had experience of outstanding service at Grand Palladium White Sand Resort in every way. The staff was super friendly. We had two concierges at our villa - Cielo and David - who was in touch with us with all tiny details of our needs. We got a welcome bottle of champagne in our room and then bye rose bottle. The swimming pool and buffet were all nearby. Everything was so comfy and feel like home. and entertainment was amazing!
Stayed 5 nights in May 2025

8/10 Good

Maria Andrea

Liked: Staff & service, property conditions & facilities
I liked that the staff was very friendly, waiters were the best. The room was a little bit stuffy and humid, but otherwise things were good.
Stayed 3 nights in May 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

2/10 Terrible

Latoya

Stayed 4 nights in Mar 2025

6/10 Okay

Nataliya

Traveled with family
Liked: Cleanliness, staff & service
Same food everyday. In buffet some empty plates, not enough stuff to fill the plates. Not many spots to swim in the sea. Sometimes rooms where not cleaned. Huge property. Takr some time to figured out where is what. Noy my info was provided for VIP clients. Only at the end of my vacations found all pleasures of VIP access.
Stayed 9 nights in May 2025

10/10 Excellent

Meryalt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with top of the line customer service. Cielo and David were our concierges and they were amazing! Always checking on us, they helped with reservation for the shows. Will be definitely back soon!!!!
Stayed 4 nights in May 2025

10/10 Excellent

Amemarie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Carlos Monreal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at GP Riviera Maya and it exceeded all our expectations. For comparison we have traveled to ten resorts in the last five years and this was probably our best experience. We stayed at White Sands and got the VIP bracelet which allowed us to visit all the areas of the resort via Expedia/Orbitz. We traveled with a 19 month old and the service was excellent, always catering to our little one’s needs and being super understanding and helpful. By far the staff is what made the this stay very special. We specially enjoyed the concierge service (thank you Cielo and David!) that made our stay very comfortable. The FS pool staff was amazing (Leo, Maria, Estela, Lisbeth…) and they even helped us with a health scare with our little one. Food has definitely improved a lot versus last time we visited, we enjoyed every meal. We specially enjoyed the Mexican restaurant and their Yucatan region specialties. The staff at the White Sands lobby bar (Roger, Guendy, Freddy) were amazing and made us great pre-dinner cocktails every night. Fernando at Hacienda was amazing at lunch and Jose kept us well hydrated at the FS beach area. If we had to highlight any negatives it would probably be the beach, as it’s rockier than the one at other properties. The other thing that could be improved is access around the White Sands pool as those stairs can get pretty dangerous. We will definitely repeat and recommend the property.
Stayed 8 nights in Mar 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierges Cielo and David were very helpful and nice, also the rifle instructor Victor was very nice. The dinner at El Dorado restaurant was my favorite.
Stayed 6 nights in Apr 2025

8/10 Good

S'rae

Stayed 5 nights in Apr 2025

4/10 Poor

EILEEN

Traveled with family
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 7 nights in Mar 2025

10/10 Excellent

Dakota

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The dinning was fantastic and the pools were great. The beach was a little weedy and rocky by the White Sands and Colonial areas, but once to got into the water the sand down by the family select section was nice.
Stayed 8 nights in Mar 2025