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Kaokoland Vacation Packages

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

I'd give this 5/5 stars but the mini fridge pissed me off. My buddy and I went in July. It was 110 degrees outside with the summer heat blazing. We bought a pack of water to put inside the fridge. We go to open the fridge and see a bunch of useless snacks already prefilled in there with a note that says if these items even move then the motion detection sensor will pick it up and charge the card automatically. Of course these snacks were overpriced. So I went down to the front desk to ask to get it removed and they said they would charge $80 just to empty the fridge. It's ridiculous that we can't even keep water inside the fridge to cool in the heat just because of their crazy policies.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Todo estuvo muy bien

Lovely hotel in a great location. The bar could do with better opening times especially when big sports events are on but hotel itself was great.

Small, but clean space. Staff was VERY nice.