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Phuket Emerald Beach Resort

4.5 star property

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Photo gallery for Phuket Emerald Beach Resort

Front of property - evening/night
Building design
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Swim-up bar
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Gym

Explore the area

Map
202/19, Karon Road, Karon Sub-district, Karon, Phuket Province, 83100
  • Karon Beach
    ‪1 min walk‬
  • Kata Beach
    ‪5 min drive‬
  • Kata Noi Beach
    ‪11 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪69 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | In-room safe, desk, soundproofing, iron/ironing board

Family Room, 2 Bedrooms

  • Sleeps 2
  • 2 Queen Beds and 1 Twin Bed

View all photos for Family Room, Pool View

Family Room, Pool View | In-room safe, desk, soundproofing, iron/ironing board

Family Room, Pool View

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Room, Garden View

In-room safe, desk, soundproofing, iron/ironing board

Family Room, Garden View

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room, Pool View

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, Pool View

  • 495 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Pool Access

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, Pool Access

  • 495 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Pool Access

Family Room, Pool Access | In-room safe, desk, soundproofing, iron/ironing board

Family Room, Pool Access

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Pool View

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Pool View

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Pool Access

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Pool Access

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Pool Access

In-room safe, desk, soundproofing, iron/ironing board

Family Pool Access

  • Sleeps 2
  • 1 Twin Bed and 1 King Bed

View all photos for Family Pool View

In-room safe, desk, soundproofing, iron/ironing board

Family Pool View

  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

View all photos for Grand Family Pool View

In-room safe, desk, soundproofing, iron/ironing board

Grand Family Pool View

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Front of property

Paradox Resort Phuket

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (999)
The price is $192
per night
$228 total
includes taxes & fees
Apr 9 - Apr 10
Paradox Resort Phuket

About this property

Phuket Emerald Beach Resort

4.5-star Karon hotel steps from Karon Beach
Along with 2 outdoor pools, this hotel has free water park access and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Phuket Emerald Beach Resort offers 282 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Smart televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Phuket Emerald Beach Resort features a complimentary water park, 2 outdoor swimming pools, a waterslide, and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers a children's pool, a garden, and dry cleaning/laundry services. Complimentary uncovered self parking is available on site.

Phuket Emerald Beach Resort has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Phuket Emerald Beach Resort has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 850 for adults and THB 425 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool
  • Free water park
  • Gym
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free water park access
  • In-room crib
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchairs on site

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 5 to May 20:
  • Water park

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 1800.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 850 for adults and THB 425 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1800.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 7:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Phuket Emerald Beach Karon
Phuket Emerald Beach Resort Hotel
Phuket Emerald Beach Resort Karon
Phuket Emerald Beach Resort Hotel Karon

Phuket Emerald Beach Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 3 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chwee Sim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, clean hotel. Waterplay facilities are great. Beach with great waves and sand are just across the street. Feet wash taps available at entrance of hotel. Breakfast buffet is mediocre. The bathroom shower water temperature is not constant and alternates between hot and cold about 6 times within 5 minutes of showering.
Stayed 3 nights in Dec 2024

4/10 Poor

Norbert

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
NOT a 5-star hotel
I have been coming to Thailand almost every year in the past 10 years and Phuket Emerald Resort has been the biggest disappointment. 1. We booked a room for 3 people, still there were only 2 towels. The next day, after the room had been made, we had again only 2 towels. On the last day of our stay, to our biggest surprise there were ZERO towels in the room at 4.30 pm. All the used ones were taken and they were not replaced. I asked staff, and was told that there were no clean towels. How can a hotel run out of clean towels??? 2. The swimming pools are way too cold and dangerous. On the second day of our stay my daughter was swimming in the children’s pool and the sharp side of the pool cut her toe open! She was bleeding in the children's pool, which has sharp surfaces all over. My daughter couldn’t enjoy the beach or the pool after that incident. 4. I also got injured on the second day of our stay. The bathroom door design is terrible. The top of the bathroom door is sharp and pointy. It cut my left arm open as I was entering the bathroom. Swimming in the sea was also over for me. 4. I got bitten by mosquitos while sleeping. Other hotels in Thailand usually offer electric mosquito repellents. 5. This is not a 5-star hotel. I stayed in Phuket in an actual 5 star hotel before, and the difference is day and night. Without the issues 1-4, I would give this hotel 4 stars, however, with the issues, this is maximum 2 stars for me. So, overall, this has been a terrible experience.
Stayed 7 nights in Nov 2024

2/10 Terrible

Eliezer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap towels Very slow service. Hot water in the shower not working good
Stayed 3 nights in Dec 2024

10/10 Excellent

Jin Joo

Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay and the staff went above and beyond to make us comfortable. The pool access room was so convenient.
Stayed 3 nights in Nov 2024

10/10 Excellent

matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family get away, staffs are friendly and helpful.
Stayed 3 nights in Oct 2024

2/10 Terrible

Justin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
With the exception of the slides (and only the slides) there is little to like about this hotel. There are not enough seats around the pool. The hotel in general is best avoided. 1. Staff are totally untrained, and the systems forced on them by management are generally a total failure. You can expect wet towels all the time (system fail), Baggage. Porters not trained to bring trolly, then have to go back and get. Only to then mix up bags and send one of another guest bags to airport with us. Simple things like make up room (tags on door) were missing - leading to it sometimes taking 2-3 conversations with housekeeping to get room cleaned. Something that impacted our boys sleep. 2. The showers and water pressure are totally terrible. One minute boiling hot, then freezing cold. Then no pressure and this went over entire stay. On average i would say i basically had Lukewarm showers. However, as we were there with a group the shower issue was common on the entire hotel. Our toilet needed to be fixed on day 1. Appears the hotel tries to limit water usage using a "water bottle" in the toilet water storage area. I guess a 'geto' fix for the issues. I have a photo - as I couldn't believe it. on Check out the hotel was most concerned with the fact i had booked for extra night (more than needed) to allow a check out of my choosing, that they were trying to hand write contracts (no refund) rather than dealing with the checkout. Basically we didn't get what we paid.
Stayed 5 nights in Oct 2024

10/10 Excellent

Vj

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter liked the amenities. She enjoyed staying at this hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst the property is not sprawling in the footprint - it has been cleverly designed. It has modern and contemporary rooms and has the essentials close by such as 711, pharmacy, laundry service and food providers. The pool facilities for younger children are fantastic with two areas. Breakfast buffet was great with an air-conditioned area where the food choices were laid out.
Stayed 12 nights in Jun 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
Good place to stay good location. Would only maybe stay there again. As there was very little water pressure in the shower and a very inconsistent temperature. Also, in the four other hotels we stayed in in Thailand. There was a selection of English-speaking TV channels which were missing at this hotel. Both issues were raised with the front desk. And for some reason, couldn’t be fixed. And also there was no bacon served at breakfast. Overall the place was quite nice. Fantastic swimming pool and the staff were fantastic.
Stayed 4 nights in Apr 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location!
Stayed 4 nights in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

10/10 Excellent

Yee K

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Regret I didn't stay longer
Stayed here after 3 days at a nearby Avista Grande hotel because it was sold out for the dates we wanted. Am so glad I decided to move hotels and move here. It was amazing. Rooms were clean. Breakfast was plenty. The slides were so fun. Didn't realize I had a pool access room or maybe it was a free upgrade? Location was also awesome compared to the previous hotel. Anyhow, really loved it and wish we had stayed longer.
Stayed 2 nights in Feb 2024

10/10 Excellent

Liyuan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Wai Kam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2023

6/10 Okay

MARIA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Tonggoon

Stayed 2 nights in Nov 2024

6/10 Okay

Ai

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
They don’t provide you enough towels or other amenities unless you ask. They don’t support you proactively for anything unless you strongly request. Facilities and location are still great. Not sure if I want to stay there again.
Stayed 5 nights in Nov 2024

10/10 Excellent

MOTOKUNI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Akinori

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

GRETHE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anbefales. Behagelig opphold.
Hadde familierom med pool access. På nett kan dette kun bestilles for to voksne og ett barn under 12 år, men vi var to voksne og to tenåringer. Ikke noe problem, god plass! Ordnet bestillingen via resepsjonen til hotellet. Store rom, bra utvalg på frokostbuffet. Basseng for alle aldre. Flott førsteinntrykk. Noe dårlig renhold av rom. Masse støv under senger og mugg i fugenene nederst i dusjen. Brukte en av hotellets tannbørster til å fjerne noe av dette! Alltid flere ting som var tomt på frokostbuffet, spesielt glass, juice, syltetøy, frukt. Betjeningen sene med å rydde bord og dekke på igjen, men er to etasjer med bord hvis man vil ta med maten å sitte oppe. Flere barer. Aktiviteter, spesielt for de minste barna. Treningsrommet stusselig. Rolig område uten partyfaktor. Mange spisesteder rett på utsiden. Drosjer og tuk-tuk rett på utsiden. Stranda rett over gata.
Stayed 12 nights in Mar 2024

10/10 Excellent

YENER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emerald beklentilerimizi fazlasıyla karşıladı…
Çok memnun kaldık. Yeni bir otel olması nedeniyle temiz ve yataklar oldukça rahattı. Karon plajının tam ortasında denize bir adım mesafedeki bu oteli hiç düşünmeden tercih edebilirsiniz. Tekrar Phukete gelme şansınız olursa yine Emerald da konaklarım.
Stayed 6 nights in Nov 2023