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Kasika Vacation Packages

Won’t be staying there again.

Had been to Ft. Lauderdale and wanted to check for a decent none night stay in Miami and found this hotel Thro Expedia . Expedia rated this high and happy that we chose this place . Nice location. 5 mins off the beach . The beach is just walkable from this hotel. Very good service . The guy in lobby was very helpful . There was a donminos pizza next door , which was very useful for kids. Amenities were decent . They had an outdoor swimming pool . Slightly smaller .. there were 2-3 families swimming and it was almost full :) washer dryer worked but it was good .. elevator was small and sometimes slow . We didn’t find a gym. No complimentary breakfast.. parking was a bit wierd and cramped ! They charged per night which was slightly expensive . The rooms were awesome ! It was good sized for the price . Also had a kitchen.. though we didn’t use the kitchen , it is very good to have , just incase . Bed was comfortable .. bathrooms were neat . Price wise I think this room was very good and value for money . Wanted to give 3 , but just for the room and pricing , I’m giving it a 4 . Good experience overall .

Staff was rude. Check in was horrible the staff kept threatening us with not getting a room despite paid reservation. A manager came out and got us sorted but it was hard to figure it out. There was old food in my mini fridge. Elevators wouldn’t work. Line ups were Massive to go to our bedroom. Horrible service.

I lbooked my reservation through Expedia and called the property a week in advance to let them know that my flight would arrive at 6:00 AM. When I called, the front desk representative, Rafael, told me that I would be able to check in around 9:00 AM. After arriving, I was told by the front desk that this information was incorrect and that I had booked the wrong type of room. I was told that I should have booked a “day room” instead, which would have allowed me to check in at 4:00 AM. My concern is that I specifically called the property in advance to confirm my reservation and explain my arrival time, yet no one informed me that I needed to book a day room. I simply needed a room for my family to sleep and rest after our flight and during our layover. As a result, I ended up having to pay for a day room separately, while losing the money I had already paid for the original room, which I was unable to use. I also asked if my reservation could be changed or adjusted, but I was told that nothing could be done because I booked through Expedia. I feel this situation was handled unfairly because I contacted the property in advance specifically to avoid this issue and relied on the information provided to me by your front desk staff. I am requesting that you please review this situation and consider refunding or compensating me for the room I was unable to use.