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Best Western Plus Hotel Kassel City

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January 2025

Photo gallery for Best Western Plus Hotel Kassel City

Theater show
Lobby lounge
Meeting facility
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Building design

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Parking available
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Room service

Explore the area

Map
Spohrstrasse 4, Kassel, HE, 34117
  • Karlsaue Park
    9 min walk
  • Documenta-Halle
    9 min walk
  • Bergpark
    10 min walk
  • Kassel (KSF-Calden)
    24 min drive

Room options

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Exterior

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Breakfast available
Parking available
Business services
4.0 out of 5, Very Good, (102)
The price is $113
per night
$121 total
includes taxes & fees
Dec 11 - Dec 12
Hotel Excelsior

About this property

Best Western Plus Hotel Kassel City

Hotel in Mitte
This hotel features an indoor pool, an outdoor pool, and a restaurant. WiFi in public areas is free. Other amenities include a fitness center, a sauna, and self parking.
Best Western Plus Hotel Kassel City offers 128 accommodations with minibars and safes. These individually decorated accommodations include desks. Beds feature down comforters. A pillow menu is available. Premium satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an indoor pool and an outdoor pool, Best Western Plus Hotel Kassel City provides a sauna and a fitness center. The hotel offers a restaurant. Business amenities consist of a business center, a meeting room, and limo/town car service.

Wireless Internet access is complimentary. Event facilities measuring 6889 square feet (640 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Best Western Plus Hotel Kassel City has designated areas for smoking.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Best Western Plus Hotel Kassel City has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, English, Finnish, French, German, Greek, Moldovan, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (EUR 15 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 25 per person
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6,889 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1991
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 15 per night
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hotel Kassel City
Best Western Kassel City
Best Western Plus Hotel Kassel City
Best Western Plus Kassel City
Best Plus Kassel City Kassel
Best Western Plus Hotel Kassel City Hotel
Best Western Plus Hotel Kassel City Kassel
Best Western Plus Hotel Kassel City Hotel Kassel

Best Western Plus Hotel Kassel City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 103 out of 309 reviews" "
Rating 8 - Good. 137 out of 309 reviews" "
Rating 6 - Okay. 47 out of 309 reviews" "
Rating 4 - Poor. 16 out of 309 reviews" "
Rating 2 - Terrible. 6 out of 309 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gil, Gedera

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, kind staff, good breakfast, located in the middle of the city.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020

6/10 Okay

Elisabeth

Traveled with group
Older rooms but good for the price
The hotel was in a great location and parking was easy. The room was dated and could use a freshen up to bring it into the 21st century. The room was hot but staff brought us a fan and used their key to allow us to open the window.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Staff is very nice. The hotel is clean. Great location. The room was beautiful. Then we went to sleep it tried. The bed was horrible. It was an “upgraded” room. The mattress is unforgiving and did not allow us to sleep. We are now tired and awake at 330am considering leaving.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Exceloebt
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Generally good
Overall a pretty good Best Western Hotel. City centre location is convenient. Breakfast was a good selection, however you need to walk through the Shopping mall it is located in to get to the restaurant where breakfast is served. Reception Staff helpful and friendly. Two comments for improvement; Firstly an air con upgrade for the rooms would be a good idea- there is only an air re-circulation/ heating unit in the bedrooms. Secondly, a selection of pillows would be good. The one pillow provided was a big square pillow with no substance to it. A warning - underground car park was €13 for the night. The rooms are very well priced though.
Stayed 1 night in Aug 2019

10/10 Excellent

Andree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Kassel hotel
Perfect hotel for inner city visit. Excellent parking options.
Stayed 1 night in Dec 2018

6/10 Okay

izzat

Liked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

robert f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to city center parking garage below and very pleasant with large breakfast buffet my second time there would stay no where else
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel in Spohrstraße is in the same street as my grandparents lived before WW2. I was on a roots trip with some of my grandchildren. I want to tomstay in the same street. The hotel is extremely pleasant. The hotel reception staff speak English and are really nice. The rooms are great, clean and comfortable. There is a supermarket in the shopping center on site so we could buy fresh vegetables and fruit. Ample parking under the hotel. It was my second stay at the hotel and when I come to Kassel I would stay there again. As we keep kosher, I did not eat in any of the restaurants. The location is very good too. A great stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again, easy access and very friendly staff, room was quite comfortable.
Stayed 1 night in Sep 2018

2/10 Terrible

Glen

Disliked: Staff & service, property conditions & facilities, room comfort
No sleep
Stayed 1 night in Aug 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grimm Fairytales and shopping
Good location and easy walking to site seeing and restaurants.
Stayed 1 night in Aug 2018

8/10 Good

Sabine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We had no A/C at the Room
Stayed 1 night in May 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip with a quick stop along the way
A peasant stay

10/10 Excellent

saeed

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Fan Kwong David

Liked: Cleanliness, staff & service, property conditions & facilities
Documenta 14 sleeping experience
Air conditioner too weak and the room ventilation is not good. Bed too soft
Stayed 3 nights in Sep 2017

10/10 Excellent

Marsha, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for Kassel and Documenta
My son (who is 11) and I stayed for two nights to visit Documenta and the Bergpark and the hotel was perfect for us - comfortable, spacious rooms, good breakfasts and close to everything. The staff were very helpful and we will stay here again.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
For the price (over 200 euros a night with parking) this is not a good value. The rooms are extremely outdated, with uncomfortable beds, and an oppressive smell of Febreeze-type room spray, and air conditioning that didn't seem to work at all. It was very difficult to sleep. The breakfast and the location were great, but not worth the price.
Stayed 2 nights in Aug 2017

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Better than I expected. Excellent breakfast.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Bad service
The air condition is broken and even when I call the staff they show no care at all and tell me there's nothing they can do. When I check out and tell them I have cancel my another booking and show them the cancellation email, they say they don't care if I have the email or not and ask me who is the lady name I spoke my phone with. It was terrible experience and I would not recommend the hotel at all.
Stayed 2 nights in Jul 2017