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Katase Onsen Vacation Packages

Clean room but rather small for 4 guests. Bed, pillows, blankets, AC and washer/ dryer can use improvement.

Wonderful staff and loved the location

Second time staying here, we absolutely love the room and staff. Great central location in town to everything

Staffs are very helpful.

The front desk receptionist were not very welcoming. She literally rolled her eyes at me behind her mask. Sheets had blood stain. Didn’t provide enough towels for our four nights stay. Communication is an issue the front desk receptionist. He did confirm that I would be able to call a taxi upon on my departure. It ended up being a hassle.

Amazing hotel, what a find. Brand-new, extremely well decorated with warm and welcoming wooden materials and colours, perfectly functioning brand-new audio system with qualities speakers, the fully functional kitchen with brand utilities, state of the art bathroom, new late-gen washing machine with built-in dryer, and new, powerful, and easy to adjust air-conditioning in all rooms. The staff was friendly, professional, helpful, and native English speakers, perfectly able and willing to guide and help. The location is also nice, in Ginza close to train stations and still quiet with a very genuine local feeling to it.

3 minute walk to the closest train station, with a grocery store right across the street and a Lawson’s store immediately to the right of the hotel, location was very convenient. As a family of four with two kids under 10, the room provided everything we needed. A bunk bed for the kids, king sized bed for the adults. In unit washer/dryer combo was crucial (detergent was complimentary from front desk). Also included was a stove, large fridge, cookware and untensils, drying rack for laundry and plenty of towels. Would definitely stay again.

Good place but location is weird in the night especially around Ueno station. 9 pm is fine but after that , it’s tricky.