2/10 Terrible
Christopher
Business traveler, Traveled with partner
Aug 22, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint flaking off all the walls. Room smelled of black mold. There were pigeon feathers on the floor in our room upon arrival, which was quite unexpected. The bed seemed like it was going to fall apart. We opened the curtains to see the “view” and the windows were covered in bird poop. The rugs in the room were quite dirty. The shower handle is situated in such a way that it sprays you with cold water just to turn the water on. We paid an up charge for the “club level” upon which we entered for “happy hour” hoping for something equivalent to the Kathmandu Marriott, where we previously stayed. it was more “sad hour” than happy hour. The white wine served tasted of vinegar. The food spread was worse than a cheap airport lounge. We decided to dine in the restaurant, and upon ordering a bottle of chardonnay and testing a small sip, it also tasted of vinegar. They sent several people to apologize and make us feel awkward, but did not offer to change the bottle of wine. The morning of check-out we went to the breakfast buffet, which again paled in comparison to the Kathmandu Marriott. The dining room was extremely loud and had the vibe of a high school cafeteria. My dining guest found hair in his food. The restaurant manager tried to convince us there was no hair and then we showed them a photo. Upon leaving the restaurant we were nearly accosted by 6 restaurant staff asking us awkward questions. Upon checking out of the hotel we were interrogated by several managers awkwardly.
Christopher
Stayed 1 night in Aug 2024
