8/10 Good
David
Apr 28, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but limted access in the east wing
Hotel was very nice. Morning breakfast is a nice plus. 24 hour coffee and juice bar very nice. 2 negatives, but not deal breakers. 1) I was given a room on the second floor, Room number 269. I was told by the front desk clerk that i could access the room from the lobby by taking the 1 elevator in the hotel and go the the west wing, where my room was located. Unfortunately upon reaching the second floor the hallway dead-ended at room 257. The only way to access the 2nd floor in the west wing was to go back down to the first floor via the lobby elevator and roll my cart full of luggage and belongings the length of the first floor and find out there wasn't an elevator to the second floor, only stairs. I had to carry all of my belongings up the stairs to get to my room. When i asked the front desk clerk, who was very nice, she had no idea the the only way to access the second floor in the west wing was via stairs. Thankfully im not elderly or disabled in anyway. Either the front desk clerks need to be more knowledgeable about the hotel layout and give guest correct directions on how to access that wing and inform guests that there isnt an elevator or install an elevator at that end of the building or a bridge from the second floor east wing to the second floor west wing. 2) Our keycards had to be reprogrammed multiple times. They kept losing the access information.
David
Stayed 2 nights in Apr 2025