4/10 Poor
carea
Apr 28, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water, no dial tone,broken microwave
Rough night at this Red Lion in Kelso. I reserved here due to previous stays in 2018-2019, and 2020.I was delayed checking in due to people needing their room keys redone.The front desk clerk was having difficulty with the machine and had to restart her system. Room was fairly clean and I was looking forward to a hot shower. Unfortunately there was no hot water and I took a very cold shower. It took awhile for the room to warm up. I put my take way dinner in the microwave to heat. The microwave door would not open so my food was stuck inside. I went to the inroom phone to call the front desk, but it had no dialtone.Looked online for a local phone number insteadof the corporate 1-800 number and called the front desk with my cell. Lisa answered and was very nice.She said she would look for a screw driver and be right there. She and I worked together for about 10minutes trying to pry the door open. We were both out of breath but were able to get my food out that was now cold again.I did not put it back in.
In the morning I tried to take another shower hoping for warm water but it was only room temperature so I just used the sink to re-wet my hair.Breakfast was good and filling.Went to the front desk to ask for possible toothbrush since I forgot mine. The front desk person was caught up reading something and took quite awhile to acknowledge me. She had extremely thick bejeweled eyelashe on which was interesting. She brought me some toothpaste but was unable to find a toothbrush.
carea
Stayed 1 night in Apr 2025