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Umalas Hotel and Residence

4.0 star property

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December 2024
January 2025

Photo gallery for Umalas Hotel and Residence

View from room
Superior Room, 2 Bedrooms | Private kitchen | Fridge, electric kettle
Front of property
Lobby
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa
  • Room service
  • Breakfast available

Explore the area

Map
Jl. Umalas II No. 83, Seminyak, Kerobokan, Bali, 80361
  • TAKSU Bali Gallery
    4 min drive
  • Splash Waterpark Bali
    4 min drive
  • Finns Recreation Club
    6 min drive
  • Denpasar (DPS-Ngurah Rai Intl.)
    32 min drive

Room options

View all photos for Superior Room, 2 Bedrooms

Superior Room, 2 Bedrooms | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Bedrooms

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | LCD TV

Suite, 1 Bedroom

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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The price is $27
per night
$29 total
includes taxes & fees
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About this property

Umalas Hotel and Residence

4-star hotel in Umalas
2 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and a free beach shuttle. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Umalas Hotel and Residence offers 42 accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and separate dining areas. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kerobokan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Umalas Wangi Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
In addition to a full-service spa, Umalas Hotel and Residence features an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This family-friendly hotel also offers a children's pool, spa services, and a terrace. An area shuttle within 3 km and a beach shuttle are complimentary for guests. Complimentary self parking and valet parking are available on site.

Umalas Hotel and Residence is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
De Bistro Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Kopi Langit at Rooftop - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 3 km
  • Free beach shuttle
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 90,000 for adults and IDR 45,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • De Bistro Restaurant
  • Kopi Langit at Rooftop

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Stereo
  • TV in common areas

Family friendly

  • Children's pool
  • Free area shuttle
  • Free crib
  • In-room kitchenette
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2010
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private or shared bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 350000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 90000 for adults and IDR 45000 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Umalas
Umalas Hotel
Umalas Hotel Kerobokan
Umalas Kerobokan
Umalas Hotel And Residence Bali/Seminyak
Umalas Hotel Residence
Umalas And Residence Kerobokan
Umalas Hotel and Residence Hotel
Umalas Hotel and Residence Kerobokan
Umalas Hotel and Residence Hotel Kerobokan

Umalas Hotel and Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 151 reviews" "
Rating 8 - Good. 57 out of 151 reviews" "
Rating 6 - Okay. 31 out of 151 reviews" "
Rating 4 - Poor. 12 out of 151 reviews" "
Rating 2 - Terrible. 9 out of 151 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
The property and WOTIF falsely advertise the property. There was no roof top restaurant, bar or room service. I was given a 2 bedroom apartment. The kitchen had no crockery, cutlery or cleaning equipment and the sink and tap area were not clean. The bathroom had towels that were old, stained, thin, small and of poor quality. There was no soap provided in the bathrooms. The bedrooms were adequate but again, there sheeting and covers were stained and main bed was very hard. There was no air conditioning in the main living areas but had it in the bedroom which was loud. One of the female reception staff was rude and was unhelpful when I needed assistance - she advised me that she was not obligated to help me. I had to go to reception to ask about wifi and internet connection. I was given a password but was unable to connect to the wifi. Overall, I would not recommend Umalas Hotel and Residence and therefore requesting a refund on the property. Could somebody please call me to discuss further as this property was not up to standard. Thankyou, I would appreciate a manager to call and discuss. Thank you kindly.
Stayed 7 nights in Sep 2023

10/10 Excellent

Sumiani

Stayed 2 nights in Dec 2019

10/10 Excellent

HK, Sydney, AUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked friendly staff, quick request response service and assistance, tasty Bfast. It will be good if they can top up toiletries daily without guest needing to ask and also put label in front of the food and allergies ingridents or egg/ no egg in food.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
Room was dirty, dark, floor was sticky
Stayed 3 nights in Oct 2019

6/10 Okay

Myra

Liked: Room comfort
Disliked: Staff & service
Not for Recommendation.
In our week's stay, we had to change rooms 3 times. In the first room they put us in, upon walking in, we were impressed by the big size of the rooms, more like an apartment. This was Room 1006. Soon, we discovered we had no hot water, there was a leak under the basin and the light outside the bedroom would not turn off. We also had no pool view which was our request when making the booking. The next day, we were moved to room No. 2017. Still no direct pool view. The air conditioner in the room leaked and had wet most of our clothes in the wardrobe directly under the air conditioner! To fix the air conditioner, the maintenance guy just put a plastic container to catch the drips and it made an awful dripping sound, in which it would have been very disturbing to try and sleep with. The bathroom light was very dim, so as a solution, they put up a fluorescent light, which straight away fell & hurt my wifes hand when she caught it. Apparently, they had it just balancing on a loose screw!!!! (so dangerous). The air conditioner in the lounge room also needed fixing but instead they made it very noisy! Tiles were missing from the pool. Wi-fi was very bad. No hairdryer supplied unless requested and you had to pay for a deposit. The fixed shower head is only good for short people. After every shower, the bathroom floor would get flooded. Water also was leaking from the ceiling one evening. There was no plug in the basin in the bathroom, leaving a huge hole in the drain.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice stay in a calm area
Well priced hotel with very nice staff
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Awesome area to stay in Bali...
Awesome area to stay in Bali... The Umalas area still has the old Bali feel... The hotel has friendly service and in its day, would have been a beautiful hotel, but sadly it hasn’t been very well maintained... It’s a little run down and has Ann old fashioned look and feel... It really needs a little makeover and to be restored to its former glory... The deck around the pool is dangerous and desperately need replacing! The AC’s were extremely noisy! linen and towels altho clean, were old and tied... The wifi was impossible to login too and not worth using... if they fix these few things it would be a great place to stay!
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Nice hotel staff & good food, poor room quality
The staff was extremely friendly and nice, and the food at the hotel restaurant is really good. But the actual room wasn’t as great. My bathroom was clean, but it didn’t look the best. The WiFi dropped repeatedly. And there was construction outside my room, which made it difficult to just relax in the room when I wanted a break from sightseeing. There were also a number of appliances that malfunctioned during my stay, including the TV and the safe. The price was cheap, so it’s a good option if you’re low on cash. But I wouldn’t stay here again, if I have a chance to return to Bali.
Stayed 8 nights in Dec 2018

8/10 Good

E

Liked: Staff & service, room comfort
Location a bit far from beach and shops, staff friendly, toilets are old n need a rewamp. Best is the breakfast n pool
Stayed 3 nights in Sep 2018

6/10 Okay

Rossco, Adelaide

Liked: Staff & service
Disliked: Property conditions & facilities
Some highs but one major low.
We stayed at Umalas Hotel and Residence for three weeks and found it to be mostly a positive experience. The high points would be the excellent staff, all very friendly and willing to help out in any way they can. The low point would be it's a bit old and tired and it also has just about the worst Wi-Fi internet connection we have ever tried to use, slow, unsecure and it either drops out constantly or doesn't connect up at all, it's truly dreadful and if you want or need Wi-Fi in a hotel, well do not come here, just straight away look elsewhere, it's really not up to scratch. Arriving late one night the reception desk arranged a welcome drink for us while we filled in the paperwork, it's pretty standard stuff in Asia but still a nice touch. The rooms themselves, or a least our one bedroom room on the first floor was decidedly odd in layout and equipment. There is a small kitchenette in the living space, it has a microwave and fridge but there is nothing much in they way of cooking or eating utensils, the front desk staff will provide anything you ask for though, like plates, bowls, tea-towels etc. Also in the living space is a lounge and a TV and that's where it starts to get weird. The TV is mounted onto a wall and the lounge is sitting under it but a right angles, you can't actually sit on the lounge and watch the television unless you do as we did and drag the lounge across the room and push it up against the wall facing the TV. The other really odd, (or just plain bad,) d
Stayed 18 nights in Mar 2018

8/10 Good

Emma, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with gorgeous pool area, great rooftop
Better than expected! This hotel deserves a better rating than it currently has. The staff were super friendly, great pool. Breakfast okay
Stayed 3 nights in Aug 2017

8/10 Good

Hernan, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, not so nice location
Rooms are big and comfy, AC in every space. Beautiful restaurant in the terrace with nice Indonesian food, although a bit slow. Helpful staff are ok with English. Best parts are breakfast and the pool, super clean and with jacuzzi. location is not the best, but you can take an Uber easily and cheap to the beach (not so good) or the centre in about 20min.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

8/10 Good

Meity

Liked: Cleanliness, staff & service, room comfort
Nyaman, recommended

8/10 Good

charlie, vancouver, bc

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel with great service.
We stayed in a 3 bedroom suite and it was very spacious on the ground floor. We stayed for 12 days and the staff was very helpful if we had any complaints.

8/10 Good

Mani, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but little bit far from center bali
Good hotel specailly all staff members are very friendly n cooperative wifi is very very slow cant do anything even very hard to open web page breakfast buffet is good bathroom is very old need to be upgrade

10/10 Excellent

mohammed mizanur rahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

6/10 Okay

Man Sheung, Hong Kong

Bali Trip
We found lots of ants and tiny bugs in the rooms.

10/10 Excellent

Brett , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay..very quiet. Central Location.
Well our stay was one night only but was nice. The breakfast serve was exceptional. Would definitely stay again.

6/10 Okay

mm, australia

Liked: Staff & service
Good standard for those on a tight budget
The staff are fantastic, the hotel is a little tired but rooms are clean and comfortable beds. Very well priced for tight budgets and close to Seminyak

4/10 Poor

Ramli, Jakarta, DKI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing special this hotel
The cleaness ( many bugs, spider webs @ bedroom ), must asked for the slippers & tooth brush

6/10 Okay

Family with one kid, Jakarta

Liked: Cleanliness, staff & service, room comfort
Good price but lots of traffic
We are staying in one bedroom type. The hotel and service was good.. And has great pool. However breakfast not sp good and served ala carte in small potion, maybe because not many guest choose with breakfast. Room condition and kitchenete is perfect, comfy bed, but bathroom has smell odour.. Need maintenance on that.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price.
If only the breakfast has rice porridge, something that I always look forward to at the breakfast table in Indonesia.

8/10 Good

Jeff, zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel - big rooms
stayed for the 2nd time at this hotel and appreciate the big rooms, the cleanliness