6/10 Okay
Verified traveler
Feb 1, 2025
Liked: Room comfort
Disliked: Staff & service
Service Fell Short of Expectations
The property is lovely and all our meals at the hotel were delicious. The rooms are up to date but the outside shows wear and tear from the salt air. The valets and bellmen are great -- very attentive and helpful. Housekeeping seriously lacking. We were there for 5 nights. First day no housekeeping. Second day room not cleaned by 4 pm. Management apologized and made some concessions and sent housekeeping up. Third day no housekeeping by 4 pm but spotted a housekeeper who refreshed the room. Fourth day housekeeping - yay! Fifth day no housekeeping and I told them to forget it. Again spoke to management and they were very generous but missed the point. When you pay almost $1000 a night you expect your room to be cleaned daily by the time you get back from your activities and want to change for dinner. Also when you have a guest who has expressed concerns about service, you would hope the housekeeping supervisors would check up so it does not keep happening. I am not a complainer and not looking for concessions it's just with all the swimming and sand etc you go through towels, you want a new roll of toilet paper, a new box of Kleenex etc and at the rates they are charging you should get it. When we chose to stay at a less expensive hotel for night or two because it's the closest to family and are not in the room much we often forego housekeeping completely. We hang up/reuse towels etc. The hotel was recommended by friends who must have had a better experience.
Verified traveler
Stayed 5 nights in Jan 2025