6/10 Okay
Amy
Traveled with group
May 17, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key West Vaca
The staff at heck in and out as well as the concierge were amazing and very helpful. The room was nice, but the floors were very dirty and had to walk around with house shoes because of it. The pull out couch had stains all over it. The mattress needs to be replaced. Balcony was perfect. Bathroom was a great size. We requested room service and didn’t not receive it. Had to ask for towels daily. The pool was very nice. The tiki bar was nice however they did not take cards. The guy helping us asked to give him some time before helping us while he made several calls. Breakfast was great! Service was great there also. Loved that our hotel was a trolley stop! Great location for food and stores. Disappointed in the drivers for the shuttle. First time we took one, the driver was sitting in the back and when he saw us, told us we were 5 mins late and didn’t want to take us back to our hotel. The 2nd driver turned up the music to drown us all out because we were having fun talking to other people. Rude driver do not get tips. Yes I would stay again regardless.
Amy
Stayed 3 nights in May 2025