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Hilton Garden Inn Key West / The Keys Collection

3.5 star property

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Photo gallery for Hilton Garden Inn Key West / The Keys Collection

Outdoor pool, cabanas (surcharge), sun loungers
Reception
Lobby
Exterior
In-room safe, individually decorated, individually furnished, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar

Explore the area

Map
3850 N Roosevelt Blvd, Key West, FL, 33040
  • Key West Golf Club
    ‪12 min walk‬
  • Smathers Beach
    ‪5 min drive‬
  • Duval Street
    ‪9 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Balcony

  • City view
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Free toiletries, towels

Room, 1 Queen Bed

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

View from room

Room, 2 Queen Beds, Non Smoking, Pool View

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Comfort Room, 1 King Bed with Sofa bed

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Pool View

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area | 50-inch LCD TV with premium channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking

  • 285 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

  • 285 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Non Smoking

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Standard Double Room, 2 Queen Beds

  • Partial ocean view
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Double Room, 2 Queen Beds, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Double Room, 2 Queen Beds, Garden View

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Single Room, 1 King Bed, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Single Room, 1 King Bed, Garden View

  • 285 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hilton Garden Inn Key West / The Keys Collection

Hotel in New Town
2 restaurants, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking. Housekeeping is available on request.
Hilton Garden Inn Key West / The Keys Collection offers 141 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

This Key West hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Garden Inn Key West / The Keys Collection features an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This hotel offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. A complimentary area shuttle within 0.00 km is available for guests. Onsite parking is available (surcharge), along with a car charging station.

Hilton Garden Inn Key West / The Keys Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Garden Grille - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Salty Lime - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (USD 14.95 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Salty Lime
  • The Garden Grille

Things to do

  • Bicycle rentals
  • Golf
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 28.13 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18 for adults and USD 12 for children
  • Uncovered self parking fee: USD 14.95 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Key West Keys Collection Hotel
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Hilton Garden Inn Key West / The Keys Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 458 out of 1023 reviews
Rating 8 - Good. 219 out of 1023 reviews
Rating 6 - Okay. 156 out of 1023 reviews
Rating 4 - Poor. 89 out of 1023 reviews
Rating 2 - Terrible. 101 out of 1023 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no concierge available to book things to do around Key West. The water was not hot and the satellite kept going in and out on the tv
Stayed 2 nights in Feb 2025

2/10 Terrible

Sandra

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

Room was half way cleaned. Wi-fi went down 1st night. Didn’t have dinner service at restaurant ( which is why I stay at Hilton garden) it lists a restaurant in description. Couldn’t get hold of desk. Tried 3 times this morning. TV didn’t work first nite.
Stayed 2 nights in Feb 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Shane

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time in Key West

This hotel is an older building which has undergone renovation, but still "feels" old. Beds are comfortable, rooms are clean, breakfast was good, but pricey. Noise wasn't a problem until you sit by the pool. The highway noise is somewhat annoying.
Stayed 4 nights in Feb 2025

4/10 Poor

Michelle

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Second time staying here, the first time just a few minor cons compared to others. I was told by expedia that what would need to call hotel directly for handicap accommodations in which i tried for 2 months with no answer or transferred to someone that had too send me to front desk still no answer. I tried again finally spoke to woman that took my name and number and said they'd call me back in which i never recieved. Once arriving i explained and they said they would have a room for me that was close to elevator and handicap parking, this was not so. It was a long walk which is very hard for me and the handicap area was always full in which one vehicle did not even have a handicap pass. We had no hot water for showers and there was a burn mark on my top cover. The bed was comfortable but another request i needed was 2 beds which they could not accommodate at that time. They have a nice pool but most umbrellas were broke and leaning and most lounge chairs very dirty, many clean towels and the water perfect temp. I was told from expedia the extra amount would be approx $84 that was not so. I was charged an extra $132.60 when checking out. I asked when i arrived if i could have an extra hour check out but they said i would be charged (no hotel had ever charged mein the pas) so we left on time. Very different from our first stay there and i don't think we will return. I payed for the breakfast in advance which i didn't get discount for one child. Dont think we will return
Stayed 3 nights in Feb 2025

8/10 Good

Garth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff responsive to needs

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very accommodating and friendly

Wonderful trip,we enjoyed sitting on Balcony listening to the roosters
Stayed 2 nights in Feb 2025

2/10 Terrible

Ronald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor example of a Hilton

Facilities were in disrepair. Elevators had very rancid odors - probably from carpeting that had spills. I had to reach the front desk to ask an important question about our bags and it was impossible due to the way calls are outsourced to another country that screens the calls. Dropped my calls 5 times and was never allowed to talk to someone at the desk directly. There was a lot of banging and construction that started early in the morning. Not a typical Hilton experience.
Stayed 1 night in Feb 2025

6/10 Okay

jose

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Mohamed

Liked: Cleanliness
Housekeeping was good
Stayed 6 nights in Feb 2025

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sonia

Liked: Property conditions & facilities
Amaizing
Stayed 2 nights in Feb 2025

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking options. Wish the property had a bar.
Stayed 1 night in Feb 2025

10/10 Excellent

Sigridur, Reykjavik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property and the staff is very helpful. I would have like the pool bar to be open somewhat longer considering how late you can check in. Will recommend any time
Stayed 1 night in Jan 2025

8/10 Good

Randall

Traveled with partner
Liked: Cleanliness, staff & service
Very noisy, no bar at the Hotel except for the pool bar. Breakfast was about equal to the free breakfast at almost all hotels nowadays, but it was $18. IHOP a mile down the road was much better for less.
Stayed 6 nights in Feb 2025

10/10 Excellent

Manny

Traveled with family
Liked: Cleanliness, staff & service, amenities
Seamed like the common areas needed pressure wash
Stayed 2 nights in Feb 2025

10/10 Excellent

FORD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Charlene

Traveled with partner
Liked: Amenities
kinda pricey for just a short stay
Stayed 1 night in Feb 2025

4/10 Poor

John

Stayed 2 nights in Feb 2025

8/10 Good

Ted

Stayed 2 nights in Feb 2025

10/10 Excellent

Adam

Stayed 3 nights in Feb 2025

8/10 Good

JINLIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A complimentary shuttle between the hotel and old town is a plus.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the sounds of waking up with the roosters!
Stayed 1 night in Feb 2025