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Island City House Hotel

3.0 star property

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Photo gallery for Island City House Hotel

Arch House Garden View Studio w/ Balcony | Hypo-allergenic bedding, individually furnished, iron/ironing board
Outdoor pool, sun loungers
Cigar House Queen Suite w/ Poolside Balcony | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker
Island City House Queen Suite w/ Porch | Terrace/patio
Cigar House King Suite w/ Poolside porch | Living area | TV

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
411 William Street, Key West, FL, 33040
  • Duval Street
    ‪6 min walk‬
  • Mallory Square
    ‪14 min walk‬
  • Ernest Hemingway Home and Museum
    ‪15 min walk‬
  • Key West, FL (EYW-Key West Intl.)
    ‪9 min drive‬

Room options

View all photos for Island City House King

Island City House King | Hypo-allergenic bedding, individually furnished, iron/ironing board

Island City House King

  • 385 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Island City House Queen Suite w/ Porch

Hypo-allergenic bedding, individually furnished, iron/ironing board

Island City House Queen Suite w/ Porch

  • 385 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Island City House 2 Bedroom Suite w/ Porch

Hypo-allergenic bedding, individually furnished, iron/ironing board

Island City House 2 Bedroom Suite w/ Porch

  • 550 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Island City House Queen Suite

Hypo-allergenic bedding, individually furnished, iron/ironing board

Island City House Queen Suite

  • 385 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Cigar House Queen Suite w/ Poolside Balcony

Cigar House Queen Suite w/ Poolside Balcony | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker

Cigar House Queen Suite w/ Poolside Balcony

  • 480 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Arch House Garden View Studio w/ Balcony

Arch House Garden View Studio w/ Balcony | Hypo-allergenic bedding, individually furnished, iron/ironing board

Arch House Garden View Studio w/ Balcony

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Arch House Studio Suite Street

Hypo-allergenic bedding, individually furnished, iron/ironing board

Arch House Studio Suite Street

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cigar House King Suite w/ Poolside porch

Cigar House King Suite w/ Poolside porch | Hypo-allergenic bedding, individually furnished, iron/ironing board

Cigar House King Suite w/ Poolside porch

  • 480 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Arch House 2 Bedroom Suite

Arch House 2 Bedroom Suite | Hypo-allergenic bedding, individually furnished, iron/ironing board

Arch House 2 Bedroom Suite

  • 496 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Island City House Hotel

Hotel in Key West Historic District
Along with an outdoor pool, this hotel has a rooftop terrace and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a library are onsite.
Island City House Hotel offers 24 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Island City House Hotel features an outdoor pool, a rooftop terrace, and a library. Wireless Internet access is complimentary. This Key West hotel also offers tour/ticket assistance, a garden, and concierge services.

Island City House Hotel has designated areas for smoking.

Languages

English, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Onsite parking includes off-street options

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop

More

  • Air conditioning
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests are asked to contact the property at least 24 hours in advance for after hours check-in instructions.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

City House Hotel
City Island Hotel
City Island House
Hotel City House
Hotel Island City
Island City Hotel
Island City House
Island City House Hotel
Island City House Hotel Key West
Island City House Key West
Island City Key West
Island City House Hotel Hotel
Island City House Hotel Key West
Island City House Hotel Hotel Key West

Island City House Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 774 out of 1002 reviews
Rating 8 - Good. 177 out of 1002 reviews
Rating 6 - Okay. 37 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 2 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Adamaris

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Dec 2024

10/10 Excellent

Evsen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable stay. Thank you!
Stayed 6 nights in Dec 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
sland City House Hotel was a fantastic choice for our stay! The location is perfect, within walking distance of everything Key West has to offer. The property is clean, well-maintained, and charming, with a lovely atmosphere. We also enjoyed the fun Christmas lights, which added a festive touch. The staff went above and beyond, helping plan a special surprise that made our trip even more memorable. Highly recommend this hotel for anyone visiting the area!
Stayed 3 nights in Dec 2024

8/10 Good

Zarah Ana Mikaela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay at Island City House Hotel. The rooms are spacious and clean. We had some issues with the AC in our room not really getting much lower than 70 during our stay but it wasn't too much of a concern. We enjoyed their pool area and it was nice to be able to use that despite the check in/check out time. We would definitely go back.
Stayed 3 nights in Dec 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
It was very charming. Staff was nice and room was clean and nicely decorated. The parking is on the street and very limited. Once you park and get into your room there is a ton of walkable places to go. Very fun!
Stayed 1 night in Dec 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around very nice place, and the abundant, tropical landscaping is very well done and adds to the serene, relaxing vibe. Highly recommend.
Stayed 7 nights in Dec 2024

10/10 Excellent

Emily

Stayed 3 nights in Dec 2024

10/10 Excellent

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gardens beautiful, pool area very nice, suite comfortable with nice balcony, Wi Fi didn’t work is only complaint
Stayed 3 nights in Dec 2024

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property. Not extremely clean but okay. Great proximity to area attractions
Stayed 3 nights in Dec 2024

10/10 Excellent

Marybeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet. Beautiful grounds. Very clean.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 2 night stay. Our sink had a small leak, it was fixed in a timely manner and the team was extremely apologetic. Our only feedback for improvement is to not advertise breakfast on the website. When we see breakfast included, we have atleast had muffins, pastries, cereal, etc. When we asked where breakfast was set up, we were told there are 2 granola bars stocked in the kitchen. Other than breakfast, minor issue, it is a lovely property with kind staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip. Great hotel but not for those who have issues with stairs unless they ask for one of the first floor rooms or bungalows. Would stay there again. Wish they served food though.
Stayed 4 nights in Dec 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

DAVID

Stayed 4 nights in Nov 2024

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Old Key
Very nice old looking hotel in Old Key West. Large room fully equipped with kitchenette. The mattress could be better. Very clean and friendly staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Like the memories our family have had over the past 35 years. Miss the breakfast, hot tub, and the vast variety of orchids.
Stayed 3 nights in Nov 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great property all around
Stayed 2 nights in Oct 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place to chill but close to all the craziness!
Stayed 4 nights in Oct 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was excellent from the ideal location to the friendliest staff. We thoroughly enjoyed it!
Stayed 7 nights in Sep 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay.
We had a nice time, though we didn't spend a lot of time at the resort. It's an older hotel being made up of several homes converted to a really nice resort with a pool and beautiful gardens. Our room (2 bedroom) was comfortable, but the bathroom is really small and would have been a challenge with two couples. Would probably be fine for a family of four.
Stayed 4 nights in Oct 2024

8/10 Good

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - staff was great and very responsive.
Stayed 1 night in Oct 2024

10/10 Excellent

Neysa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were incredibly helpful. Easy location for walking.
Stayed 1 night in Oct 2024

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jul 2024

8/10 Good

Nadine

Stayed 1 night in Oct 2024