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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave
Front of property
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
820 White St, Key West, FL, 33040
  • Duval Street
    ‪12 min walk‬
  • Southernmost Point
    ‪3 min drive‬
  • Mallory Square
    ‪4 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138 | Living area | Flat-screen TV

Cottage Suite 138

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

  • Sleeps 2
  • 1 Double Bed

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Exterior

The Gates Hotel Key West Newly Renovated

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (1012)
The price is $188
per night
$268 total
includes taxes & fees
Apr 27 - Apr 28
The Gates Hotel Key West Newly Renovated

About this property

The Palms Hotel

3-star guest house in Old Town Key West
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Continental breakfast is free. Additionally, coffee/tea in a common area, a microwave in a common area, and concierge services are onsite.
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can unwind with a drink at one of the guesthouse's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. This Victorian guesthouse also offers an outdoor pool, barbecue grills, and multilingual staff.
A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Tiki Bar - Onsite bar.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1002 reviews
Rating 8 - Good. 262 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

GRACE, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, we walked everywhere in Old Town. The property is very quirky, with lots of character. The staff were very helpful and friendly. I found the quality of the food at breakfast a bit disappointing.
Stayed 2 nights in Jan 2025

8/10 Good

Riki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find and fantastic service in key west.
First time at the Palms in key west. Overall a very good stay. It is quiet and clean and the beds are comfy. It’s @ 25 minute walk to Duval street (@ $5 Lyft/Uber ride). They also have bikes that you can rent for $18/day. TV in room with streaming services. The best part of this place is the service- my husband wanted to watch a college football game during our stay and unfortunately it was only on ESPN which did not come in on the hotel TV. Ja’ire (sorry for misspelling!) the front desk man went above and beyond in order for us to be able to watch the game - he contacted the owner and they added espn so we could watch the game. It really made the night for my husband and allowed us to watch an amazing game between ND and Penn State. We would definitely recommend this place to anyone staying in key west.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cheryl

Stayed 2 nights in Dec 2024

2/10 Terrible

donna

Stayed 1 night in Jan 2025

6/10 Okay

Claudio

Liked: Cleanliness
Disliked: Room comfort
Hotel.com no cubrio mis expectativas
No cumplio mis expectativas respecto a las fotos publicadas. El desayuno lo servian en la piscina al aire libre. mucho frio. No tenian loby cubierto donde estar. Cuando llegamos al Hotel hubiera cancelado la reserva pero viajamos con mi madre de 86 años y ya no podiamos seguior dando vueltas. No me quejo del personal, me quejo que deberian investigar lo que publican e informar que es un edificio muy antiguo no apto para gente mayor.
Stayed 2 nights in Jan 2025

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were great but my room faced the busy street so heard traffic all night as well as a rooster crowing. Hotel is quite a distance to walk to Duval Street and other attractions. Closest dining was a food truck called Pescado which had excellent fish tacos.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Charming
The Palms is charming and friendly. But be aware that it’s a very old building and has its quirks. We had a very small room and tiny bathroom but it had the essentials. There’s no heat if it’s cold. The breakfast was fine. The location was good for our tourist purposes, in a nice neighborhood. We were glad to have stayed there.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will absolutely stay again. The hotel has a very charming Key West feel without the noise of downtown.
Stayed 2 nights in Dec 2024

10/10 Excellent

mario

Stayed 2 nights in Aug 2024

8/10 Good

mike

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Well taken care of property
Stayed 2 nights in Dec 2024

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute Key West type of property. No elevator but typical of the area. Not a fan of the restroom across the hall.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic place with friendly people. Basic amenities, nothing fancy, which suited us fine.
Stayed 4 nights in Dec 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Misty

Traveled with group
Liked: Cleanliness, staff & service, amenities
Affordable, 20 minute walk to Duval street, clean rooms, fridge, nice beds … small but perfect for a couple, parking is very limited !!
Stayed 4 nights in Dec 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Oliver, Los Angeles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As an Expedia Platinum member, I travel a lot which means that I have experienced and stayed at some particular and challenging hotels globally, but by far, not exaggerating one bit, in a non-entitled way, the WORST experience I’ve ever had was at the Palms Hotel in Key West. The Hispanic staff who barely speak English had an arrogant and condescending tone and were highly unprofessional which triggered/motivated me to post this negative review. Jair or Joaquin (employee gave me multiple fake names), the front desk Hispanic short male is a lawsuit waiting to happen. A person with his horribly poor customer service skills MUST NOT have contact with guests. Diane(a), Hispanic older female, who claims to be the property manager, was just as unpleasant to deal with. They are either untrained or culturally unfit to provide the level of customer service Americans expect in the U.S. These individuals were pompous, presumptuous. Imagine a foreign hotel staff being arrogant towards guests. Laughable. The “Continental” breakfast the property claims they offer is a joke. The pictures of the property/rooms are professionally and heavily edited and photoshopped. The hotel was virtually empty, Expedia extends me late checkouts (noon), but this amateur, incompetent and inefficient foreign staff made such a big deal to honor what their business partner (Expedia) extends to me. They made my stay miserable. I hope the property owners read this review and terminate and/or train these individual
Stayed 1 night in Dec 2024

6/10 Okay

HELEN

Liked: Cleanliness, staff & service
Decorated cute for Christmas!
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Close to the downtown area excellent for walking
Stayed 3 nights in Dec 2024

10/10 Excellent

Zachary

Stayed 2 nights in Nov 2024

4/10 Poor

David

Disliked: Staff & service
Stayed 4 nights in Nov 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The description on Travelocity makes the hotel look a whole lot better than it actually is. Then on check in they have a facility charge, not sure what this was for.. While staying there did not see anyone using the pool, I think it may have been because it did not have the usual clean water "sparkle" normally expected of a clean pool.

10/10 Excellent

Amanda, Fort Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Wish there was a microwave in the room. Very clean. Super nice staff.
Stayed 2 nights in Nov 2024