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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Property grounds
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave
Front of property
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
820 White St, Key West, FL, 33040
  • Duval Street
    ‪12 min walk‬
  • Southernmost Point
    ‪3 min drive‬
  • Mallory Square
    ‪4 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

  • Sleeps 2
  • 1 Double Bed

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About this property

The Palms Hotel

3-star guest house in Old Town Key West
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and concierge services are onsite.
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can unwind with a drink at one of the guesthouse's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Victorian guesthouse also offers an outdoor pool, barbecue grills, and multilingual staff.

A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Tiki Bar - Onsite bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 103 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 3 nights in Jan 2025

8/10 Good

Jolene M

Liked: Cleanliness, staff & service, amenities
Wonderful place. Only negative is the rooms with an A after the number are quite small. You won’t be disappointed If you book one of the other rooms. We will be returning!
Stayed 3 nights in Jan 2025

10/10 Excellent

Becky

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old needed updating for the small room for $400 a night. Stayed for 3 nights and shower never had hot water. Friendly staff and liked the heated pool.
Stayed 3 nights in Jan 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful as it has been during previous trips but there was no hot water this time. Unless you took a shower at some obscure time of the day, it was cold. Other than that it was great.
Stayed 5 nights in Jan 2025

8/10 Good

mark

Stayed 5 nights in Jan 2025

10/10 Excellent

Katherin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Light breakfast. Good location walkable distance to restaurants and shops
Stayed 1 night in Nov 2024

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location with clean updated rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Timothy, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent location, clean, lovely pool, super overall!
Stayed 1 night in Jan 2025

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved proximity to race in key west
Stayed 1 night in Jan 2025

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation close enough to Duval to enjoy the crazy crowds but far enough away to have some peace and quiet. Heated pool and complimentary breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ranyer

Liked: Cleanliness, amenities
Perfect location, Although it does not have enough parking
Stayed 1 night in Dec 2024

6/10 Okay

JAMES

This hotel was too far from the activities on the Duval Street. We were at this hotel during a cold snap, and there was no heat for the room housekeeping never cleaned the coffee pot and gave us fresh coffee. I bled a little on the pillow and it was never changed through the duration the light in the bed area flicked that was very disturbing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

GRACE, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, we walked everywhere in Old Town. The property is very quirky, with lots of character. The staff were very helpful and friendly. I found the quality of the food at breakfast a bit disappointing.
Stayed 2 nights in Jan 2025

8/10 Good

Riki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic find and fantastic service in key west.

First time at the Palms in key west. Overall a very good stay. It is quiet and clean and the beds are comfy. It’s @ 25 minute walk to Duval street (@ $5 Lyft/Uber ride). They also have bikes that you can rent for $18/day. TV in room with streaming services. The best part of this place is the service- my husband wanted to watch a college football game during our stay and unfortunately it was only on ESPN which did not come in on the hotel TV. Ja’ire (sorry for misspelling!) the front desk man went above and beyond in order for us to be able to watch the game - he contacted the owner and they added espn so we could watch the game. It really made the night for my husband and allowed us to watch an amazing game between ND and Penn State. We would definitely recommend this place to anyone staying in key west.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cheryl

Stayed 2 nights in Dec 2024

2/10 Terrible

donna

Stayed 1 night in Jan 2025

6/10 Okay

Claudio

Liked: Cleanliness
Disliked: Room comfort

Hotel.com no cubrio mis expectativas

No cumplio mis expectativas respecto a las fotos publicadas. El desayuno lo servian en la piscina al aire libre. mucho frio. No tenian loby cubierto donde estar. Cuando llegamos al Hotel hubiera cancelado la reserva pero viajamos con mi madre de 86 años y ya no podiamos seguior dando vueltas. No me quejo del personal, me quejo que deberian investigar lo que publican e informar que es un edificio muy antiguo no apto para gente mayor.
Stayed 2 nights in Jan 2025

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were great but my room faced the busy street so heard traffic all night as well as a rooster crowing. Hotel is quite a distance to walk to Duval Street and other attractions. Closest dining was a food truck called Pescado which had excellent fish tacos.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Charming

The Palms is charming and friendly. But be aware that it’s a very old building and has its quirks. We had a very small room and tiny bathroom but it had the essentials. There’s no heat if it’s cold. The breakfast was fine. The location was good for our tourist purposes, in a nice neighborhood. We were glad to have stayed there.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will absolutely stay again. The hotel has a very charming Key West feel without the noise of downtown.
Stayed 2 nights in Dec 2024

10/10 Excellent

mario

Stayed 2 nights in Aug 2024