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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Cottage Suite 138 | Living area | Flat-screen TV
Free daily continental breakfast
Exterior
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
$430
includes taxes & fees
Feb 2 - Feb 3

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪12 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪15 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

8.8 out of 10
Excellent
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(73 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Palms Hotel

3-star guest house in Old Town Key West
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and concierge services are onsite.
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can unwind with a drink at one of the guesthouse's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Victorian guesthouse also offers an outdoor pool, barbecue grills, and multilingual staff.

A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Tiki Bar - Onsite bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 45 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1001 reviews
Rating 8 - Good. 249 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 39 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Joseph

Liked: Amenities
The staff bartender and breakfast
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Room was clean and need. The staff was friendly and courteous. The pool was awesome with its little Tiki bar and happy hour at 3. We will definitely stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, amenities, property conditions & facilities
Room was extremely clean. Staff was very friendly and helpful
Stayed 3 nights in Oct 2025

8/10 Good

Barry, OverLand Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little gem in a residential area
Stayed 1 night in Oct 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for Fantasy Fest. It was close walks to everything we wanted. The Ashe Cottage was perfect! The room was big, the bathrooms were new, and we had our own private deck. !00% recommend. We will be back.
Stayed 4 nights in Oct 2025

10/10 Excellent

Iam

Traveled with partner
Liked: Amenities, property conditions & facilities
The property is quaint and cute. Everything was well kept and clean the staff clean your room virtually as soon as you hang out please clean my room sign on your door. The “continental breakfast “is exactly that it’s just your typical continental breakfast at any hotel. Was hoping for maybe something a little more fresh and maybe something more local but it did the job. It’s walking distance to Duvall and all of the food fun and shops. But it’s far enough away that at night it’s quiet, peaceful, and private. Will definitely stay again had an amazing week!
Stayed 4 nights in Oct 2025

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel. Rooms were nice, bedding was great. Shower in our room was very small. Breakfast was a typical limited continental breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. The room was clean and the hotel was well-maintained. The included breakfast was nice. It was lower-end food, but the selection was good. I would stay here again.
Stayed 3 nights in Oct 2025

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very nicely greeted and dealt easily with the staff - the hotel is eclectic like Key West is - the hallways are open and the rooms irregularly spaced - quirky like the whole island! The area very walkable but for most restaurants you would want to take transportation. My room very comfy and spotless - the place seemed very new - quite AC and a TV with a zillion channels. The breakfast somewhat limited but the coffee super. Would stay agin in a heatbeat.
Stayed 1 night in Oct 2025

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“J” at the front desk is awesome. Kind and accommodating. Room was freshly painted and clean. Bed was comfortable. Great classic Key West architecture.
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Palms Hotel! We will definitely rebook here the next time we travel to Key West!
Stayed 2 nights in Oct 2025

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Farther from Duval St than we expected. About a mile. Walkable... but there ubers is needed!
Stayed 1 night in Oct 2025

10/10 Excellent

Stacy

Stayed 2 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. The place was close and convenient to all the local bars and attractions.
Stayed 1 night in Oct 2025

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place excellent food options .. very close to alligator farms
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. I was only there for 1 day, so i did not need a lot and did not use a lot on property. I should have never looked at the breakfast, it was overly disappointing and soured my entire stay experience. I did have a strange experience, where I the guest was treated as secondary there. As i was trying to quickly checkout in the office, I was motioned with a finger to wait by a lady standing behind the desk, and I had to listen to her train a front desk representative for about a minute before I was given proper attention.Very nice staff, but not proactive. If the staff feels like they need to do something to recover from a mistake, asking the guest if they would like a discount, makes the situation uncomfortable and shows that you really weren't intending to offer a discount or you would have already done it.
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful place to stay in Key West. The staff was so friendly and helpful no matter what we asked. Extremely clean room and quiet. Walkable to shops,dining and such. From a woman's point of view they need shelves in the shower and some more on the walls. We would definitely stay again
Stayed 7 nights in Sep 2025

10/10 Excellent

Janell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palms Hotel is a quaint, adorable, festive, colorfully Keysie, affordable hotel in the middle of Key West making it easily walkable. We really enjoyed the included breakfast and assistance when we accidentally locked ourselves out of the room. Thank you Palms Hotel, we’ll be back!
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, comfortable room and beds, perfect location!
Stayed 4 nights in Sep 2025

8/10 Good

Dennis D.

Liked: Cleanliness, staff & service, property conditions & facilities
Neat old hotel Roseberry private enclosure
Stayed 1 night in Sep 2025

10/10 Excellent

Manuel

Stayed 2 nights in Sep 2025

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, friendly, clean, economical.
Stayed 1 night in Sep 2025

10/10 Excellent

Reena

Stayed 3 nights in May 2025

10/10 Excellent

Genia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Clean rooms Great breakfast
Stayed 2 nights in Sep 2025