2/10 Terrible
Meghna
Feb 23, 2025
Disliked: Staff & service
It was a terrible experience from start to finish. The front desk didn’t greet us on our arrival or even shared a smile. Davanshi at the front desk lacked basic customer service skills and made check-in an extremely slow process. Our request for 2 of our rooms to be on the same floor and have a King bed wasn’t accomodated. We checked in at 5pm which was 3hours after the given time and second room in our booking wasn’t available and it took 30-40 mins for it to be ready. The counters in the bathroom werent clean, the shower area had black & yellow mould in corners. Breakfast spread wasn’t upto par with a 5 star hotel. They accidentally delivered one extra coffee to our room which was offered to us as compensation for their poor service and 20 mins after delivering it to our room someone came to mention that it was delivered in error and would want it to be returned. The lobby on Sunday was full of guests from a party at the venue (no separate entry for guests of an event) and it felt like a fish market. All in all this is an average property which is not even close to being a 3 star. Avoid!
Meghna
Stayed 1 night in Feb 2025