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Khoja Ismail Vacation Packages

Room was clean, provided dental kit and hygiene

loud DJ music was played by the hotel management until late at night, right next my room. I could not sleep. Although I notified the hotel management, they did not do anything.

Was a adorable and beautiful stay in this hotel. Everything was so clean, and stuff was perfect polite and welcoming! We will be back soon!! Thank you

I had a very disappointing experience at the Continental Hotel in Samarkand during checkout. My sister unfortunately lost her room key card, and the receptionist immediately told us we had to pay a $30 fine. I asked him to show me the hotel policy or any written terms stating that a lost card carries a $30 charge. He could not provide anything. When I questioned the charge, his behaviour became increasingly aggressive. I asked to speak to the manager so we could resolve the matter properly, but he refused. He then began shouting at me. I explained that I had a taxi waiting outside and a train to catch, but instead of trying to resolve the issue professionally, he continued to argue. What was particularly concerning was that the amount suddenly changed. The original demand was $30, then it was reduced to $20, and eventually to $15 after I continued refusing to pay a charge that had not been supported by any policy he could show me. I eventually paid the $15 reluctantly because I was under severe time pressure and did not want to miss my train. I paid because of the circumstances, not because I accepted that the charge was justified. The issue is not really the $15. It is the way the situation was handled: an unexplained “fine,” no policy provided, refusal to let me speak with a manager, a repeatedly changing amount, and aggressive behaviour towards a guest who was trying to leave. My advice to future guests is to avoid this place at all cost. It’s run by gangsters.

After an earlier unpleasant interaction with the manager, the hotel arranged my airport transfer by Yandex, but I was taken to the train station instead and nearly missed my flight. The manager refused to provide any record of the ride and later claimed he had simply flagged down a taxi on the street. However, I was with him the whole time, and at no point did he stop a taxi on the street. The driver never requested any payment from me, suggesting the ride had already been paid for via another method. I will let the facts speak for themselves.