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Our stay was ok at best. We arrived at check-in on time. However, we had to wait over an hour to check-in. We were told that our room had been upgraded. But honestly, if that was an upgrade, I would've like to see what our original room looked like. The upgraded room could've been cleaned a little better. Long dark hair in the shower, and it was freezing. To the point of us sleeping in our clothes the first night. The second night, we tried to turn the air off by turning the heat on, and even on 70 it was still freezing. It was blowing even with the fan off. So, we had to call maintenance. It was determined that the cold-water valve was broken. He called Guest Services, and we were offered another "upgrade". We're thinking, if THIS was the upgrade from the other room and it needs repairs? Mm. So we passed. We only had one more night left and didn't want to deal with packing up all our things just to move to another room that might not work for one night. Then around EVERY corner there was someone trying to comp you up into becoming an owner. And the comps were for every resort, except for there. I thought resorts are supposed to feature organized daily programming, sports, or entertainment designed to keep guests busy without leaving the site. They had shows and events they didn't even offer discount tickets to. The best part of my stay was not being in there.

The room was incredible I highly recommend a room with full kitchen saving money for other expenses. All the amenities lazy river, pool, and arcade were family friendly

We ended up staying here unexpectedly for several nights after the A/C went out at our house during the Las Vegas heat, and overall it turned into a really good stay. The staff was consistently friendly and helpful, which made the whole situation a lot easier to deal with. We stayed in a one-bedroom villa and were very happy with it. It was comfortable, had plenty of space, and felt more like a small apartment than a standard hotel room. The amenities were also very nice and gave us a chance to actually enjoy ourselves despite the reason we were there in the first place. What started out as an inconvenient situation ended up being a much more enjoyable stay than we expected. I would definitely consider staying here again, especially for a longer stay where having the extra space and amenities makes a difference.

The Lotte New York Palace is a beautiful hotel, and overall we really enjoyed the property. However, the beds were surprisingly squeaky and uncomfortable. Considering the price and caliber of the hotel, I expected a much higher-quality mattress and a more comfortable night’s sleep. Upgrading the mattresses would make a significant difference in the overall guest experience.

NOS ENCANTÓ EL HOTEL, MUY ATENTOS, SUPER LIMPIO. CELEBRAMOS AQUI NUESTRO HONEYMOON, NOS DEJARON UN DETALLE EN NUESTRA HABITACIÓN X DICHO MOTIVO Y NOS HICIERON SENTIR ESPECIALES , LA PASAMOS ESPECTACULAR. UN SITIO MUY ESPECIAL PARA NOSOTROS. VOLVEMOS PARA CELEBRAR NUESTRO ANIVERSARIO CON USTEDES Y EN NUESTRA CIUDAD FAVORITA, NY..😍

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I love the room. I would definitely stay again. The only thing I would say is the showers are definitely not hot enough for me. I don’t know if I just like it too hot but that’s the only issue I really had.