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Five to Five Hotel

3.0 star property

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Photo gallery for Five to Five Hotel

Bar (on property)
Grand Suite | Private kitchen | Fridge, espresso maker, electric kettle
Lobby sitting area
Twin Room | Premium bedding, memory foam beds, minibar, in-room safe
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Room service
  • Air conditioning

Explore the area

Map
KG 213 Street, Kigali, Kigali International Airport
  • Stade Amahoro
    ‪6 min walk‬
  • BK Arena
    ‪8 min walk‬
  • Kigali Convention Centre
    ‪6 min drive‬
  • Kigali (KGL-Kigali Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Double Room

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Double Room

  • City view
  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, memory foam beds, minibar, in-room safe

Standard Single Room

  • City view
  • 269 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Premium bedding, memory foam beds, minibar, in-room safe

Twin Room

  • City view
  • 302 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite

Grand Suite | Premium bedding, memory foam beds, minibar, in-room safe

Grand Suite

  • City view
  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Premium bedding, memory foam beds, minibar, in-room safe

Standard Double Room

  • City view
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, City View

Standard Triple Room, City View | Premium bedding, memory foam beds, minibar, in-room safe

Standard Triple Room, City View

  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 Large Twin Bed, 1 Twin Bed and 1 Double Bed

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About this property

Five to Five Hotel

3-star hotel in Remera
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
Five to Five Hotel offers 22 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Accommodations offer separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the shared/communal kitchen. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This 3-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 861 square feet (80 square meters) include conference space. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. A roundtrip airport shuttle (available 24 hours) and an area shuttle are complimentary for guests. Complimentary self parking is available on site.

Five to Five Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Five to Five Hotel has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Playground
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 861 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Kitchen/kitchenette fee: USD 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Five Five Hotel Kigali
Five Five Hotel
Five Five Kigali
Five to Five Hotel Hotel
Five to Five Hotel Kigali
Five to Five Hotel Hotel Kigali

Five to Five Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 141 reviews
Rating 8 - Good. 35 out of 141 reviews
Rating 6 - Okay. 11 out of 141 reviews
Rating 4 - Poor. 1 out of 141 reviews
Rating 2 - Terrible. 2 out of 141 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jozef

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service!

The staff are amazing! Everyone goes the extra .mile and thet exceed expectations every time. Our company uses this hotel often and will continue to do so. Value for money and good located.
Stayed 1 night in Mar 2025

10/10 Excellent

Arno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A piece or Heaven in Kigali

Amazing hotel. Staff go above and beyond to meet your needs and are super friendly and courteous. I will return to Five to Five hotel.
Stayed 1 night in Feb 2025

8/10 Good

lehlohonolo

Business traveler
Liked: Cleanliness
I booked the room with a kitchen but was not given one.
Stayed 5 nights in Feb 2025

6/10 Okay

Arun, Dubai

Disliked: Cleanliness
very small room for 100usd a day hotel. getting in to bathroom is a chore. breakfast mediocre. more of a over night stay hotel for people coming late night and moving next day
Stayed 1 night in Dec 2024

6/10 Okay

mark

Stayed 1 night in Oct 2024

10/10 Excellent

ATEM AKONJANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. I've stayed there three times and will again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Seydou, Washington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean and nice room. Ride to/from airport. I recommend this hotel to everyone.
Stayed 1 night in Jul 2024

8/10 Good

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay here

This hotel was rated as a 4 star hotel. Our room was a city view with three beds. The space was quite small and cramped. It was not a luxury hotel. The rooms on the mountain side will have had nice views. I got a good discount with booking on hotels.com. I would stay here again with this discount only, not full price. The restaurant was fine.
Stayed 1 night in Jun 2024

10/10 Excellent

Murphy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Flavien

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Doxiades

Stayed 2 nights in May 2024

8/10 Good

Daniel, Dubai

Stayed 1 night in May 2024

8/10 Good

Doxiades

Liked: Cleanliness, staff & service
Shower and bathroom need updates
Stayed 1 night in May 2024

2/10 Terrible

Mishael

Disliked: Staff & service

Wrong room and refusal of refund after agreement

I booked a room on the 22/05/2024 for my sister and her son. They arrived at 3pm to check in, they were told the room was not ready. later, they were taken to the room but the bed sheets were not done. To make matters worst the room was not the one I saw on hotels.com. I asked the five to five receptionist why this was, she stated that was last room they had but they can issue me a refund if I wanted cancellation and I agreed with her . As per our agreement, I contacted hotels.com to cancel the booking and issue me a refund. And told me that they will do this but fist they have to contact the hotel and after giving them the name of person I made agreement with, I ended my chat with hotels.com. This morning, I had an email from hotels.com which told me that five to five refused to issue me a refund. I will make sure that either Hotels.com or five to five issue me a refund because I recorded all our chat and calls. In addition to this, While waiting for their room to be ready, my sister told me they hotel workers ignored her and her son but while giving refreshers and waters to their white their guests. My sister and her son felt really upset and told me they would never stay in the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Josef

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five to Five Hotel is a great place to stay. The staff is kind and courteous. The rooms are clean and convenient. The dining was spectacular and the patio area was safe, quiet, and and very beautiful. I will stay there on my future visits.
Stayed 7 nights in Mar 2024

2/10 Terrible

Madjula

Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as I arrived, people at the front desk were asleep. The rooms were old and dated. The showers didn’t even have hot water. The hotel is overall terrible and would not return. I only stayed for one night and that was more than enough. Would not recommend
Stayed 1 night in May 2024

10/10 Excellent

William, Delafield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very profesional and helpful. They picked us up from the airport after a very late arrival. They were veryy good at communicating and making sure our needs were met.
Stayed 1 night in Feb 2024

6/10 Okay

Ronald

Business traveler
Liked: Cleanliness, staff & service
Property is convenient to airport and a few eating places. Restaurant is good and free breakfast is nice. Water supply is there but no pressure. The BED is so HARD I am still hurting several days after leaving. Staff was very kind and gracious.
Stayed 3 nights in Apr 2024

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. One would have thought I was the Queen..hot towel in the restaurant before a glass of wine. Every night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jozef

Stayed 2 nights in Mar 2024

10/10 Excellent

Mikhail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT SERVICE

Stayed 1 night in Feb 2024

10/10 Excellent

ROLAND

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always welcoming and very helpful. The breakfast is very good. The rooms are good. Food is available 24/7. It is a great place to stay at having just arrived at the airport. The dining area is good. But the hotel lacks a lounge where you can just sit and relax if you stay more than one night.
Stayed 1 night in Jan 2024