*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a children's pool and an outdoor pool, Kigali Serena Hotel provides a sauna and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.
This 5-star property offers access to a 24-hour business center, meeting rooms, and limo/town car service. This luxury hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.
Kigali Serena Hotel is a smoke-free property.
- Express check-in
- Daily
- Number of outdoor pools - 1
- Elevator
- Fitness facilities
- Number of bars/lounges - 1
- Number of poolside bars - 1
- 24-hour front desk
- Free breakfast
- Business center
- Spa treatment room(s)
- Express check-out
- Meeting rooms
- Tours/ticket assistance
- Free self parking
- Dry cleaning/laundry service
- Steam room
- Free WiFi
- Sauna
- Limo or town car service available
- Babysitting or childcare (surcharge)
- Smoke-free property
- Number of coffee shops/cafes - 1
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Terrace
- Luggage storage
- Free continental breakfast
- Hair salon
- Number of restaurants - 1
- 24-hour business center
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Banquet hall
- Laundry facilities
- Total number of rooms - 148
- Number of floors - 5
- Number of buildings/towers - 4
- Wedding services
- Airport transportation (surcharge)
- Garden
- Multilingual staff
Family Friendly Amenities
- Number of outdoor pools - 1
- Children's pool
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
Room Amenities
Kigali Serena Hotel offers 148 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Kigali hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
- Air conditioning
- Television
- Wheelchair accessible
- Minibar
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Room service (24 hours)
- Desk
- Soundproofed rooms
- Blackout drapes/curtains
- Internet access (surcharge)
- Slippers
- Shower/tub combination
- Satellite TV service
- Free WiFi
- TV size: 42
- TV size measurement: inch
- Connecting/adjoining rooms available
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- No housekeeping
- Number of beds 1
- Electrical adapters/chargers
- Raised toilet seat
- Low-height counters/sink
- Grab bar - near toilet
- Bathroom emergency pull cord
Parking
Free self parking
Internet
Available in all rooms: Free WiFi , Internet access (surcharge)
Available in some public areas: Free WiFi
Food & Drink
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.
24-hour room service is available.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
- Number of treatment rooms 2
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Reflexology
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchairs available on site
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Hotel Policies
Payment types
Fees
Optional extras
- Airport shuttle fee: RWF 35 per person (one-way)
- Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
- Crib (infant bed) fee: RWF 40.0 per day
- Rollaway bed fee: RWF 150.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is 11 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.
UnionPay
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Service animals not allowed
Debit cards
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for RWF 150.0 per night.
- Cribs (infant beds) are available for RWF 40.0 per day.
Pet Policy
- No pets or service animals allowed
We should mention
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Contactless check-in is available.
Hotel Names
- Hotel Kigali
- Hotel Kigali Serena
- Hotel Serena Kigali
- Kigali Hotel
- Kigali Hotel Serena
- Kigali Serena
- Kigali Serena Hotel
- Serena Hotel Kigali
- Serena Kigali
- Serena Kigali Hotel
- Kigali Serena Hotel Hotel
- Kigali Serena Hotel Kigali
- Kigali Serena Hotel Hotel Kigali
Hotel Reviews
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