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Stipp Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Stipp Hotel

Outdoor pool
Poolside bar
Flat-screen TV
Egyptian cotton sheets, premium bedding, down comforters
Breakfast, lunch, dinner served; international cuisine

Reviews

5.4 out of 10

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry

Explore the area

Map
Rue de Masaka, Kigali, 2834
  • Union Trade Center
    3 min drive
  • Mambas Club
    4 min drive
  • Ryi'nyamirambo Market
    5 min drive
  • Kigali (KGL-Kigali Intl.)
    24 min drive

Room options

View all photos for Family Suite

Garden

Family Suite

  • 323 sq ft
  • Lake view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Single Room

Egyptian cotton sheets, premium bedding, down comforters

Single Room

  • 161 sq ft
  • Lake view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Triple Room

  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Double or Twin Room

  • 161 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

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About this property

Stipp Hotel

3-star Kigali hotel with private balconies
This smoke-free hotel features an outdoor pool, a restaurant, and a health club. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Stipp Hotel offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to balconies or patios. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 14 years old are not allowed in the swimming pool or health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Stipp Hotel provides a health club and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, a garden, and concierge services. Onsite self parking is complimentary.

Stipp Hotel is a smoke-free property.

Guests are offered a complimentary continental breakfast.
Terrace Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terrace Restaurant

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 1 floor
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress
  • Sofa bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: RWF 39000

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from June 25 2023 to September 15 2023 (dates subject to change).

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: RWF 39000 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the swimming pool or health club, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Stipp Hotel
Stipp Hotel Kigali
Stipp Kigali
Stipp Hotel Hotel
Stipp Hotel Kigali
Stipp Hotel Hotel Kigali

Stipp Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 0 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 7 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled moldy and we could not stay here.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
wont stay there anymore
I was the only person at the hotel, in general the hotel need to be taken care of, the employee was niece, but they did not have warm water and the window at the room is not working. When I get up one day for breakfast there was no one, the receptionist offered to make my breakfast.
Stayed 6 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The building needs renovations & refurbishment
The breakfast was the same for all 4 mornings - the curtains need to be changed and washed. The hotel did not have a lounging area for guests ...........................
Stayed 4 nights in Oct 2017

4/10 Poor

Dean, Hawaii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worst Hotel in Kigali
I have stayed at 5 different hotels in Kigali and this has to be the worst. 1. They had no record of my reservation through Expedia and instead of working it out through Expedia they made me pay. 2. The hotel staff were not cordial or cooperative. 3.The room smelled of musty moldy smell 4. I had one towel in the bathroom and it looked like it was used to clean the floor. 5. The bathtub had stains from years of use and poor cleaning. 6. The Gym sucked 7. The pool when I arrived looked like it had not been cleaned in weeks Overall very poor hotel.

4/10 Poor

crew, rw

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff, but rooms are old and not so clean....air cond does not work, wifi to weak to use the network...!!

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Nicole, UK

Disliked: Property conditions & facilities
Value for Money
This hotel cost twice what I usually pay in Kigali and offered poorer service and breakfast. I have visited it in the past for meals and it has gone down hill over the last few years. You can do better than this for the same price in Kigali.

8/10 Good

adi, msa

Liked: Cleanliness, staff & service, room comfort
Reasonable and you get what you pay for.

8/10 Good

Rolf, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in nice quiet setting
Hotel staff was nice. Food was good, Room was pleasant and clean. Price was right. I stayed in a room accros the street from the main building but the internet didn't work. Stipp - please fix that! Rooms in the main building had no problem with the wireless internet.

6/10 Okay

paolo, italia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
stipp
trovato occasione a prezzo accettabile, hotel non sarebbe male........andrebbe rimodernato e' rinfrescato' .....Personale gentile, zona tranquilla, se rimodernato sarebbe un discreto Hotel.......

4/10 Poor

Marie, Gèneve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel décevant
Très cher. Chambre pas bien arrangé. Petit déjeuner avec très peu de produit et de mauvaise qualité,même pas un croissant ou du bon pain .Jus de fruit allongé à l 'eau et avec du sucre. Pas assez des draps pour avoir la chambre prête à l'heure du check in. Le menu du restaurant est plein des choses ,mais même pas la moitié est disponible. Les boissons coutent trois fois le prix du supermarché et elles sont souvent chaudes ou congelés. le personnelle est très gentil et il fait de son mieux.Personnelle serviable et sympa à tous moments. Très cher pour la qualité totale du service et du comfort.

4/10 Poor

Stella, Firenze

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Caro e con servizi non corrispondenti al prezzo..
Personale simpatico e disponibile ,molto ,molto gentile. questo dobbiamo sottolinearlo. Colazione pessima: omelette crude, non marmellata ,pane duro,succhi di frutta allungati con acqua e zucchero. Moltissime zanzare e non ci sono zanzariere.Se il personale deve cambiare le lenzuola puo'succedere che il letto resti tutto il giorno disfatto perché non hanno lenzuola a sufficienza.Pochissimi canali TV e tutti in inglese a parte uno in kyniarwanda ed uno pessimo in francese. Se vuoi mangiare al ristorante molte cose presenti nel menu' non ci sono. Bevande ed alcolici molto cari. Il pezzo é alto per un hotel a 3 stelle ( o quattro?) . costa poco meno del Serena Hotel che é un sogno

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Litt slitent
The hotel has a central and pleasant location in Kigali. The rooms are rather dark and some swithces where hard to fint. Room service is fine and efficient, but a bit overpriced. The beds were comfortable. The price found on hotels.com is higher than what is offered on site.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel avec bon prix et personnelle très gentil
Qualité prix OK Petite déjeuner pas terrible: presque rien et qualité mauvaise.pas de pain fraiche,café transparent connexion internet très faible Hotel très propre et personnelle serviable

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Da migliorare
Accoglienza molto gradevole.Quasi tutto lo staff gentile .La colazione é molto "triste" a parte le omelettes non c'é acqua, caffe e the qualità pessima, croissant vecchi. Non pane fresco ,né formaggio.Succo di frutto artificiale( sintetico non fresco ) e di pessimo gusto.Staff disponibile per aiutare e chiamare taxi.Stanze squallide,ma pulitissime.Pochisimmi canali TV in kinyarwanda ed in inglese solamente

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
stipp Hotel Kivuoyo KIGALI
La première fois que j'ai logée à l'hôtel tout a été super. Cette fois ici bien que j'avez demandé une chambre jardin et ils m'avez répondu OUI, j'ai eu une chambre au premier étage avec vue sur la rue = beaucoup de brouille. La chambre été vétuste. J'ai du rappeler plusieurs fois pour avoir de l'eau. La "cattle" me marché pas. Pendant 2 jours pas de savon ni de shampoing. Le petit déjeuner été de mauvaise qualité: pas assez des choses et la qualité de la nourriture très basique.

6/10 Okay

Verified traveler

チェックインに45分掛かりました
　ホテル自体は、飾り気の無い、ごく普通のホテルでした。庭には、カンムリ鶴も居て、いい感じです。 　ただ、チェックインの際に、Hotels.comからの予約が入っていないと言われ、仕方なく自分で国際電話を入れ、東京のデスクに確認をお願いしました。待たされること、45分。やっと部屋に入りました。 　チェックアウトの際には、二人部屋の追加料金を払えと言われ、既にHotels.comに支払済みだからと、再度の確認に15分。 　今回は、Hotels.comさんの対応にがっかりです。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort