8/10 Good
Aba
Business traveler
Jun 7, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aba
Stayed 1 night in Jun 2024
The Retreat
5.0 star property
Choose dates to view prices
Photo gallery for The Retreat
Reviews
7.27.2 out of 10
Good
Popular amenities
- Hot Tub
- Pool
- Bar
- Spa
- Room service
- Breakfast included
Explore the area
No 5, KN 29 Street, Kigali, Nyarugenge
- Union Trade Center7 min walk
- Ntarama Church20 min walk
- Mambas Club6 min drive
- Kigali (KGL-Kigali Intl.)24 min drive
Room options
View all photos for Deluxe Room
Deluxe Room
- 377 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Superior Room
Superior Room
- 700 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Luxury Room
Luxury Room
- 1292 sq ft
- Sleeps 2
- 1 King Bed
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About this property
The Retreat
5-star Kigali hotel with restaurant
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
The Retreat offers 11 accommodations with private pools and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
In addition to a full-service spa, The Retreat features an outdoor pool and a health club. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.
Event facilities measuring 646 square feet (60 square meters) include conference space. This luxury hotel also offers a spa tub, a sauna, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.
The Retreat is a smoke-free property.
A complimentary cooked-to-order breakfast is served each morning between 7 AM and 10 AM.
Fusion Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Heaven Restaurant - This restaurant specializes in international cuisine. Open daily.
Late night fare is available from 24-hour room service.
Languages
English, French
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle on request for a surcharge
- Free self parking on site
- Limited onsite parking
Food and drink
- Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
- A bar/lounge
- A poolside bar
- A restaurant
- Couples/private dining
- Private picnics
Restaurants on site
- Fusion Restaurant
- Heaven Restaurant
Things to do
- Archery
- Art gallery
- Full-service spa
- Health club
- Outdoor pool
- Playground
- Sauna
- Spa tub
Family friendly
- Highchair
- Laundry facilities
- Outdoor pool
- Playground
- Private pool
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
Business services
- 2 meeting rooms
- 646 square feet of conference space
Outdoors
- Garden
- Outdoor furniture
- Pool loungers
- Pool umbrellas
- Terrace
Full-service spa
- 3 treatment rooms
- Aromatherapy
- Body scrubs
- Couples treatment rooms
- Deep-tissue massages
- Facials
- Hot stone massages
- In-room massages
- Manicures/pedicures
- Prenatal massages
- Sauna
- Spa open daily
- Sports massages
- Swedish massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Wheelchair accessible (may have limitations)
More
- 1 building
- 2 floors
- Banquet hall
- Built in 2017
- Mosquito nets
- Smoke-free property
Room amenities
Bedroom
- Blackout drapes
- Egyptian cotton sheets
- Pillowtop mattress
Bathroom
- Bathrobes
- Bidet
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower/bathtub combination
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste (on request)
- Towels provided
Entertainment
- 65-inch LED TV with satellite channels
- Private pool
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
More
- Air conditioning (climate-controlled)
- Ceiling fan
- Connecting rooms available
- Desk
- Electrical adapters
- Individual decor
- Laptop workspace
- Phone
- Safe
- Soundproofed rooms
- Window screens
Policies
Check-in
Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 500.0 per night
Property payment types
Important information
Optional extras
- Airport shuttle fee: USD 45.00 per vehicle (roundtrip)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa
Property is also known as
Retreat Hotel Kigali
Retreat Kigali
The Retreat Hotel
The Retreat Kigali
The Retreat Hotel Kigali
The Retreat Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 2 out of 5 reviews" "
10 - Excellent
2
Rating 8 - Good. 1 out of 5 reviews" "
8 - Good
1
Rating 6 - Okay. 1 out of 5 reviews" "
6 - Okay
1
Rating 4 - Poor. 0 out of 5 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 5 reviews" "
2 - Terrible
1
9.4/10
Cleanliness
8.0/10
Staff & service
8.8/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Excellent
ilan
Feb 17, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
ilan
Stayed 1 night in Feb 2024
10/10 Excellent
Amber, Wethersfield
Jul 23, 2023
Amber
Stayed 2 nights in Jul 2023
6/10 Okay
Verified traveler
Jan 7, 2019
Liked: Cleanliness, property conditions & facilities, room comfort
3 star food, 4 star place at 5 star prices
First off, The Retreat is incredibly overpriced. Border line rip off.
The food is below average and so expensive - not worth it at all. At the prices being charged for accommodation, it should be full board - to pay such exorbitant prices for lunch and dinner is a real cheek.
The actual accommodation was very decent, the pool area is really nice and so is the gym and yoga studio.
Overall it wasn't a bad stay but we would not return purely based on price and quality of food.
Verified traveler
Stayed 2 nights in Dec 2018
2/10 Terrible
Verified traveler
Sep 4, 2018
Verified traveler
Stayed 5 nights in Aug 2018