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Best Western Kilmarnock Hotel

2.5 star property

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Photo gallery for Best Western Kilmarnock Hotel

Exterior
Business center
Lobby
Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | In-room safe, desk, iron/ironing board, cribs/infant beds
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning
$135
includes taxes & fees
Dec 10 - Dec 11

Explore the area

View in a map
599 N Main St, Kilmarnock, VA, 22482
  • Place, Good Luck Cellars
    ‪2 min drive‬
  • Place, Compass Entertainment Complex
    ‪6 min drive‬
  • Place, Historic Christ Church
    ‪7 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, cribs/infant beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Kilmarnock Hotel

Kilmarnock hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a business center, and concierge services. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities and a 24-hour front desk.
Best Western Kilmarnock Hotel offers 68 air-conditioned accommodations with safes and coffee/tea makers. 43-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and hydromassage showerheads, and hair dryers.

This Kilmarnock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Public areas are equipped with complimentary wireless Internet access. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an outdoor pool, concierge services, and laundry facilities. Onsite self parking is complimentary.

Best Western Kilmarnock Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Kilmarnock
Best Western Kilmarnock
Kilmarnock Holiday Inn Express
Holiday Inn Express Kilmarnock Hotel Kilmarnock
Best Western Kilmarnock Inn
Holiday Inn Express Kilmarnock
Kilmarnock Hotel Suites
Kilmarnock Hotel Kilmarnock
Best Western Kilmarnock Hotel Hotel
Best Western Kilmarnock Hotel Kilmarnock
Best Western Kilmarnock Hotel Hotel Kilmarnock

Best Western Kilmarnock Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 264 out of 721 reviews
Rating 8 - Good. 225 out of 721 reviews
Rating 6 - Okay. 102 out of 721 reviews
Rating 4 - Poor. 82 out of 721 reviews
Rating 2 - Terrible. 48 out of 721 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Craig

Traveled with partner
The TV didn’t work, the carpet was filthy, breakfast was not served until 8 o’clock, which is supposed to be at 6 o’clock. The coffee, terrible. The staff would not get off their cell phones to help you. The tub in the shower was very slippery and I would assume a lawsuit will follow soon when someone slips. Their water is very hard. They need a water softener. I could go on, but I will never stay at this hotel ever again.
This is the back of my TV remote, which did not work
This is the front of my TV remote, which did not work even after I asked the staff for corrective action. They were no help.
Stayed 1 night in Sep 2025

4/10 Poor

Marnia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DIRTY AND DISGUSTING

First arriving to the hotel, we were greeted with a toddler at the front desk sitting on the workers lap. We then had to pause our check in so she could take the baby outside for pickup. The elevator was dirty and had not cleaned. Upon entering the room, first glimpse it was okay. After opening the curtains, the window was dirty. Thought it was outside but no luck, it was the inside. Bathroom soap dish had scum from Previous guest. No other rooms available. Thankfully we had Lysol wipes to disinfect areas of the room. Pools were never cleaned and had green stuff floating around although we was told of pool hours so it was in use. The next day, we requested clean towels. The cleaning lady told me all she had in her cart was the ones she used to clean the rooms. I requested fresh wash cloths and towels again. Never received them. At 10 pm upon returning to the hotel there was a sign at the door that said helping another customer. We waited. Finally, the lady that was outside smoking came in and asked could she help me. I asked for more towels. She asked where my old ones were. Told her in the room. Explained to her the request earlier. She went on and on about not having a lot of them. Finally, she goes to the back room and returns with two saying this is all she has. It’s three of us standing there (husband and child with me). Told me she would bring another up to room. This was the ONLY hotel within the town to stay except a motel which was probably better. NEVER AGAIN
Room window, dirt inside
Pool that was in use
Elevator floors
Elevator
Stayed 2 nights in Aug 2025

2/10 Terrible

Robin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The continental breakfast was horrible. Everything was gone by 8:30am and never restocked and it was open till 9:30 am. Had loud noises till midnight in room beside us and in the hall.
Stayed 1 night in Aug 2025

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean rooms
Stayed 1 night in Aug 2025

6/10 Okay

Wendy

Stayed 1 night in Aug 2025

8/10 Good

Pamela

Stayed 1 night in Aug 2025

4/10 Poor

Toni

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were friendly. The beds were lumpy. Two of our llittle bottles of shampoos and lotions were dirty. There were stains on some of the walls and the lamp shade. There were spider webs in the upper corner of the shower. One side of the shower rod was pulled away from the wall. Breakfast was till 9:30. There was nothing left at 9:00. No bread, no pancakes, no eggs or meats. We went to the front desk and asked but was told the chef had stepped out and what was there was it. The pancake mix had been out all week, the mix wasn't delivered. A pan of eggs was made 15 minutes before but they were all gone. She was willing to make more eggs but we declined.
Stayed 1 night in Aug 2025

10/10 Excellent

Doris

Traveled with group
Liked: Staff & service, room comfort

Ok Hotel

It was not so good. There was a toilet plunger outside of my door.
Stayed 2 nights in Aug 2025

10/10 Excellent

Valentino

Traveled with family and small children
Liked: Amenities
Good staff
Stayed 1 night in Aug 2025

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price.
Stayed 1 night in Aug 2025

2/10 Terrible

Ted

Stayed 1 night in Aug 2025

4/10 Poor

Bruce

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was nice but the room had bedbugs my wife and I were bitten really bad
Stayed 1 night in Aug 2025

10/10 Excellent

Bianca

Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff
Stayed 1 night in Aug 2025

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
With the exception of the remote control chewed up but it was operable everything about check in was great !!!
Stayed 1 night in Aug 2025

2/10 Terrible

Jason

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We checked in, went to take a shower, cold water. Switched rooms, took showers, went to turn ac. No ac/heat. Switched back to original room to avoid having to move 3 times. Asked the next morning if I was out of line to ask for a discount. Front desk employee said no, let me call the manager. Denied my request. Almost seemed as though the front desk people were all family and they were keeping an eye on things while some were babysitting kids behind the desk. Very strange snd disappointed in full price stay for rooms without basic amenities.
Stayed 1 night in Aug 2025

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, the staff friendly. Courtesy breakfast was tasty, but ran out of eggs around 9 am, when breakfast was served until 9:30. However, it was the weekend, so perhaps more people.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five stars

It was a wonderful experience
Stayed 1 night in Jul 2025

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No need to worry it was just fine.

The room was extremely clean, but it did smell like old smoke. The air conditioner dripped, so the carpet was wet under the unit, but the bed was super comfy and the bathroom was extra clean. The staff was great and very accommodating. I did not go down for the breakfast so I can’t remark on that. I would stay here again. Quite honestly, though, if you need to stay in Kilmarnock, you have no other choice. I would not be scared of this Best Western. It was fine.
Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfy bed with lots of pillows. Breakfast was not so good. Waffle batter was to thin and would not cook right. Friendly staff.
Stayed 1 night in Jul 2025

4/10 Poor

Darcy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super pleasant. Other than carpet, the room was clean enough. It ends there. Trash cans overflowing everywhere outside and all over the grounds. Pool was cloudy and near outdoor trash overflowing and smelling. Trash and socks stuck in the fence. Our room was at the end of the hallway where at least 20 bags of garbage were piled inside the side exit door. The hallway carpet was just gross. Grabbed anything that was sealed for breakfast but there were eggs and sausage available. I don't know how Best Western puts their name on this place but there really aren't many options in the area. Staying more than the 1 night we had planned would not have been an option!
Stayed 1 night in Jul 2025

2/10 Terrible

Beverly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of major renovations. The fan didn't work in the bathroom of one of the rooms. The tv keep loosing connection. The breakfast qas awful. The waffle mix was too thin and stuck to the only iron working. The eggs were disgusting. I had a large bug in the bath tub. The public rest rooms were filthy and had no paper towels.
Stayed 1 night in Jul 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside needs an upgrade. Signs need to be upgraded. Entry drive needs to be upgraded. Staff were very friendly and helpful. Breakfast was very good (except for the waffle makers)
Stayed 3 nights in Jul 2025

6/10 Okay

Jarmy

Y
Stayed 1 night in Jul 2025