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Terra Nova All Suite Hotel

4.0 star property

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Photo gallery for Terra Nova All Suite Hotel

Bar (on property)
Outdoor pool
Premium Junior Suite | Premium bedding, minibar, in-room safe, desk
Bar (on property)
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Room service
  • Pool

Explore the area

Map
17 Waterloo Road, Kingston, Saint Andrew
  • Devon House
    ‪9 min walk‬
  • Jamaica House
    ‪12 min walk‬
  • Bob Marley Museum
    ‪2 min drive‬
  • Kingston (KIN-Norman Manley Intl.)
    ‪25 min drive‬

Room options

View all photos for Signature Executive Suite

Signature Executive Suite | Premium bedding, minibar, in-room safe, desk

Signature Executive Suite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Premium Junior Suite

Premium Junior Suite | Premium bedding, minibar, in-room safe, desk

Premium Junior Suite

8.8 out of 10
Excellent
(41 reviews)
  • 330 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Signature Luxury Suite

Signature Luxury Suite | Premium bedding, minibar, in-room safe, desk

Signature Luxury Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 871 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Terra Nova All Suite Hotel

4-star resort in Half Way Tree
This smoke-free resort features 3 restaurants, a casino, and an outdoor pool. Buffet breakfast is free. Other amenities include a nightclub, a fitness center, and a bar/lounge. Change of towels is available on request.
Terra Nova All Suite Hotel offers 46 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 46-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Terra Nova All Suite Hotel provides a hot tub and a fitness center. Dining is available at one of the resort's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This Kingston resort also offers a casino, a nightclub, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Terra Nova All Suite Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
The Regency Room - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.
The Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
The Pâtisserie - This delicatessen serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • The Pâtisserie
  • The Regency Room
  • The Terrace

Things to do

  • 160 slot machines
  • 223 gaming tables
  • Casino (6,000 square feet of space)
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Terra Nova All Suite
Terra Nova All Suite Hotel
Terra Nova All Suite Hotel Kingston
Terra Nova All Suite Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Terra Nova All Suite Kingston
Terra Nova All Suite Hotel Resort
Terra Nova All Suite Hotel Kingston
Terra Nova All Suite Hotel Resort Kingston

Terra Nova All Suite Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1007 reviews
Rating 8 - Good. 212 out of 1007 reviews
Rating 6 - Okay. 76 out of 1007 reviews
Rating 4 - Poor. 23 out of 1007 reviews
Rating 2 - Terrible. 25 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with family
Liked: Staff & service
Decent hotèl 3 .
Stayed 1 night in Mar 2025

8/10 Good

Latoya

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Oscae and Kenton was great. Wonderful customer service
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness
The truly Jamaican feel.
Stayed 2 nights in Mar 2025

6/10 Okay

Lisa, Brooklyn

Stayed 1 night in Mar 2025

10/10 Excellent

Charlotte S

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always wonderful to see Devon in the dinning staff and the wonderful outside doorman that greets us when we arrive (so sorry I forgot his name). It’s always like coming home to see family when I see them.
Stayed 4 nights in Mar 2025

8/10 Good

Lettie

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms in a beautiful old colonial building. Lovely grounds. Great breakfast
Stayed 5 nights in Feb 2025

10/10 Excellent

Kingsley

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique
Stayed 2 nights in Mar 2025

2/10 Terrible

Rohan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

I arrived at the hotel a little early before the 3pm check-in time but i explain to the front desk that I Just came to Jamaica to give some blood for someone and I am tired and need some rest she stated that she will try to get me the room by 2:30pm that did not happen I literally feel asleep in a chair because I was tired. Even at 3pm when I went back the room was still not ready. After 3 I finally got the room I went to bed only to be woken by the heat in the room call the front desk they said they would send someone, The person came hower he claimed he had fix the problem it was not fix called back the front desk they stated the AC could not be fix tonight its when I mentioned to checkout the young lady said she would check if another room is available. I waited for her to call back no call I had to call back when I ask for an update she said a room is been prepared for me to move, when she finally called back she stated someone will come move me in 15 minutes waited no one I had come I went to the desk an told them I would move myself be mindful this is someone that is not feeling well. I went to this room they so call got ready I say nothing more let the picture below speak for its self. I met with the Manager on duty had a talk with her all in all I would never return to this hotel they already gotten a 3rd chance not another I dont even want to get started on the dining room staff that pays more attention to the white guest. Sigh
Stayed 1 night in Mar 2025

10/10 Excellent

Brenda-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The food at the restaurant from breakfast, lunch and dinner was amazing. Property well kept. Good value for miney
Stayed 2 nights in Mar 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out was smooth and the staff were accommodating and friendly. The room was different to the pictures and unfortunately the A/C had been leaking as moisture was running down the wall. The titles had also eroded due to the water but were dry. The bed was soft and the pillows heavenly. The room became cold quite quickly, but I dived under covers, so I was very happy. Curtains were stained and needed to be replaced. I didn’t enjoy closing and opening them British plugs in the room, so no need for adaptors. The bathroom was clean and well equipped. I loved the shower, water pressure was perfect and water always hot. Room service was amazing and efficient. The food was great too. Due to the Christmas and new years season, music played consistently till super late. Not so good for those who enjoy sleep. Located close by all the local attractions and very safe to wonder around. All in all a good stay.
Stayed 4 nights in Jan 2025

8/10 Good

Tanya, TYRONE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 4 nights in Feb 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great and convenient place. I really love the room and the historic colonial touches. The staff was very attentive. I would stay here again.
Stayed 4 nights in Feb 2025

6/10 Okay

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
My sister, my cousin snd I stayed in September 2024 for my Birthday. The pool and the hot tub could use some updating. The building is older. They did a good job keeping up the authenticity of the property. The garden/flowers are beautiful. The food was also very good. Richard in Fine Dining was excellent along with the other staff. We had 8 family members/friends joined up for Dinner. 2 cousins for Breakfast. There were two particular staff that walking around watching and telling me that I already ate. Now, really, the hotel offers a breakfast buffet with my stay, then I should be able to try whatever is on the menu. I’m not a person that load my plate. I want to see what I am eating. So, I informed one of the manager (he was one of the two, and the server) that they should post a sign so people will know only one plate allowed. I am thankful they did not do this when I paid for family Dinner. Overall, I made the best of it and will not be visiting Terra Nova again. It was disappointing as this was not my first time there. I should have spent all my days at The Spanish Court.

6/10 Okay

Alerte

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are clean. The breakfast was great. The service for dinner was to slow.
Stayed 3 nights in Feb 2025

8/10 Good

Maureen, North Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is not as good as it was but excellent restaurants are in easy walking distance, so that wasn’t a problem for us.
Stayed 6 nights in Feb 2025

10/10 Excellent

althea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food nice atmosphere. The breakfast is to die for
Stayed 2 nights in Jan 2025

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous and accomodating staff. Pleasant ambiance, great in-house breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea Youlanda, Norwalk

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was spectacular. Very professional and welcome. Room was immaculately kept
Stayed 3 nights in Jan 2025

10/10 Excellent

Dorn

Stayed 1 night in Jan 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from cleaning to kitchen was amazing ...I wish i can pay them so much more for their hospitality !!! Only issue i had was the water in the bathroom i wanted to sit in the tub because of my back but water water was taking forever lol....next time ...Cant wait to go back !!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Frances

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely colonial type building surrounded by lush vegetation and beautiful grounds which separate it from a busy main road that you hardly hear. We checked in at 3am due to flight delays and the staff were competent and ver helpful getting us to our rooms. The breakfast restaurant was open and ver cool. The waiting staff were very good and it was a lovely leisurely experience. My grandson loved the pool. It was a brief but very good experience I would thoroughly recommend this hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Orville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is some trees in the front with some benches, love place to sit in the mornings or evenings. The breakfast buffet was also great. The rooms are spacious and clean. Staff was very pleasant.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for business and leisure.
Stayed 3 nights in Jan 2025