*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.
Business-related amenities at this 4.5-star property consist of a 24-hour business center and 8 meeting rooms. This luxury resort also offers an outdoor pool, spa services, and a terrace. Complimentary secured self parking is available on site.
Ciala Resort Best Hotel in Kisumu Kenya has designated areas for smoking.
- Picnic area
- Daily
- Number of outdoor pools - 1
- Water dispenser
- Lockers available
- 24-hour front desk
- Porter/bellhop
- Secured parking
- Free self parking
- Dry cleaning/laundry service
- Number of meeting rooms - 8
- Free reception
- Terrace
- Luggage storage
- Free buffet breakfast
- Concierge services
- Gift shops or newsstand
- Conference center
- Designated smoking areas
- Total number of rooms - 58
- No accessible shuttle
- Number of accessible parking spaces 15
- Couples/private dining
- Private picnics
- Coffee/tea in common areas
- Front entrance ramp
- Registration desk height (inches) - 39
- Registration desk height (centimeters) - 100
- Number of bars/lounges - 2
- Beach shuttle (surcharge)
- Free breakfast
- Spa treatment room(s)
- Meeting rooms
- Tours/ticket assistance
- Nature reserve
- Free WiFi
- Number of coffee shops/cafes - 1
- Safe-deposit box at front desk
- Spa services on site
- Proposal/romance packages available
- Number of restaurants - 2
- 24-hour business center
- Laundry facilities
- Television in common areas
- Wedding services
- Garden
- Outdoor entertainment area
- Outdoor furniture
Family Friendly Amenities
- Number of outdoor pools - 1
- Free WiFi
- Laundry facilities
- Free cribs/infant beds
Room Amenities
Ciala Resort Best Hotel in Kisumu Kenya offers 58 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets.
- Air conditioning
- Daily housekeeping
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Balcony
- Room service (24 hours)
- Desk
- Turndown service
- Free bottled water
- Premium TV channels
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Shower only
- Satellite TV service
- Free WiFi
- TV size: 55
- TV size measurement: inch
- Rainfall showerhead
- Free cribs/infant beds
- Electric kettle
- Towels provided
- Bedsheets provided
- Smart TV
- Netflix
- Number of beds 3
- Champagne service
- Soap
- Shampoo
- Toilet paper
- Electrical adapters/chargers
- Hulu
- Streaming services
- Laptop-friendly workspace
- Restaurant dining guide
- Wardrobe or closet
- Number of days between towel changes: 2
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Tile flooring in room
- Area rug/s in room
Parking
Free self parking
Internet
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Ciala Resort Best Hotel in Kisumu Kenya has 2 restaurants on site.
24-hour room service is available.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
- Number of treatment rooms 2
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
Recreational amenities at the resort include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Ecotours on site
- Hiking/biking trails on site
- Bicycle rentals on site
- Horse riding/rental on site
- Casino nearby
- Mountain biking on site
Hotel Policies
Payment types
Fees
Optional extras
- Rollaway bed fee: KES 5000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Check-out
Check-out time is 10:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Property follows sanitization practices of COVID-19 Guidelines (CDC)
UnionPay
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation might be required for some facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Food service has been amended for enhanced safety
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Debit cards
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for KES 5000.0 per day.
- Free cribs (infant beds)!
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
Hotel Names
- Ciala In Kisumu Kenya Kisumu
- Ciala Resort Best Hotel in Kisumu Kenya Resort
- Ciala Resort Best Hotel in Kisumu Kenya Kisumu
- Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu
Hotel Reviews
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