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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Exterior
Meeting facility
Exterior
Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Spa
$113
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Kitchener City Hall
    ‪7 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(47 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(97 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star hotel in Downtown Kitchener
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Crowne Plaza Kitchener-Waterloo by IHG features a full-service spa and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 11 meeting rooms. Event facilities measuring 15000 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers spa services, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Kitchener-Waterloo by IHG is a smoke-free property.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Reviews

Crowne Plaza Kitchener-Waterloo by IHG Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 702 out of 1392 reviews
Rating 8 - Good. 377 out of 1392 reviews
Rating 6 - Okay. 182 out of 1392 reviews
Rating 4 - Poor. 53 out of 1392 reviews
Rating 2 - Terrible. 78 out of 1392 reviews

Reviews

6/10 Okay

Amy

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was great and very central. The room walls were pretty thin and I could hear pretty much everything happening in the surrounding rooms. The gym facilities were very outdated and not well maintained. The staff were very nice and polite.
Stayed 5 nights in Aug 2025

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

melody

Stayed 2 nights in Aug 2025

8/10 Good

Jacqui

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and helpful
Stayed 1 night in Aug 2025

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet place for a good relaxing time
Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we didn't get to spend much time here. But it was lovely and cleanand quiet and very inviting.
Stayed 1 night in Aug 2025

8/10 Good

Thomas

Business traveler
Liked: Room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Danette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Celine

Stayed 1 night in Aug 2025

10/10 Excellent

cara, Peterborough

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Plan on staying again. Was there one night with my daughter for a sporting event. Breakfast was included in what I purchased and so worth it! Pool was nice, clean and warm. Room was nice, good location right downtown, would have liked more time to check it out more. Staff was amazing, especially check in.
Stayed 1 night in Aug 2025

8/10 Good

Annette

Traveled with partner
Liked: Amenities
I have a disability so parking garage was not convenient. Hard to get to lobby. No ramps. Only stairs.
Stayed 1 night in Aug 2025

8/10 Good

Netta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Jillian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to stay here & walk to the center of the square for Carrieso easily. Im glad we could eat, shop & find all our amenities in walking distance & was able to keep my car parked safely. Restaurant was great, pool was lovely too.
Stayed 1 night in Aug 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities
Nice and comfy bed the property is a bit dated. Great for short stays.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service
Customer service was terrible!
Stayed 1 night in Aug 2025

4/10 Poor

Tracy

Disliked: Staff & service, amenities
The staff were unfriendly, the parking was a cost and in an unsafe area down the street from the hotel. We got back late from an event and the parking was full. Finding our room was a trek across the hotel. The location for check-in was terrible and took over 45 minutes waiting on a busy street. I’m glad we only stayed for one night as getting luggage to the room was a distance from the off site parking.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Gilles

Traveled with family
Long walk to check in and poorly marked. Needs another table and chair.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Aug 2025

6/10 Okay

Angela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a different caliber Crowne Plaza than I’ve ever experienced. Seems like it might be the oldest hotel in Kitchener. Super basic, very old and run down. Room is super small, didn’t smell good, bathroom was not clean. Parking in a lot across the alley.
Stayed 1 night in Aug 2025

6/10 Okay

Anne

Traveled with partner
Liked: Staff & service
It was nice enough. The breakfast did the job, nothing special. The rooms are showing their age a little. Location was good for walking to dinner.
Stayed 1 night in May 2025

10/10 Excellent

Dakota, Bronson

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very nice hotel & the service was excellent! The only thing that was a little annoying is the ongoing construction in the parking garage. It made for less parking spots and tight areas to drive around. No other complaints! Great stay!
Stayed 4 nights in Jun 2025

10/10 Excellent

Astra

Stayed 1 night in Aug 2025