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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Interior detail
Exterior
Exterior
Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Spa

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪8 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • University of Waterloo
    ‪8 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, desk, blackout drapes

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, desk, blackout drapes

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout drapes

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout drapes

Premium Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(73 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

1 bedroom, premium bedding, desk, blackout drapes

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star hotel in Downtown Kitchener
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Crowne Plaza Kitchener-Waterloo by IHG features a full-service spa and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 11 meeting rooms. Event facilities measuring 15000 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers spa services, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Kitchener-Waterloo by IHG is a smoke-free property.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 596 out of 1212 reviews
Rating 8 - Good. 320 out of 1212 reviews
Rating 6 - Okay. 166 out of 1212 reviews
Rating 4 - Poor. 56 out of 1212 reviews
Rating 2 - Terrible. 74 out of 1212 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities
I was originally attracted to the bowling and arcade entertainment but the arcade is very run down. Many of the machines do not work. I know it is run by a third party, but please don’t advertise something that you don’t have quality control over if it’s going to be a huge disappointment. The restaurant breakfast buffet is reasonably priced with lots of nice options like an omelet station and fresh crepes. The staff was really nice and helpful.
Stayed 2 nights in Apr 2025

4/10 Poor

Omo

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Parking is too far from property. we lost power, couldn't get change of sheets. left a day earlier than originally planned.
Stayed 3 nights in Apr 2025

10/10 Excellent

Julian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Office staff Hera was extremely helpful. Excellent food at the restaurant.
Stayed 2 nights in Apr 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Roch

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Casey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Florian

Stayed 2 nights in Apr 2025

8/10 Good

Johanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with family. Great pool. Amazing breakfast buffet. Friendly staff. Clean rooms. Good location. Older building is showing its age. Bedding smelled strongly of bleach. Poor sound insulation between floors.
Stayed 1 night in Apr 2025

6/10 Okay

Markus

Business traveler
Liked: Cleanliness, staff & service
Does the HVAC work properly? Yes, indeed - kept my room at exactly the temperature I like, and operated almost silently. How's the water? Also excellent - double shower heads make this a winner as well. ALL hotels should be able to tick those four boxes - clean, quiet, HVAC and water - and the Crowne Plaza in Kitchener does those very well. Add the very friendly, professional, and responsive staff to the list - these folks are obviously proud to be here, and go the extra mile to make guests feel welcome and cared for. But - with those necessary comforts out of the way, what else does a hotel need in order to break through the two-star barrier and compete in the VERY competitive mid-range business hotel segment? A complimentary breakfast buffet goes a long way. $20.00 for the buffet at the Crowne Plaza is too much. Free parking on the premises is also a strong draw - but at the Crowne Plaza, you pay $12.00 per day - to park in an unheated garage in which I never saw more than six other vehicles parked. The neighbourhood feels very run-down. I saw more than one business with boarded-up windows, and there is nothing within walking distance to provide any form of entertainment. That's not the hotel's fault - but the Crowne Plaza is tired, and showing its age. My first room stank of cigarette smoke. The second was clean, but a broken light switch and very dim lightbulbs throughout could use a fix. Dented elevator doors don't lend confidence. Time for a renovation.
Stayed 3 nights in Apr 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jeff

Stayed 1 night in Mar 2025

10/10 Excellent

Dvor

Stayed 1 night in Apr 2025

8/10 Good

Michelle

Great overnight stay!
Stayed 1 night in Apr 2025

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult with a 6 ft clearance that would not accomodate a pickup truck.
Stayed 1 night in Apr 2025

4/10 Poor

Wei

Stayed 3 nights in Mar 2025

10/10 Excellent

Rosemary

Liked: Amenities
Good location, clean and comfy!
Stayed 1 night in Mar 2025

2/10 Terrible

Stephanie

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy bed!
Stayed 1 night in Apr 2025

6/10 Okay

Mekidim

Liked: Cleanliness
Disliked: Staff & service
The reception manager was overacting! He needs to learn how to respect all customers
Stayed 4 nights in Mar 2025

6/10 Okay

MICHAEL, MARKHAM

Stayed 2 nights in Mar 2025

10/10 Excellent

Werner

Stayed 2 nights in Mar 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great and very nice. Staff is very friendly!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and clean. The location was central to downtown Kitchener
Stayed 2 nights in Mar 2025