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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Exterior
Exterior
Meeting facility
Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
$129
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(50 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(98 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star hotel in Downtown Kitchener
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Crowne Plaza Kitchener-Waterloo by IHG features a full-service spa and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 11 meeting rooms. Event facilities measuring 15000 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers spa services, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Kitchener-Waterloo by IHG is a smoke-free property.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 727 out of 1438 reviews
Rating 8 - Good. 389 out of 1438 reviews
Rating 6 - Okay. 186 out of 1438 reviews
Rating 4 - Poor. 54 out of 1438 reviews
Rating 2 - Terrible. 82 out of 1438 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crowne Plaza Kitchener

Always love staying at this hotel! Staff and service are exemplary. Rooms clean and comfortable. Breakfast buffet outstanding.
Stayed 1 night in Sep 2025

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was pleasant and all the staff I interacted with were kind and professional
Stayed 1 night in Sep 2025

8/10 Good

Wendy

Stayed 6 nights in Sep 2025

6/10 Okay

Michael

Disliked: Amenities
Just okay
Stayed 2 nights in Sep 2025

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind, helpful and efficient. Even through the pool had to be cleaned we found lots to do. Love having breakfast at the restaurant.
Stayed 1 night in Sep 2025

10/10 Excellent

James, Rochester

Stayed 1 night in Sep 2025

8/10 Good

Kwong

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities relevantly old.
Stayed 3 nights in Sep 2025

8/10 Good

gail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were friendly and helpful. Our room was very clean. The buffet breakfast was surprisingly very good with much selection and again the staff, attentive and helpful. The entrance of the hotel, pulling up with your vehicle is very tight, and not a very good set up. If you have a large vehicle you could have a concern as it’s very tight to get in and out of this half round drive-through. Parking was a breeze for us. This downtown location does have some amenities and you want to be careful in the evening as there are many homeless and street people around. The value for us was an excellent price, and we would definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 1 night in Sep 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Will definately stay there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
secure parking , great restaurant and room service very fast ! amazing fitness center . only way to make it better is if the sauna was open.
Stayed 2 nights in Sep 2025

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Margarets review

Nice stay friendly staff clean rooms. Bathroom a little difficult as nowhere at all to put even one toiletry bag unless on toilet seat. Breakfast choice excellent snd servers excellent. However at 10am most stuff is dried out. Its hard to guage when people come in. Maybe ask whether they want 6 to 7.30 or 8 to 9.30 or later so that no so much wasted and its fresher. Thanks
Stayed 2 nights in Sep 2025

10/10 Excellent

Rohit

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well managed. No water bottles in the room was a bit odd for me, as I still believe that the rooms should have water bottles. We had an issue with the bathroom tub but the management was very fast in taking care of that. Kudos! The breakfast was good but needs introduction of more vegetarian options except for the sweet items. Overall a great stay and will recommend to others as well?
Stayed 1 night in Sep 2025

10/10 Excellent

Lucian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the fact that there’s a lot of homeless people on the street (that is not the hotel’s fault) everything was great.
Stayed 1 night in Sep 2025

6/10 Okay

Penny

Traveled with partner
Liked: Staff & service
No frills, somewhat outdated, but comfortable and decent.
Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness
Stayed 1 night in Sep 2025

2/10 Terrible

Alexa

Disliked: Cleanliness, staff & service, property conditions & facilities
didn’t even get to check in because even tho expedia said 18 for check in they said 21+ and now i have no where to sleep after driving 5 hours to get here. be and 4 other people are now forced to sleep in our car in a sketchy parking lot downtown waterloo. and they are being difficult about giving us a refund. expedia do better
Stayed 1 night in Sep 2025

10/10 Excellent

Tara

Stayed 1 night in Sep 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely. The pool was good.
Stayed 1 night in Sep 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, staff were friendly an helpful
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All right
Stayed 3 nights in Sep 2025

10/10 Excellent

Yuan, Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 4 nights in Aug 2025

10/10 Excellent

Sherice

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was scarey
Stayed 1 night in Sep 2025

2/10 Terrible

Debbie, Toronto

Stayed 1 night in Aug 2025

2/10 Terrible

Debbie, Toronto

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose to have our wedding here based on lobby and ballroom appearance - huge mistake. The majority of the staff are terrible and have no place in hospitality (unfortunate for the few good staff). The entire process was painful and they lied to us 3 weeks before our wedding that we could no longer use the room we had booked for our wedding due to “AC Repairs” and had to move it to a different space - only to see it being used in the morning for a separate event! We had already sent out the invites otherwise I would’ve asked for a refund and backed out in the early stages. I also punctured my toe on something in the carpet (assuming staple but didn’t stay to find out) the night before the wedding and they asked if I wanted a refund and a new room. I said yes to refund and moved to another room that I had already PAID for. Fast forward a few weeks and I follow up on refund - they refuse because they closed the incident report when they “found nothing wrong with the room” and because they asked my fiancée if I was “ok” and he said “yes!” (as in not mortally wounded). This seems like a normal occurrence based on other reviews. This is not hospitality, this is gaslighting. The rooms are outdated and toilets hardly work properly. Parking is also inconvenient. This hotel puts profits ahead of guests’ safety & comfort - stay away.
Stayed 2 nights in Aug 2025