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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Meeting facility
Exterior
Exterior
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Kitchener City Hall
    ‪6 min walk‬
  • Kitchener Market
    ‪7 min walk‬
  • Victoria Park
    ‪7 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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The price is $91
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$107 total
includes taxes & fees
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About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star hotel in Downtown Kitchener
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 7 meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 15005 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers an indoor pool, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Kitchener-Waterloo by IHG is a smoke-free property.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,005 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 503 out of 1072 reviews
Rating 8 - Good. 299 out of 1072 reviews
Rating 6 - Okay. 138 out of 1072 reviews
Rating 4 - Poor. 55 out of 1072 reviews
Rating 2 - Terrible. 77 out of 1072 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jacques

You should really inform guests when you are accepting hockey teams or isolate guests from those floors. Likely would have been better sleeping in my car
Stayed 1 night in Nov 2024

10/10 Excellent

Birgit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Service was outstanding.
Stayed 1 night in Nov 2024

8/10 Good

Hector

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient if need to be In downtown. The parking isn't great. Looks untidy in general with some undergoing works. Most likely you will have to park at the uncovered section and you must go outside and across an alley to get into the hotel.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfectly average. Staff were quite pleasant. Area of town sucks but that’s about it
Stayed 1 night in Nov 2024

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Howie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kris

Traveled with group
Liked: Cleanliness, amenities
Great room comfortable bed. Nice hot water in the shower consistent great day 10 out of 10 would recommend
Stayed 1 night in Nov 2024

4/10 Poor

Gurwinder

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very overpriced for what you get
Stayed 1 night in Nov 2024

8/10 Good

Christopher

Stayed 1 night in Oct 2024

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service, amenities
Pool and gym, friendly staff
Stayed 1 night in Nov 2024

2/10 Terrible

Tara

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
TERRIBLE, TERRIBLE STAY
Terrible, terrible experience. I’ve stayed at plenty of hotels and NEVER had an experience like this. Pros: beautiful hotel Cons: Outweigh the Pros. I went to be there with my 13 year old , who’s been having a rough time lately and we were excited by the amenities. Pool was freezing, skylight in room with pool broken which allowed for cold air to come through along with rain on me while sitting there. The bowling didn’t work well, one of the lanes competely didn’t work. No internet in rooms and when I inquired I was given a number to call an IT technician who couldn’t help. I was on the phone with technician for 45 minutes, which I could have spent better with my son. Was locked out of room where our things were still inside, apparently there was a system problem which occurred to others as well. It was one thing after another with not much concern about such a poor stay. Frankly, I feel like I shouldn’t have to pay.
Stayed 1 night in Nov 2024

10/10 Excellent

Abdulkaiyum

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in middle of downtown. Walkable and public transport connectivity. Lots of near by dinning options.
Stayed 5 nights in Nov 2024

10/10 Excellent

Christy

Stayed 2 nights in Oct 2024

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find. There was a lot of parking available. The staff was very friendly and helpful. Outside around the hotel there was construction but you could hear absolutely nothing inside. Very satisfied with our stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Dean

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk were friendly and helpful. The inability to control the temperature in the room lead to a stuffy and hot night with four people. There was no hot water in the morning for showers which was unpleasant. The fitness room was quite large and well equipped.
Stayed 1 night in Nov 2024

2/10 Terrible

Daryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was good. The cost for a room for the night was well above average for what we got. Small room with a very small bathroom. We are seniors and had a long drive that day 6 hours and they put on a floor with kids hockey teams, which partied half the night, shouting, drinking, fighting in the halls, and banging on doors. Slept very little and the staff did nothing. Will not stay there again. Don't waste your money.
Stayed 1 night in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff was very hospitable.
Stayed 1 night in Nov 2024

8/10 Good

Robert

Business traveler
Liked: Amenities, property conditions & facilities
Parking d
Stayed 1 night in Oct 2024

10/10 Excellent

Rudresh Kumar, SCARBOROUGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in downtown. Good property and customer service
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Great location, pleasant staff.
Stayed 6 nights in Oct 2024

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place and staff great. Could leave our luggage while we were gone. Ended up in Waterloo longer than expected and guests went back to hotel and sat in comfy chairs and staff didnt ask them to leave.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Hotel with the best breakfast ever
Nice hotel with the best breakfast I have found in any hotel. Room accessibility can be a challenge as hotel is spread out like a maze.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sylvia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Walkable to everything
Stayed 1 night in Oct 2024