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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Exterior
Exterior
Meeting facility
Meeting facility
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Kitchener City Hall
    6 min walk
  • Izna Donburi
    1 min walk
  • Kitchener Station
    14 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Room options

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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The price is $72
per night
$85 total
includes taxes & fees
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About this property

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

4-star hotel in Downtown Kitchener
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space.
Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 7 meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 15005 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers an indoor pool, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Kitchener-Waterloo, an IHG Hotel is a smoke-free property.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,005 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener

Crowne Plaza Kitchener-Waterloo, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 466 out of 1016 reviews" "
Rating 8 - Good. 293 out of 1016 reviews" "
Rating 6 - Okay. 132 out of 1016 reviews" "
Rating 4 - Poor. 52 out of 1016 reviews" "
Rating 2 - Terrible. 73 out of 1016 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Trishia

Traveled with family
Disliked: Property conditions & facilities
It was just ok. Waited in line 30 min to check in. Tiny washroom that had no working plug for even a blow dryer. Terribly noisy all weekend with sports teams running around and screaming and slamming doors.
Stayed 2 nights in Sep 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff both at check in and breakfast. An amazing breakfast buffet, worth staying there just for the breakfast. Very clean, had no issues whatsoever
Stayed 1 night in Sep 2024

10/10 Excellent

Gleb

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy hotel with very friendly staff. The room is well-equipped and clean. The area around the hotel is quite busy and noisy since it's located in the downtown.
Stayed 1 night in Sep 2024

8/10 Good

Charlotte

Business traveler
Liked: Cleanliness, staff & service, room comfort
Overall nice
Nice location and amenities. Great breakfast! Comfortable bed.
Stayed 2 nights in Sep 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay. Comfortable bed. Small room & bathroom. Malfunctioning shower
Stayed 1 night in Sep 2024

4/10 Poor

Rock

Traveled with family
Disliked: Property conditions & facilities
Pass
Totally not happy with the room. Old, outdated room and building. All monies spent on the outisde and lobby. Area is shady and a lot of homeless people in the area making feel unsafe.
Stayed 3 nights in Sep 2024

2/10 Terrible

Cyrus

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t let us in
Stayed 1 night in Sep 2024

10/10 Excellent

Orhan K

Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Paula

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The air-con was loud through the night which made it difficult for me to sleep well.
Stayed 1 night in Aug 2024

10/10 Excellent

MARIANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel was extremely disappointing. The room was outdated with no smart TV, and the furniture and bed were old and uncomfortable. The room also had a noticeable smell, and the cleaning products used were not effective. Overall, the experience was not worth the charge.
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! The restaurant had great service and fresh food at the breakfast buffet. The pool and area was clean and the water was nice to swim in. The hotel has lots of little entertainment options with kid sized bowling lanes, minigolf, arcade, and table tennis. My two kids and I enjoyed some of the onsite amenities during our single night stay.
Stayed 1 night in Sep 2024

8/10 Good

Jixia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with public transportation. Cleanness is acceptable.
Stayed 3 nights in Aug 2024

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. The restaurant was excellent. The only hotel I've stayed in a long time with comfortable pillows. The only complaint i would have is the parking is so far away.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ella

Stayed 1 night in Aug 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Kiriam

Stayed 3 nights in Aug 2024

2/10 Terrible

Hironori

Stayed 1 night in Aug 2024

8/10 Good

Emerson

Stayed 1 night in Aug 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza was a very comfortable stay. The only reason why I rated 4 stars overall was that the bed was way too soft for my liking. Thats just a personal preference. That being said,, staff were lovely, rooms were clean and the on-site restaurant had tasty food and excellent service. The only downside of the restaurant is that the portions are huge so one could definitely share to cut down costs, especially children. The breakfast was probably the best breakfast I have ever had at a hotel. So many options, friendly and helpful wait staff. Made to order omlet station is fantastic. The pool is wonderful. I would stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Kyle

Stayed 1 night in Aug 2024