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HB Guest Home 5

3.0 star property

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Photo gallery for HB Guest Home 5

Garden
View from property
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Lobby
Shared fridge, microwave, oven, stovetop

Reviews

3.6 out of 10

Popular amenities

  • Breakfast available
  • Kitchen
  • Gym
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View in a map
200 Holbeach Crescent, Waterloo, ON, N2J 4Y4
  • Place, Wilfrid Laurier University
    ‪19 min walk‬
  • Place, St Jacobs Farmers Market
    ‪5 min drive‬
  • Place, University of Waterloo
    ‪5 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Suite

Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite (1)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Signature Suite (1)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Twin Room, 2 Bedrooms

Economy Twin Room, 2 Bedrooms | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Economy Twin Room, 2 Bedrooms

  • 283 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Futon

View all photos for Signature Suite (2)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Signature Suite (2)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

HB Guest Home 5

3-star Waterloo guest house with free in-room WiFi
A fitness center, a 24-hour business center, and a conference center are available at this smoke-free guesthouse. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and conference space are onsite. Housekeeping is available once per stay.
HB Guest Home 5 offers 5 air-conditioned accommodations with washers/dryers and complimentary bottled water. These individually decorated and furnished accommodations have separate dining areas and include desks. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can make use of the in-room microwaves and rice cookers. Bathrooms include showers with hydromassage showerheads, and hair dryers.

This Waterloo guesthouse provides complimentary wireless Internet access. Televisions come with Netflix. Additionally, rooms include shared/communal kitchens and fans. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the guesthouse include a fitness center.
Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 300 square feet (28 square meters) include a conference center. For a surcharge, an airport shuttle (available on request) is offered to guests. This business-friendly guesthouse also offers a fitness center, multilingual staff, and tour/ticket assistance. Concierge services and a complimentary grocery shopping service can be provided. Onsite self parking is complimentary. Guests can use the health club at a partner property.

HB Guest Home 5 is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 8:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 11:00 PM on request
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee: CAD 10 per person

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Free grocery shopping service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (300 square feet of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Shower

Entertainment

  • Netflix

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Microwave
  • Oven
  • Rice cooker
  • Separate dining area
  • Shared kitchen access
  • Stovetop
  • Toaster oven

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Mobile key entry
  • Washer/dryer

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: CAD 20
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 4 PM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 per person
  • Airport shuttle fee: CAD 50 per person (one-way)
  • Airport shuttle fee per child: CAD 50 (one-way), (from 11 to 17 years old)
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
  • Late check-out fee: CAD 20 (subject to availability)
  • A kitchen/kitchenette is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

HB Guest Home 5 Guesthouse Waterloo
HB Guest Home 5 Guesthouse
HB Guest Home 5 Waterloo
HB Guest Home 5 Waterloo
HB Guest Home 5 Guesthouse
HB Guest Home 5 Guesthouse Waterloo

Reviews

HB Guest Home 5 Reviews

3.6

7.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

2.0/10

Eco-friendliness
Rating 10 - Excellent. 0 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 5 out of 10 reviews

Reviews

4/10 Poor

Amanda

Stayed 1 night in Sep 2022

2/10 Terrible

Majid

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE! The experience could not be worse. There is no motel! I was shown some pictures before I book but it was all just lies. Apparently, there is just some houses around Waterloo and they rent out the dirty empty rooms in those houses. They texted me before I get there and changed the address even though I had reservations. They are just a bunch of thieves in my opinion. They threatened me if I don’t get the room they showed me (dirty and disgusting with nothing in it but a terrible bed), there will be nothing else and even that will be given to someone else. It didn’t have a private bathroom as you can imagine despite what I had reserved! They even charged me more than what I booked ($138.10 for an awful place!). I was so tired from driving all day that I had to sleep somewhere. I can’t even believe this is on Expedia! I trusted Expedia site but maybe I shouldn’t have. If anyone reading this PLEASE DO NOT GO THERE IT IS JUST FRAUDULENT. They asked for either cash or E-transfer! If I had a choice I wouldn’t have stayed there in a million years. Please don’t ruin you trip by staying there. You don’t know what you will face and as I said, there is no motel anyway and it’s just a bunch of rooms in different houses and you have to share bathrooms with different people. This is for Expedia: At least make sure there is such a property and the photos and information they are posting is not fake before putting it on your website.
Stayed 1 night in Jul 2022

4/10 Poor

Qing Mei

Stayed 1 night in Jun 2022

2/10 Terrible

Angela

Business traveler, Traveled with family
Disliked: Staff & service
The owner is rude and did not open the door even though we paid for the stay and arrived before the time limit for checking out
Stayed 2 nights in Jan 2022

4/10 Poor

Bill

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not as advertised. No internet, no TV, shared washroom down the hall. Simply a bare cell of a room
Stayed 1 night in Nov 2021

2/10 Terrible

Ramone

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
As the customer, you need to be aware this is a private residential property, in which the proprietor is renting out rooms in two separate houses. It is not a commercial property and has no business front. I arrived at the address to discover this, finding the property in darkness. After four rings of the doorbell, another guest was kind enough to respond. I had attempted to call ahead but the proprietor had not answered her phone, and voice messaging told me the voicemail message box was full -- not good. After the other guest contacted the proprietor using text messaging, the experience began to improve. The proprietor directed me to a second property, where she presented me with a room that was extremely nice and very clean. The room had an ensuite bathroom and shower, and everything else was great. I think the proprietor is quite honest and eager to provide excellent accommodation. However, she needs to keep her phone manned, keep lights on outside the residences she rents, and make sure customer have the right expectation. Were it not for the other helpful guest, I would have been on my way to something less puzzling than what I experienced. I suggest calling ahead and being ready to occupy a nice room in a residence, or find more conventional accommodation.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The front desk of this guest home was supposed to be open from 4pm to 11pm. It was not. Before my arrival I texted the guest home. I got a text back about 2 hours later. At that time I was already at the door of the home. Nobody was there to open the door even though I got there before 11pm. After waiting two hours outside the guest home I decided to go for something to eat. When I was at the restaurant the front desk person texted me back. She said that in five minutes she was going to open the door for me. I cancelled my order at the restaurant and rushed to the guest home. She did not arrive in five minutes, she actually arrived the next day! Can you believe it? About half hour later another guest arrived; she already have done her check in process so she had already a key of the front door. I asked this guest to allow me to get in. She did it. After this ordeal I could not sleep well. In addition, I never got a key of the house, so every time I needed to go out I had to ask another guest to agree to open the door to let me get in. Have you ever stayed in a hotel without getting a key of the room? That is just bad. Besides that, I got the basement room where all the sounds related to the activity of the main floor are heard. No good. I was waked up very early in the morning.
Stayed 1 night in Sep 2018

8/10 Good

Joanne

Stayed 1 night in Jul 2022