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HB Guest Home

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HB Guest Home

Terrace/patio
Exterior
Dining
Living room
Private kitchen

Reviews

5.8 out of 10

Popular amenities

  • Parking available
    Parking available
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
315 Dear Born Blvd, Waterloo, ON, N2J 4Y9
  • Conestoga Mall
    3 min drive
  • Wilfrid Laurier University
    3 min drive
  • Waterloo Park
    5 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Room options

View all photos for Suite (American)

Suite (American) | Desk, free WiFi

Suite (American)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Warm 1)

Suite (Warm 1) | Desk, free WiFi

Suite (Warm 1)

  • Sleeps 2
  • 1 Queen Bed

Cozy Room ( Bright Basement)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Warm 2)

Suite (Warm 2) | Desk, free WiFi

Suite (Warm 2)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Europe)

Suite (Europe) | Desk, free WiFi

Suite (Europe)

  • Sleeps 2
  • 1 Double Bed

About this property

HB Guest Home

3.5-star Waterloo guest house with free in-room WiFi
Along with a business center, this guesthouse has laundry facilities and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided.
HB Guest Home offers 4 accommodations with air conditioning. This Waterloo guesthouse provides complimentary wireless Internet access. Guests can make use of the shared/communal kitchen.
Public areas are equipped with complimentary wireless Internet access. A business center is on site at this 3.5-star property. For a surcharge, the property provides an area shuttle within 15.00 km and an airport shuttle (available 24 hours). This business-friendly guesthouse also offers a terrace, tour/ticket assistance, and laundry facilities. Complimentary self parking is available on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Free self parking on site
  • Extended parking on site (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 10 for check-in between 11 AM and 1 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per night (for guests under 25 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CAD 50 per person (one-way)
  • Late check-in fee: CAD 10 for check-in between 11 AM and 1 AM
  • Late check-out fee: CAD 10 (subject to availability)
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Children 14 years old and younger are not permitted at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served or permitted at this property

Property is also known as

HB Guest Home House Waterloo
HB Guest Home Waterloo
HB Guest Home
HB Guest Home Two Waterloo, Ontario
HB Guest Home Guesthouse Waterloo
HB Guest Home Guesthouse
HB Guest Home Waterloo
HB Guest Home Guesthouse
HB Guest Home Guesthouse Waterloo

HB Guest Home Reviews

Reviews

5.8
Rating 10 - Excellent. 7 out of 25 reviews" "
Rating 8 - Good. 2 out of 25 reviews" "
Rating 6 - Okay. 5 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 9 out of 25 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jihua

Disliked: Staff & service
I waited for about 2hrs in front of the property without anyone to take care the check-in. I made phone calls and texted, no response
Stayed 1 night in Sep 2022

2/10 Terrible

NGALA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Criminal, fraudulent, and not deserving of anyone's business. Should be put out of business. No one should risk or go through the experience we had!
Stayed 1 night in Sep 2022

6/10 Okay

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff
Stayed 1 night in Nov 2021

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was cancelled 5 min. before we left.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stay had a nice room nice bed nice house all together
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was nice to have the comfort of a home, but we felt like we could not go anywhere but in our room - there was a pathway of carpets with a "welcome" mat at the entrance of each room The room on the picture was encumbered with mattresses and linen for other guests, I suppose... I did not see the TV.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very unfriendly staff. Bad communication due yo heavy accent. The room was not a available. No one there to check in even 20 min. after che k in time. Had to all many times, no call back. Left to find somewhere else to stay and got charged 1/2 price. Thief.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen is very nice. Room is super clean. I will be back if I visit Waterloo next time. Strongly recommend !
Stayed 1 night in Feb 2019

6/10 Okay

Sam, Peterborough

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If you are advertising a living room space it should be available not cluttered with items and rooed off from use. Checking in needs to be smoother as i needed to ho get cash from bank to pay. I assumed i had paid through expedia. Return of ny deposit was a nightmare yoo
Stayed 1 night in Aug 2018

10/10 Excellent

Bill, Waterloo Ont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Hwy 85 and Waterloo University. You will need to drive a little bit to get to the restaurants downtown but it is only an easy 10 minute drive. Farmer’s Market at St Jacobs is only a 10 minute drive to the north
Stayed 1 night in Aug 2018

2/10 Terrible

Christine, Lindsay, ON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing Guest House
This is not a hotel. It is a house. I smelled terrible. The basement has a tenant with same entrance to house as "guests". There is no access to any seating area as the living room had furniture piled up with blankets on the pile with signs that read "off limits" and " do not use" There was a TV in a box in the living room as well but no TV for guest use. The kitchen had piles on the table and countertop that read. " Do not use" . It seemed like the owners were away for a while and just renting out rooms to unsuspecting guests as if it were a "hotel" but you couldn't use any furniture except the bed in the guest room. There were 3 bedrooms upstairs in the house and the guest room was small with a queen sized bed. The bathroom was dirty and was shared with the other rooms so no privacy. The owner had to meet us there as no one lived on the premises for us to pay. She looked at the toilet as she was showing us the room and facilities and flushed it as she said " Oh, it clean... no one use it" Then proceeded to take tissue and wipe off stains under the toilet seat . I could see the black mould in the toilet rim from the hall way.. we did not stay...
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Guest room with en suite in large house.
The bed was large and comfortable but the bathroom was not clean. The sink and shower had not been sprayed and wiped. Thankfully we had brought our own soap for the soaps provided were used. However the towels were clean and new.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place . Good people
Everything were good. Clean and good place to stay.
Stayed 1 night in Apr 2018

10/10 Excellent

Yavuz, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet and cozy..
Helen was a great host. She took care of everything in a good manner. Highly recommended.. Would love to stay again. Y
Stayed 1 night in Mar 2018

2/10 Terrible

College Kid, USA

Disliked: Staff & service, property conditions & facilities
Turned away at the door
Me and my friend are two young female college students and we’ve never been to the area and we’re from the US so practically no cell service. I messaged the owner and told her we’d be arriving a bit later and she said that was fine. The traffic became crazy and we got there about half an hour later than expected. The owner was not there and the person that was told us we weren’t allowed in and barely made an effort to reach out to the owner. He told us just to cancel as we stood freezing on their doorstep. THE PRICE IS CHEAP BUT ITS NOT WORTH IT!!!
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Frustration itself
Pros: -Clean room Cons: -Owner lied about my credit card not working and notified me of it the evening prior to my arrival date -Owner and family were quite loud upstairs from my basement guest room until 11pm during first night of stay -Caught three spiders during first night of stay -Had to purchase my own bar of soap -Bed was not made upon arrival -Washing machine's been on all night during second night of stay, that I needed music from my earbuds to fall asleep -Only one Rewards point was given when I stayed for three nights because there was a discrepancy in amount paid, for I had to pay a surcharge for having paid by a credit card. Currently under investigation to rectify such situation, during which Brian, one of the managers or hotels.com, spoke to me with an angry tone of voice as if I was the culprit for paying a different amount than listed on the booking
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We won't recommend this hotel to anyone, the host is not friendly.
Stayed 3 nights in Sep 2017

10/10 Excellent

Kalpin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy at HB
I enjoy stay at HB. They have very good relationship with customers. I fill like home. This place we meet lot of people.
Stayed 7 nights in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay Here!! go to a hotel! Helen is crazy
The kitchen was dirty. Grease all over stove, no room to prep food on counter , the compost was very stinky, no tea towels or dish clothes. no hand towels, no lights in the living room. A tenant lives there and asked us to move our car from driveway so he could park in garage, so we parked on the street, and got a ticket. When we approached Helen, the land lady, she told us she would pay if we lied to hotel.com and say we cancelled the reservation so she would not have to pay fee and keep our cash. We refused to lie, and she would not pay for ticket

8/10 Good

Nathalie, Timmins Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and value
Picking up our kids at the university and this was close, quiet, clean and owner was friendly and accommodating! I recommend especially if you need a place to get a good night sleep without all the extras!

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Canadalover

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not make booking of this place!
I booked this place for my husband as there was no other places to book. When my husband arrived with two super larger suitcases, he were informed that there was no rooms left and our room was canceled even though I confirmed my booking through Expedia and still got the confirmation number with him. you can imagine such tragic situation my husband had. He flight 15 hours from the other side of earth and but when he was arrived, he has no room nor nowhere else to go as most hotels are fully booked due to weekend. he asked the owner to pay taxi charge as he had to relocate to other hotel.but the owner said she has no responsible on that and told us to talk to Expedia. this is completely unacceptable and this guest house and Expedia completely ruined our first impression of Canada. My recommendation: Do not make booking of this place if you don't want to be in trouble when you visit in Waterloo.
Stayed 2 nights in Aug 2018

4/10 Poor

Mitsu, Kentucky

Disliked: Cleanliness, property conditions & facilities, room comfort
予約したのに部屋が用意されていなく、プライベートルームに宿泊する事になった。 23時近くにチェックインしたのでシャワーも使えず、最悪でした。
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
In Waterloo for 3 days
I arrived very late in the evening, the check-in was fine, as well as the welcome from the owner. There are three bedrooms sharing the same bath, The room and the bath were clean upon the arrival, but they have been never cleaned during my stay. There was only one soap and one shampoo in the bathroom, while the shower gel was diluted with water, thus completely inappropriate. Breakfast was not available before 10.30 am, and thus was not required. Unforeseen surcharge was applied ( 2.65% of the total amount) for payment by credit card.