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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Check-in/check-out kiosk
Indoor pool
Suite, 1 King Bed, Jetted Tub | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding
Point of interest
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St. Jacobs Outlets
    ‪2 min walk‬
  • St Jacobs Farmers Market
    ‪3 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Standard Room, 2 Queen Beds, Accessible Bathtub | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible Bathtub

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Suite, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(6 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(74 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(40 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(14 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.0 out of 10
Wonderful
(20 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Standard Room, 1 King Bed, Accessible Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Parking included
4.5 out of 5, Wonderful, (1007)
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The price is $113 total
includes taxes & fees
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Township of Woolwich hotel walkable to St Jacobs Farmers Market
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1162 reviews
Rating 8 - Good. 336 out of 1162 reviews
Rating 6 - Okay. 135 out of 1162 reviews
Rating 4 - Poor. 48 out of 1162 reviews
Rating 2 - Terrible. 43 out of 1162 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Khristine

Business traveler
Liked: Cleanliness, staff & service
Walking in the hotel through the crowd of smokers - no offence to the smokers, just dont want to inhale the smoke - most of them stayed to the side but others were right at the sliding door
Stayed 2 nights in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Richard

Stayed 1 night in Mar 2025

10/10 Excellent

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in a queen suite was very comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay we had and would recommend. Service was great and rooms were clean.
Stayed 5 nights in Mar 2025

8/10 Good

Shaji

Traveled with family
Liked: Amenities
Nice experience
Stayed 3 nights in Mar 2025

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

nileshkumar

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodations were fine and clean.
Stayed 1 night in Mar 2025

4/10 Poor

Rik

Traveled with family
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value . Centrally located . Friendly staff. Very accommodating, Great stay
Stayed 1 night in Mar 2025

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The pool is cruel !

Hotel is well located. Check in area was dirty as were the elevators. " slush mats" can be cleaned or relplaced on a regular basis during winter months. NO excuse for a crusty dirty mat at the entryway or where I must rest my luggage while checking in. Welcomed with a friendly greeting. Efficient and quick process ...however... it is not professional and I consider it rude to speak to coworker in another language whilst attending to a guest who does not speak or understand that language. Its Canada , our official languages are English and French...especially in customer service ! Room was recently renovated, all good and comfortable. The pool area was awful! The water was murky and the chlorine level was so strong that one guest was holding the door open to try and get some sense of air circulating while.most of us were overwhelmed with the chlorine smell. Burning eyes and throat was nor appreciated. I doubt that anyone tests the water for bacteria or chemical levels. I will.stay elsewhere on my next visit to the area. There are many choices in the same area
Stayed 1 night in Mar 2025

2/10 Terrible

Maya

Stayed 1 night in Mar 2025

10/10 Excellent

Meghan

Stayed 1 night in Mar 2025

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is perfect if you are visiting Kitchener/Waterloo. It was close to the Mennonite farms, so cheap eggs, woot woo! The Hotel was clean, but the entire third floor is under construction and quite noisy starting early in the morning. The staff were unable to compensate due to third party booking. Do not book through a third party, call the hotel directly to book a room. Also, the room photos presented by Expedia are not accurately representing the room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to St. Jacobs 4 or 5 times a year. We like the market, mall and the town. Staff were great and we like to check out some of the restaurants and the Antiques stores as part of our visits. We shall be back.
Stayed 2 nights in Jan 2025

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty

Construction mess in room. Unfinished details like caulking around tub
Stayed 1 night in Mar 2025

10/10 Excellent

Camilo

Stayed 1 night in Mar 2025

8/10 Good

Joanne

room was very noce
Stayed 1 night in Mar 2025

6/10 Okay

Brendan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The parking lot was terrible. I understand there was snow and such, however why was the parking lot not plowed. It limited the parking for guest and was very slippery to walk to the door.
Stayed 1 night in Feb 2025

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, check-in was easy. Breakfast would be better if it had some non dairy options for the coffee and more fruit or oatmeal type options. The eggs were good, and so was the bacon.
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025