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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Check-in/check-out kiosk
Exterior
Indoor pool
Point of interest
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Gym

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St. Jacobs Outlets
    ‪2 min walk‬
  • St. Jacobs Country Playhouse
    ‪3 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds, Accessible Bathtub

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, Multiple Beds

  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible Bathtub

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, (1003)
The price is $149
per night
$182 total
includes taxes & fees
Mar 8 - Mar 9
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Township of Woolwich hotel walkable to St Jacobs Farmers Market
This hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Onsite self parking is complimentary.

Guests are offered a complimentary buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 584 out of 1135 reviews
Rating 8 - Good. 327 out of 1135 reviews
Rating 6 - Okay. 132 out of 1135 reviews
Rating 4 - Poor. 49 out of 1135 reviews
Rating 2 - Terrible. 43 out of 1135 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room.
Stayed 1 night in Sep 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Traveled with partner
Close to farmers market , to highway
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great property to stay at.
Stayed 2 nights in Nov 2024

2/10 Terrible

Hossain

Stayed 1 night in Oct 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Wesley

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Woke both mornings early by renovations happening close to our room. Price we paid was more than confirmation email stated. Hotel was clean and everyone was friendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lexi

Stayed 1 night in Oct 2024

6/10 Okay

Mohammadali

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cozy rooms, nice and quiet. Comfortable bed and very friendly accommodating staff!
Stayed 1 night in Nov 2024

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay overnight, short walk to the market and outlet mall, 5 minute drive to the Village. Breakfast options were limited, but everything was good. Fast pancake maker. We were given an accessible room, large. The carpet in the hallway needs fixing before someone trips on it. Otherwise everything was very satisfactory.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Elizabeth

Stayed 2 nights in Oct 2024

8/10 Good

Debbie

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Ralph

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to St. Jacobs Market. Staff was very friendly and helpful. Hot complimentary breakfast was good. Would stay there again.
Stayed 1 night in Nov 2024

8/10 Good

Allyson

Stayed 1 night in Oct 2024

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Nov 2024

10/10 Excellent

Kimber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Miranda

Stayed 1 night in Oct 2024

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
It was a fine stay but not worth $420 for two nights. The bath tub was gross and someone else’s hair was on the soap holder. There was a part of the ceiling in the shower sagging with a little hole in it. There was a loose tile on the bathroom floor right in front of the toilet. The bathroom door was splattered with something .. and it had ran down from the handle. Super dusty. Just crazy I was expecting a lot better quality for the amount we had to pay. The hallway was so hot like it was a crazy difference from our room. It was also very loud in the hallway with the other guests we could hear them in the room next to us. The elevator and hallway carpet was so old and worn down. I don’t get how they can leave it super outdated and charge outrageous prices. Won’t be going back here.
Stayed 2 nights in Nov 2024

6/10 Okay

Adedigba

Business traveler, Traveled with family
Liked: Staff & service
The hotel was nice, but I think it's due for renovations
Stayed 1 night in Nov 2024