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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Exterior
Point of interest
Indoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
$99
includes taxes & fees
Mar 1 - Mar 2

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(31 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(54 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(6 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(95 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Township of Woolwich hotel with indoor pool
This hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 705 out of 1272 reviews
Rating 8 - Good. 354 out of 1272 reviews
Rating 6 - Okay. 128 out of 1272 reviews
Rating 4 - Poor. 43 out of 1272 reviews
Rating 2 - Terrible. 42 out of 1272 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

shaena

Liked: Cleanliness, amenities, property conditions & facilities
Rooms newly done and beautiful. Great electronics charging stations for newer devices. Very clean. Staff very friendly and efficient.
Stayed 1 night in Oct 2025

8/10 Good

Jan

Stayed 2 nights in Oct 2025

10/10 Excellent

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean and comfortable The breakfast was very good and was stocked with everything you would want from a breakfast Our only issue was the hotel was under construvtion and we had to check into a different hotel and walk through paper covered vloors to get to our room and breakfast
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 1 night in Oct 2025

8/10 Good

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay, I would say the only thing was the pool, we wanted to takes the kids for a swim however there was a hockey team there who over took the whole pool so a bit disappointed with that.
Stayed 2 nights in Oct 2025

8/10 Good

Betty

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wifi connection didn’t work. Renovation involved no elevator we were upgraded to a suite which was nice.
Stayed 1 night in Oct 2025

6/10 Okay

Daryl

Under renovations no one informed me that we would have to carry luggage up stairs at time of reservation Both of us have back issues and would have booked another hotel if we had been made aware of the conditions OR staff could have found us another room or offered to carry luggage The TV remote control was not working properly
Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Oct 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was under construction the proprty was very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

Simple but good breakfast, the room was comfortable, the parking was pretty big, just the lobby is under renovation, so we had to use the next hotel attached to this one to get there, but in general, good experience
Stayed 2 nights in Oct 2025

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Marilyn

Traveled with group
Great service and nice room but hotel is looking older.
Stayed 1 night in Oct 2025

4/10 Poor

Tom, Sault Ste. Marie

Stayed 2 nights in Oct 2025

8/10 Good

MARTA

Stayed 1 night in Oct 2025

10/10 Excellent

Marnie

Liked: Property conditions & facilities, room comfort
Room 312. The wall print beside the bed had something splashed on it, obvious it hadn't been cleaned. I was also able to write clean me in the dust on top of the microwave and the walls near the garbage can in the bathroom could use a wipe. I was in an accessible room with a walk-in shower. While I did not require this room going in I almost did coming out because the shower curtain is way too short and did not contain the water within the shower area which made the bathroom floor extremely slippery as the little towel they give you for the floor was not sufficient. That said, the bed was comfortable, and the room was quite large. No bacon at the breakfast and the sausage seemed like a low quality brand. The selection of muffins, etc was good. Lastly, the hotel lobby is under construction and the banging started not long after 8:00 but in fairness didn't last that long. Just long enough to wake me up.
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven’t had it yet
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Amruta

Stayed 1 night in Oct 2025

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect
Stayed 1 night in Oct 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Taylor

Stayed 1 night in Sep 2025

6/10 Okay

Gord

Disliked: Property conditions & facilities
Construction was on going however it was not disclosed at time of booking
Stayed 1 night in Oct 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place to stay, but only one not satisfied with the curtain is too thin, it is so bright to wake me up early in the morning
Stayed 1 night in Oct 2025

6/10 Okay

Cathy

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was under construction while we were there. We had to check in and out at the hotel attached to ours and then walk to our room through a construction site. The hotel attached to ours provided the breakfast, and although it was very nice, it was very crowded and difficult to find a seat....very disappointing.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025