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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Indoor pool
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Exterior
Exterior
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
$132
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St Jacobs Farmers Market
    ‪3 min walk‬
  • University of Waterloo
    ‪5 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(6 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(92 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(49 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Township of Woolwich hotel walkable to St Jacobs Farmers Market
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from September 8 2025 to September 8 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Reviews

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 661 out of 1223 reviews
Rating 8 - Good. 348 out of 1223 reviews
Rating 6 - Okay. 127 out of 1223 reviews
Rating 4 - Poor. 42 out of 1223 reviews
Rating 2 - Terrible. 45 out of 1223 reviews

Reviews

10/10 Excellent

Shervin

Traveled with family and small children, Business traveler
Liked: Cleanliness
Great food and service
Stayed 2 nights in May 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is very new and very clean. Excellent parking availability and yummy breakfast. It has a great pool! This is a tremendous location if you want to be within a 2 minute walk across the street to St. Jacob's market. There are also restaurants and the Stock Yard Brewing Company and St Jacobs Playhouse Theatre and an Antique Mall all within a short walk. St. Jacob's village is 3-4 minute drive down the road.
Stayed 1 night in Jun 2025

10/10 Excellent

Vijay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice suite, great breakfast and excellent service!!
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff friendly, breakfast great.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea J

Traveled with group
Liked: Cleanliness, property conditions & facilities
So close to the market and close to downtown. Beautiful, clean, friendly and great staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

cecile

Stayed 1 night in Apr 2025

10/10 Excellent

Ted

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Market, awesome quiet area - Peaceful and calm.
Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Allan

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Located within walking distance of the farmers market and a new restaurant
Stayed 1 night in Jun 2025

10/10 Excellent

mostofa

Stayed 3 nights in Jun 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Amenities, property conditions & facilities
The parking in the evening was limited
Stayed 1 night in Jun 2025

8/10 Good

Ricki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Breakfast was very good. Thank you.
Stayed 1 night in Jun 2025

2/10 Terrible

Jade

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They tried to put us in a dirty room, not even touched by house cleaning yet. The next room they gave us was a bit bigger. When we came back from dinner we found a strange man in our room doing maintenance. We complained and asked for a full refund, looking to stay somewhere else that night. Because of the awful experience, but we were told no, and we could only have a 20% discount on a future stay at that same Hotel. To which I am never staying again.
Stayed 1 night in Jun 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were so helpful and friendly!
Stayed 1 night in Jun 2025

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked how friendly the staff was but I wish they had Netflix on the tv
Stayed 1 night in Jun 2025

10/10 Excellent

Arshia

Stayed 1 night in Jun 2025

10/10 Excellent

Abbas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jun 2025

10/10 Excellent

Lilianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Renovated rooms, clean and fresh.
Stayed 1 night in Jun 2025

10/10 Excellent

Rony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Comfortable.
Stayed 3 nights in Apr 2025

6/10 Okay

Shu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Just the vent needs to be cleaned.
Stayed 1 night in Jun 2025

10/10 Excellent

DJ Scott

Stayed 2 nights in Jun 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 2 nights in Jun 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Jun 2025