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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Check-in/check-out kiosk
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Point of interest
Indoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St. Jacobs Outlets
    ‪2 min walk‬
  • St. Jacobs Country Playhouse
    ‪3 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds, Accessible Bathtub

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, Multiple Beds

  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible Bathtub

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Pool
Breakfast included
Pet friendly
Parking included
4.4 out of 5, Excellent, (1004)
The price is $89
per night
$108 total
includes taxes & fees
Feb 5 - Feb 6
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Township of Woolwich hotel with indoor pool
This hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Onsite self parking is complimentary.

Guests are offered a complimentary buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1119 reviews" "
Rating 8 - Good. 325 out of 1119 reviews" "
Rating 6 - Okay. 130 out of 1119 reviews" "
Rating 4 - Poor. 48 out of 1119 reviews" "
Rating 2 - Terrible. 40 out of 1119 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shilrey

Liked: Cleanliness, staff & service, property conditions & facilities
We chose this location as we were wanting to see St.Jacobs market. It was a great location.
Stayed 1 night in Oct 2024

10/10 Excellent

Norma

Traveled with group
Walking distance to Jack’s Family Restaurant & St Jacob’s Playhouse. Close to Farmers’ Market. Loved the free breakfast. Loved my room.
Stayed 1 night in Oct 2024

2/10 Terrible

Celina

Disliked: Cleanliness
Dusty !all. Curtain and window area full of dust and mold .my 4 year old son had dust allergy and has to taken to emergency .Terrible experience house keeping or who ever incharge they are not taking care. Carpets curtain air condition vents all look dusty moldy. Never going to book again !
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Stayed 1 night in Oct 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Joshua

Traveled with family and small children, Traveled with partner
Disliked: Property conditions & facilities
Very average overall hotel that is showing its age. Rust is obvious on towel holders in the bathrooms and finishes, room HVAC system and walls are showing their age. Pool was heated and warm, but fairly shallow. Lots of rust forming on exposed metal bars/objects in the pool area. Wasn't dirty per say, but the place wasn't sparkling either. It was fine for a one night stay in town, can't say this place is winning any awards for cleanliness or nice amenities in my book. Breakfast was free and was OK. By the time we got to eating around 845, most of the offerings with cold and dry. Best to get up earlier I suppose
Stayed 1 night in Oct 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Cornelis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much and the breakfast was very good and I would come again. Thank you
Stayed 1 night in Oct 2024

10/10 Excellent

Joanne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised that the room was much bigger than expected. Very comfortable.
Stayed 2 nights in Oct 2024

6/10 Okay

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It seems contradictory to rate the cleanliness this high when the condition of the furniture and carpets is deplorable - stained, worn, and sagging, but once the shock of its sorry state wore off, it was apparent everything is cleaned well. Its just waaaaay beyond needing a refresh. Staff were terrific and the rooms comfortable. Beds A1. Mention was made of hockey teams ravaging the place - there are even signs in the elevators warning of damage and assiciated fines. It was a disappointmwnt to take my mom here on a getaway only to see the shabbiness of the place. She couldnt help but noice it as well. Do better Holiday Inn Express.
Stayed 1 night in Oct 2024

4/10 Poor

Gary

Traveled with partner
Liked: Staff & service, property conditions & facilities
We were not advised until check in that an additional $200.00 would be charged to my credit card, I had budgeted enough to cover the reservation, why is this not shown on yours or there’s web page. Luckily my friend could cover this, damages fee, refunded on check out. Will not be staying with them again.
Stayed 1 night in Oct 2024

8/10 Good

Annemie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel and its facilities. Free parking and daily continental breakfast are nice perks. Only complaint I had was the toilets being much too low to the floor. OK for children, not so great for mature adults.
Stayed 2 nights in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Norma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the Market and St. Jacobs Theatre. Had dinner at Jacks which was just next door to the hotel and food was very good.
Stayed 1 night in Oct 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2024

8/10 Good

MICHAEL

Traveled with partner
Liked: Cleanliness, property conditions & facilities
property was OK for our 1 night stay, convenienet to the market
Stayed 1 night in Oct 2024

10/10 Excellent

Tari

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. I definitely recommend if you need a place to stay in the area.
Stayed 1 night in Oct 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room with breakfast included. Plenty of free parking.
Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Stayed 1 night in Sep 2024

8/10 Good

Mickey

Stayed 1 night in Sep 2024

10/10 Excellent

jae yoon

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Maxine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Oct 2024

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great location. Nice staff. At check in it is important especially for solo travelers for the desk staff to NOT announce out loud the guest’s room number.
Stayed 1 night in Sep 2024