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Homewood Suites by Hilton Waterloo/St. Jacobs

3.0 star property

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Photo gallery for Homewood Suites by Hilton Waterloo/St. Jacobs

Full-size fridge, microwave, oven, stovetop
37-inch LCD TV with cable channels, TV, MP3 dock
Terrace/patio
37-inch LCD TV with cable channels, TV, MP3 dock
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pool
  • Bar
  • 24/7 front desk
$122
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
45 Benjamin Road, St Jacobs, Township of Woolwich, ON, N0B2N0
  • St. Jacobs Market District Visitor Information Centre
    ‪3 min walk‬
  • St Jacobs Farmers Market
    ‪6 min walk‬
  • University of Waterloo
    ‪4 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(29 reviews)
  • 840 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Full-size fridge, microwave, oven, stovetop

Suite, 2 Bedrooms, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1050 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

37-inch LCD TV with cable channels, TV, MP3 dock

Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 740 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 740 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Accessible (Hearing)

8.0 out of 10
Very good
(7 reviews)
  • 840 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

37-inch LCD TV with cable channels, TV, MP3 dock

Studio Suite, 1 King Bed

9.4 out of 10
Exceptional
(62 reviews)
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

8.6 out of 10
Excellent
(14 reviews)
  • 740 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

37-inch LCD TV with cable channels, TV, MP3 dock

Studio, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 740 sq ft
  • Sleeps 3
  • 1 King Bed

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Hampton Inn & Suites by Hilton Waterloo St. Jacobs

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 1,052 reviews
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About this property

Homewood Suites by Hilton Waterloo/St. Jacobs

3-star Township of Woolwich hotel walkable to St Jacobs Farmers Market
This smoke-free hotel features an indoor pool, a fitness center, and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a business center, and conference space.
Homewood Suites by Hilton Waterloo/St. Jacobs offers 97 accommodations with MP3 docking stations and safes. Accommodations are furnished with double sofa beds. 37-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Homewood Suites by Hilton Waterloo/St. Jacobs features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

Homewood Suites by Hilton Waterloo/St. Jacobs is a smoke-free property.

Guests are offered a complimentary full breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 10); free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast
  • A bar/lounge
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive key retrieval information

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of CAD 84 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: CAD 10 (rates may vary)
  • Pet fee: CAD 84 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Homewood St Jacobs
Homewood St Jacobs Hotel
Homewood St Jacobs Hotel Waterloo
Homewood Suites Hilton Waterloo/St. Jacobs Township of Woolwich
Homewood Suites Hilton Waterloo/St. Jacobs Hotel Waterloo
wood Suites Hilton WaterlooSt
Homewood Suites Hilton Waterloo/St. Jacobs Waterloo
Homewood Suites By Hilton Waterloo/St. Jacobs, Ontario, Canada
Homewood Suites by Hilton Waterloo/St. Jacobs Hotel

Homewood Suites by Hilton Waterloo/St. Jacobs Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1026 reviews
Rating 8 - Good. 260 out of 1026 reviews
Rating 6 - Okay. 70 out of 1026 reviews
Rating 4 - Poor. 25 out of 1026 reviews
Rating 2 - Terrible. 20 out of 1026 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect, lots of space and we enjoyed the separate living space.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lloyd

Traveled with family
Liked: Property conditions & facilities, room comfort
We really enjoyed the room. One of the twoEV chargers were not operating. Location is great near the craft brewery and St. Jacobs Market.
Stayed 2 nights in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really liked the hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The stay was excellent except the house keeping. They didn't vacuum really well before we got our room as I found chocolate chips on the carpet and they certainly didn't vacuum while we had the room. The hotel doesn't replenish coffee or coffee cups daily either which we didn't like. Otherwise good experience.
Stayed 4 nights in May 2025

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, nice people working and great access to parking
Stayed 1 night in May 2025

10/10 Excellent

Elissa

Liked: Cleanliness, staff & service, property conditions & facilities
In town for a wedding and not expecting much. We were thrilled with the cleanliness of the property, the spaciousness of the room and bathroom (which itself was the size of my bedroom at home;), and breakfast. Perfect stay. Thank you!
Stayed 1 night in May 2025

10/10 Excellent

Kirill

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was awesome
Stayed 1 night in May 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Only 2 restaurants close by. Get reservations.
Stayed 1 night in May 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable but with one big problem

We have been staying at this specific location for years, and for the most part have a great experience. This time though, there was a fire alarm between 1-2am. It took a long time for everything to be inspected and reset, and then when we were finally allowed to return to our room, the alarm went off AGAIN! It was an extremely unpleasant experience. Thankfully, we weren't required to evacuate a second time. We would REALLY appreciate if the hotel management would do everything in their power to ensure this doesn't happen again, and it would have been nice to have received at least an acknowledgment or apology gesture from the hotel. All the staff acted like nothing happened, and that left a bad impression.
Stayed 4 nights in May 2025

6/10 Okay

Katrina

Liked: Cleanliness, staff & service
due to mechanical issues the fire alarm went off at 1am and once the fire dept showed up and turned it off once we finally started to dose off it went off again shortly after for a short time. since we were there due to dance competition and kids finished late and had to be up by 6am this caused parents and kids exhausted for the next full day full of prep, dancing and long drive home.
Stayed 1 night in May 2025

10/10 Excellent

Harmandeep

Stayed 1 night in May 2025

8/10 Good

Maad

Stayed 1 night in May 2025

6/10 Okay

Karan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really had a bad night , as the fire alarm ruined the whole night . The alarm went ON & did not go down until the fire truck arrived & there was no fire it was a technical issue. Otherwise the hotel is top notch .
Stayed 1 night in May 2025

10/10 Excellent

PAUL, Montreal North

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, only issues are change of bedding doesn’t seem to have been done since previous room guests for the sheets were dirty with traces of pubic hair etc. we slept on the mattress pad and removed the pillow cases and put towels on pillow cases. We understand the concern about the environment etc but with cases of measles and other diseases around, is it really worth not washing the bedding from 1 guest to another? We stayed in London, England last December 2024 and they change the bedding every 3 days while we were there for 12 days and yes, the bedding was very clean when we arrived. As for breakfast, I’ll save from paying for breakfast at hotel and prefer other outside restaurants, the whipped butter in the jar was not even nice to look at so please bring back the little butter and jam packets.
Stayed 2 nights in May 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was excellent and friendly. Hotel was clean and very well kept. Area was quiet, close to the market, some restaurants, and parking was ample.
Stayed 1 night in May 2025

8/10 Good

Sandee

Stayed 1 night in May 2025

8/10 Good

Louise

Traveled with family
Liked: Staff & service, property conditions & facilities
Dishes were very dirty in the cupboard. Beds bery hard.
Stayed 1 night in May 2025

6/10 Okay

Veronica

Traveled with family
Disliked: Amenities
a little off, a few things did not work too well.
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Leo

Liked: Staff & service, property conditions & facilities, room comfort

For the Money, Not Very Good

It was generally good in that the spacious room was very comfortable and mostly clean. I did notice some soiling on the couch and on the carpet. The part that was most unsettling was the obvious whiskers in the bathroom sink. That indicated a very poor cleaning job at one the most important areas.
Stayed 1 night in May 2025

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue that was kind of ridiculous was that the TV could not be viewed from the sofa or the bed . No place to sit in the suite from where you could sit and watch TV. Not water had to run 6 - 7 minutes before you got warm water . The place was beautiful and deserved a 10 if the above small issues were taken care of .
Stayed 1 night in May 2025

2/10 Terrible

Aggie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely horrendous! I booked the hotel well in advance and we had a family emergency so we couldn’t go but, they wouldn’t allow me to cancel or change the date so, we lost over $1000!!!!! Will never stay at Homewood Suites. I’ve always been a loyal Marriott customer but, thought I’d give this hotel a try but, what a mistake that was! NEVER AGAIN!!!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
When we asked for towels ...eyes rolled
Stayed 2 nights in Apr 2025