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Inn of Waterloo and Conference Centre

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Inn of Waterloo and Conference Centre

Courtyard
Lobby
Indoor pool, sun loungers
Individually decorated, laptop workspace, blackout drapes
Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area | Individually decorated, laptop workspace, blackout drapes

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Parking included
  • Hot Tub
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym

Explore the area

Map
475 King St N, Waterloo, ON, N2J 2Z5
  • Conestoga Mall
    10 min walk
  • University of Waterloo
    20 min walk
  • Wilfrid Laurier University
    3 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Room options

View all photos for Courtyard View, 1 Queen Bed

Individually decorated, laptop workspace, blackout drapes

Courtyard View, 1 Queen Bed

  • 252 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area

Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area | Individually decorated, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area

  • 500 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for City View, 2 Queen Beds

Individually decorated, laptop workspace, blackout drapes

City View, 2 Queen Beds

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Courtyard View, 2 Queen Beds

Individually decorated, laptop workspace, blackout drapes

Courtyard View, 2 Queen Beds

  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

Individually decorated, laptop workspace, blackout drapes

Traditional Room, 1 King Bed, City View

  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View, 2 Queen Beds

Individually decorated, laptop workspace, blackout drapes

Courtyard View, 2 Queen Beds

  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View, Ground Floor

Individually decorated, laptop workspace, blackout drapes

Traditional Room, 1 King Bed, City View, Ground Floor

  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View, 1 King Bed

Individually decorated, laptop workspace, blackout drapes

Courtyard View, 1 King Bed

  • 209 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View, 1 King Bed

Individually decorated, laptop workspace, blackout drapes

Courtyard View, 1 King Bed

  • 209 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for City View, 2 Queen Beds

Individually decorated, laptop workspace, blackout drapes

City View, 2 Queen Beds

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Courtyard View, 1 Queen Bed

Individually decorated, laptop workspace, blackout drapes

Courtyard View, 1 Queen Bed

  • 252 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very Good, (1112)
The price is $214
per night
$251 total
includes taxes & fees
Dec 7 - Dec 8
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

About this property

Inn of Waterloo and Conference Centre

3.5-star Waterloo hotel close to University of Waterloo
This smoke-free hotel features an indoor pool, a fitness center, and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a spa tub are onsite.
Inn of Waterloo and Conference Centre offers 79 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually decorated. Guests can make use of the in-room refrigerators and microwaves.

This Waterloo hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

In addition to an indoor pool, Inn of Waterloo and Conference Centre provides a spa tub and a fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. This Waterloo hotel also offers a vending machine, ski storage, and a garden. Complimentary self parking is available on site.

Inn of Waterloo and Conference Centre is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Ski storage
  • Spa tub

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Inn Waterloo
Of Waterloo Conference Centre
Inn of Waterloo and Conference Centre Hotel
Inn of Waterloo and Conference Centre Waterloo
Inn of Waterloo and Conference Centre Hotel Waterloo

Inn of Waterloo and Conference Centre Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 329 out of 1000 reviews" "
Rating 8 - Good. 340 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Renem

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean and comfortable hotel
Very nice spot to stay and would recommend.
Stayed 2 nights in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rylie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Nancy

Liked: Staff & service, property conditions & facilities
Great location with easy access to nearby restaurants and activities.
Stayed 1 night in Dec 2023

2/10 Terrible

Hubert

Stayed 5 nights in Nov 2023

4/10 Poor

Scott

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Would not recommend. Dishonest staff
I’ve left many good reviews here. Unfortunately I will not anymore. The last “week stay” I had, I forgot something important in my room. When I realized, I contacted them immediately. The room hadn’t been cleaned yet. They assured me that it would be at the desk for pick up the following day. Unfortunately it was never handed in by the cleaners/staff. A week later, I quit trying. Frustrating to think that I spent over $2300 to stay here for 3 weeks, and they would still keep my $80 item. I would not recommend
Stayed 3 nights in Nov 2023

6/10 Okay

Kirk

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Location was great. Did not like: 1. The Deadbolt was not working properly in our Room #138 2. Large deep gauge/scratch on the wall by our Bistro Table 3. Loud Customwrs in our Room next Door til after 2am. Brought it to the Attention at Checkout to the girl At Front Desk and Housekeeping Manager and the Manager offered no compensation and said the Hotel is Closing.. No excuse..
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very old and VERY dirty!!!! We were moved to 3 different rooms including a room upgrade before deciding there was no way we were sleeping there! Each room was equally FILTHY! Outside there was random pillows, inside smoke butts on the ground and the hot tub was currently out of order. Would not recommend this place to anyone.
Stayed 1 night in Nov 2023

4/10 Poor

Karen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front entrance was dirty and not cleaned. Bathroom is old and the smallest bathroom I’v seen. Breakfast is kinda of a joke. Muffins in plastic and nutri bars was just about it.
Stayed 1 night in Nov 2023

6/10 Okay

Margaret

Traveled with family
Liked: Staff & service
The property is tired. The biggest problem with the property is there was no proper lighting anywhere. That goes for the room the reception, the breakfast room, etc. I informed them of my feelings before I left. The staff, however, or above and beyond their level of efficiency. I forgot a couple of things at the hotel and phone. On my way home. They listen to what I had forgotten they found it and they sent it out per Purolator immediately that day. I received it three days. I was very very appreciate it.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Nice staff. Hotel is older- bathrooms need a revamp.
Stayed 1 night in Nov 2023

10/10 Excellent

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. The room is cozy and clean. Comfortable bed. Good shower. The pool was nice and warm. I think it was good for the short stay we choose.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
A fair stay.
Stayed 1 night in Nov 2023

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff wasn’t too helpful but it was convenient, clean and their breakfast even if they have them as to go options was ok (coffee/ yogurt/pastries/granola bars)
Stayed 1 night in Nov 2023

4/10 Poor

Harold

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hot tub not working,extra towels not available Breakfast selection very poor
Stayed 1 night in Nov 2023

10/10 Excellent

URSI

Liked: Cleanliness, staff & service, property conditions & facilities
l check in was smooth, rooms were comfortable, breakfast was so-so.
Stayed 1 night in Nov 2023

8/10 Good

Paige

Stayed 1 night in Nov 2023

8/10 Good

Chynna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, but could be updated
It's okay place to stay, but I think the pictures online hype it up a little too much. The lobby and pool areas are very stylish (although the hot tub was out of order when we stayed), but the rooms themselves are extremely dated. I think the TV in the room was as old as me! One of the things I really enjoyed about my stay here is that you could leave a list outside your door of things you needed for your room (coffee stuff, towels, etc.) instead of housekeeping coming in every day. Definitely could use a facelift, but for the price it was fine for a few nights.
Stayed 3 nights in Oct 2023

2/10 Terrible

Chen

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Worst I’ve ever seen. Dirty, lack of stuff, noisy to the AC.
Stayed 1 night in Nov 2023

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a perfect location for our stay in Waterloo. Easy access to main highways, shopping mall close and several dining options in short drive. Staff very friendly and room was comfortable. Had it been warmer weather, I would have really enjoyed sitting outside on patio set up with table and chairs that was outside our room.
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Traveled with partner
Beds were uncomfortable, mattress was too soft. Other guests that Friday night were loud with young teenagers running up and down the hall. That means poor security.
Stayed 1 night in Nov 2023

6/10 Okay

Kaeta

Traveled with group
Liked: Staff & service
The initial room we were provided was not clean nor was it really updated; room appeared in disarray. They provided another room which was MUCH better. Was clean, updated shower and bathroom. I do hope they address the rooms that need it. Overall staff were great to deal with.
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The rooms were basic but clean. The hotel was quiet the evening we were there. The breakfast was basic but I liked that it was “grab and go” style. Would stay again!
Stayed 1 night in Nov 2023

8/10 Good

Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023