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Holiday Inn Express and Suites Kitchener Southeast by IHG

2.5 star property

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Photo gallery for Holiday Inn Express and Suites Kitchener Southeast by IHG

Property amenity
Free daily buffet breakfast
Lobby
1 bedroom, premium bedding, in-room safe, desk
Hallway

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
$123
includes taxes & fees
Aug 10 - Aug 11

Explore the area

View in a map
4355 King Street E, Kitchener, ON, N2P 2E9
  • Chicopee Ski and Summer Resort
    ‪4 min drive‬
  • Kitchener Memorial Auditorium Complex
    ‪8 min drive‬
  • Bingemans
    ‪12 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility, Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed with Sofa bed (Living Area)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Living Area)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Shower, hair dryer, towels

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Walk-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds (Walk-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Crowne Plaza Kitchener-Waterloo by IHG

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  • Spa
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1252)
$153 nightly
The price is $153 total
includes taxes & fees
Crowne Plaza Kitchener-Waterloo by IHG

About this property

Holiday Inn Express and Suites Kitchener Southeast by IHG

Hotel in Pioneer Tower West
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a meeting room. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Holiday Inn Express and Suites Kitchener Southeast by IHG offers 84 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and hair dryers.

This Kitchener hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of meeting rooms and limo/town car service. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in September 2024.

Holiday Inn Express and Suites Kitchener Southeast by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

Dutch, English, French, German, Khmer, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • No elevator
  • Tile flooring in public areas

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2006
  • Fireplace in lobby
  • Renovated entire property - September 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hampton Inn Hilton Hotel Kitchener
Hampton Inn Hilton Kitchener
Hampton Inn Kitchener
Hilton Kitchener
Kitchener Hampton Inn
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn & Suites By Hilton Kitchener Ontario
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn Hotel Kitchener
Kitchener Inn Suites
Holiday Inn Express Suites Kitchener Southeast by IHG
Holiday Inn Express Suites Kitchener Southeast an IHG Hotel
Holiday Inn Express and Suites Kitchener Southeast by IHG Hotel

Holiday Inn Express and Suites Kitchener Southeast by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 712 out of 1483 reviews
Rating 8 - Good. 411 out of 1483 reviews
Rating 6 - Okay. 202 out of 1483 reviews
Rating 4 - Poor. 91 out of 1483 reviews
Rating 2 - Terrible. 67 out of 1483 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a free upgrade to a suite upon arrival which was nice. Woke up early to get some free breakfast before it was over at 10am. The breakfast area was busy! People were loading up on plate fulls of free food and even grabbing more to take with them. There was one staff member fed to the wolves trying to cook and refill food as fast as it was going empty. It was evident she was extremely stressed out and no one was helping her. People kept interrupting her and asking her where more food was, to the point she couldn't even make more. We ended up walking away with no breakfast. Was kind of disturbed as we checked out at 11 to see people sitting around the lobby with plate fulls of food that they hadn't eaten yet and decided to take with them. The breakfast experience is the reason for the 4 star vs. 5 star review. I understand you can't control guests' rude behaviour, but at least have enough staff on hand to facilitate/help successfully run the free breakfast you are advertising to every one.
Stayed 1 night in May 2025

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was newly renovated and clean. The washroom had a sensor faucet which I didn’t like as you can’t control the temperature or the flow as it kept turning off. Breakfast was a good variety. Hotel was in a convenient location.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family

Highly recommend

I absolutely love this hotel and will be coming back!! The staff were so friendly and accommodating.
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Binny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Bonni

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Rodrigo

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Frustrating and stressing

Property rules says it accepts credit cards but nowhere says the only accept way to have a deposit paid is by credit card. We travel at least 3 times a year and I do not use credit cards. We always pay by debit and when the property demands a deposit, we always use the debit card or cash. The staff tried to be friendly but they straight told us we couldn’t check in. We were into town for a volleyball tournament in a hotel recommended by Ontario Volleyball Assoc. and were not allowed to check in. Unbelievable ! Then a second staff came in and told us the same thing - we couldn’t check in. I offered to pay the deposit by debit card, by cash and even paying more than required but the staff said they could do nothing. I have to ask a friend to send a form with his credit card number. I never, ever had this kind of issue before, even on hotels of the same chain. It was frustrating and very stressing. In the next tournaments, even being recommended by the volleyball association, we will not stay or recommend the property.
Stayed 3 nights in Apr 2025

8/10 Good

Gregory

Stayed 2 nights in Apr 2025

10/10 Excellent

Helena-Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lisa

Stayed 2 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Leandra

Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice amenities and breakfast was standard. Parking lot is a mess lots of pot holes. Beds were comfy and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Anoj

Stayed 1 night in Mar 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time staying at this hotel. I came back to it because of the excellent experience the first time. The breakfast selection has improved.
Stayed 2 nights in Apr 2025

10/10 Excellent

BARBARA, St thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean with newly renovated bathrooms. I wish they had included comfort height toilets for us older folks. Still 5 stars.
Stayed 1 night in Apr 2025

10/10 Excellent

Beccah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a convenient location. Our room was clean and comfortable. The front desk staff was very friendly and efficient. Overall, a wonderful stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Stayed 1 night in Apr 2025

8/10 Good

Sherry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Amy

Traveled with family
Liked: Amenities
Very Clean and updated. Friendly staff and a good breakfast
Stayed 1 night in Mar 2025