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Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel

Exterior
Point of interest
Point of interest
Exterior
BBQ/picnic area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Pool
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
10 Benjamin Rd, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    1 min walk
  • Jack's Family Restaurant
    2 min walk
  • Kitchener Station
    11 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    21 min drive

Room options

View all photos for Suite, 1 Bedroom, Kitchen

Room amenity

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Room amenity

Suite, 1 Bedroom, Kitchen

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, Kitchen

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, Kitchen

  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Studio Suite, 1 King Bed, Kitchen

Room amenity

Studio Suite, 1 King Bed, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communications, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible, Kitchen (Communications, Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1105)
The price is $93
per night
$109 total
includes taxes & fees
Jan 6 - Jan 7
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

About this property

Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel

3-star Township of Woolwich hotel with in-room kitchens
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a business center, a children's pool, and dry cleaning are onsite. Change of towels is available on request.
Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 55-inch LED televisions come with digital channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel provides an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. This business-friendly hotel also offers a library, barbecue grills, and a vending machine. Complimentary self parking is available on site.

Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered on select days.

Languages

English, Farsi, Filipino, French, Hindi, Spanish, Ukrainian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Free manager's reception (select days)

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Designer stores
  • Golf clubs/equipment
  • Indoor pool
  • Library
  • Shopping mall

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area
  • Toaster oven

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 66 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Staybridge Suites Waterloo St. Jacobs Area Township of Woolwich
Staybridge Suites Waterloo St. Jacobs Area Township of Woolwich
Staybridge Suites Waterloo St. Jacobs Area Aparthotel
Staybridge Suites Waterloo St. Jacobs Area
Staybridge Suites Waterloo St. Jacobs Area Aparthotel
Staybridge Suites Waterloo St. Jacobs Area
Aparthotel Staybridge Suites Waterloo - St. Jacobs Area

Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 573 reviews" "
Rating 8 - Good. 133 out of 573 reviews" "
Rating 6 - Okay. 41 out of 573 reviews" "
Rating 4 - Poor. 19 out of 573 reviews" "
Rating 2 - Terrible. 23 out of 573 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the hotel, staff were friendly but was hoping we could check in earlier as we arrived about 1/2 hour before 3. We waited as we were told the room wasn’t completely checked over by a supervisor. I was a little anxious as my husband wasn’t feeling well. I didn’t let the staff know this as I thought it wouldn’t take long. Anyway we did have to wait until 3 this was a little disappointing due to the circumstances of my husband. But again I was just hoping we could get in a little earlier.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose, Oshawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location across from the St. Jacobs market and antique market. In amongst 4 or 5 different hotels. If you like to go for a walk this is not the place. Overall though it was nice.
Stayed 2 nights in Sep 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly
The large rooms make for a very comfortable stay. Appreciated the kitchenette with full size fridge.
Stayed 2 nights in Sep 2024

10/10 Excellent

Benedetto

Stayed 1 night in Sep 2024

10/10 Excellent

Izabela

Business traveler
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
There was a terrible smell in the room during my two night stay like crab or something rotting. The staff tried to clear it but no luck. I bought Lysol spray but it didn’t help. Overall though the staff were good, responsive and the bed was comfortable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian St

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family outing.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
A very bad smell in a room cleaning staff did come and to check it and did agree. It was a very bad smell. We change rooms the second room. I came to make a coffee, and when I grabbed the filter, a bug fell out of the cupboard. They just want to Lysol it but we were done. We wanted a different hotel.
Stayed 3 nights in Sep 2024

8/10 Good

alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff were very helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Amy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Very pet friendly hotel and nice quiet location. Great suite that was immaculate. Would stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Gail

Stayed 1 night in Aug 2024

6/10 Okay

Madhushree

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no room available for us when we arrived at the hotel despite pre-booking. We had informed them that we would be checking in late but our room was offered to another guest. We had to stay the night at the Holiday Inn Express
Stayed 11 nights in Aug 2024

10/10 Excellent

kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2024

10/10 Excellent

richard

Liked: Cleanliness
Stayed 7 nights in Aug 2024

10/10 Excellent

Aman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, the Jacob’s market was right across from the hotel, the room was clean. The breakfast was good as well.
Stayed 1 night in Jun 2024

4/10 Poor

J David

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Shan

Stayed 2 nights in Aug 2024

10/10 Excellent

Xu

Very quiet
Stayed 1 night in Aug 2024

10/10 Excellent

Justine-Ariel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was good except I booked a room with a BATHTUB and did not get one
Stayed 3 nights in Aug 2024

4/10 Poor

Wayne

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
During the check in process, the front desk person seemed unpleasant and not wanting to be there. Her demeanor towards my family, left us feeling like we don't belong. Chlorine/other chemicals in the pool was very strong. My family and I had to returned to the pool mutiple times hoping the scent would eventually diminish. It never did. We eventually decided to use the pool, however we had to get out of the pool and pool area, sometimes returning to our room, before returning to the pool. Our eyes were burning, we were coughing, and my youngest son vomit multiple times. Apparently some of the guests complained. The water were tested. This was never resolved prior to our departure. Thursday mornining my family and I woke up to the entire hotel smelling like cow f*c*. Apparentely layed on properties close by. Prior to checking out, I observed the interaction with the same front desk attendant and other guests and notice her interaction with them was different; she seemed happy and smiles genuinely with her European or European ancestry guests. The opposite was for me. Her demeanor was unwelcoming. She seemed uncomfortable corresponding with me. Her "smiles" were fake the expressions on her face quickly turned cold. I had given her the benefit of the doubt maybe she was having a bad day when I checked in. Obviously not, her attitude differ based on the guests. I purposely chose to give her my business card, hopefully I can directly offer her advise on how to treat all guests.
Stayed 7 nights in Aug 2024

10/10 Excellent

Taysean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024