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DoubleTree by Hilton Kitchener

4.0 star property

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Photo gallery for DoubleTree by Hilton Kitchener

Front of property - evening/night
Dining
Lobby
Indoor pool, sun loungers
Room, 2 Queen Beds | Pillowtop beds, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$113
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
30 Fairway Rd S, Kitchener, ON, N2A2N2
  • Place, Fairview Park
    ‪8 min walk‬
  • Place, Chicopee Ski and Summer Resort
    ‪11 min walk‬
  • Place, Chicopee Tube Park
    ‪12 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.2 out of 10
Wonderful
(21 reviews)
  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

8.6 out of 10
Excellent
(26 reviews)
  • 338 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Non Smoking

42-inch TV with satellite channels, iPod dock, pay movies

Room, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

King Room

  • Sleeps 2

King Room - Hearing Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With 2 Queen Beds-Mobility And Hearing Accessible With Roll In Shower

  • Sleeps 6

Two-Room King Suite

  • Sleeps 4

King Room With Sofabed

  • Sleeps 4

2 Queens With Sofabed

  • Sleeps 6

Guest Room With 1 King Bed And Sofa Bed-Hearing Accessible

  • Sleeps 4

2 Queen Beds With Sofabed Suite

  • Sleeps 6

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About this property

DoubleTree by Hilton Kitchener

4-star hotel in Centreville Chicopee
Along with an indoor pool, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and a microwave in a common area.
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This Art Deco hotel also offers an indoor pool, a vending machine, and multilingual staff. Onsite self parking is complimentary.

DoubleTree by Hilton Kitchener is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Arbor Kitchen - Onsite bar.
Starbucks - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 18.95 for adults and CAD 11.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Arbor Kitchen
  • Starbucks

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (10,000 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1969
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium cable/satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 56.50 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 18.95 for adults and CAD 11.95 for children
  • Pet fee: CAD 56.50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

DoubleTree by Hilton Kitchener Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 362 out of 663 reviews
Rating 8 - Good. 182 out of 663 reviews
Rating 6 - Okay. 56 out of 663 reviews
Rating 4 - Poor. 28 out of 663 reviews
Rating 2 - Terrible. 35 out of 663 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in process was easy and the front desk associate was great. The room was clean and spacious. The temperature had no middle ground, it was either too hot or too cold. The property was nice and clean and it was convenient to have a starbucks in the hotel. My only complaint was that room service was not possible in the days I was there. This was due to the fact that there was only one staff working at the bar/restaurant so I had to come down in order to get my food. The food was good, I am only mentionning it because I was having a leg issue so coming downstairs wasn't convenient but hey we all understand being short staffed. Other than that everything else was great, - good service, good food and friendly staff,
Stayed 2 nights in Oct 2025

8/10 Good

Ioana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall, but the room was a far walk from the lobby.
Stayed 1 night in Sep 2025

10/10 Excellent

Jaya

Stayed 1 night in Oct 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful about my mistake with booking.
Stayed 1 night in Oct 2025

10/10 Excellent

Mehari

Unfortunately
Stayed 2 nights in Aug 2025

2/10 Terrible

Marnie

Disliked: Cleanliness, property conditions & facilities
We had reserved for 2+2. The bed for the kids was not made. Loud noice in the corriodor at night by a group of people. Will not stay or recommend.
Stayed 1 night in Oct 2025

8/10 Good

Fangcen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jaurel

Stayed 1 night in Oct 2025

10/10 Excellent

Jig

Stayed 2 nights in Oct 2025

10/10 Excellent

Alexandra

Stayed 1 night in Oct 2025

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
The room seemed clean however did find some garbage and an old cookie behind the curtain. We enjoyed our stay and will definitely come again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Danielle, Tiverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

SABRINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a little busy with guys playing football and cloudy and wondering about chemical balance. Breakfast was really good not included but good price. Need to offer milk with cookies to at least purchase the cookies were amazing but need milk. Lol. Was worried about thief in the parking lot but it was ok.
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Nicoleta

Stayed 2 nights in Oct 2025

6/10 Okay

Wilson

Liked: Cleanliness, staff & service, room comfort
There are no designated pet areas. We had difficulty in finding a very small area for our dog to do her business. We always clean up after our pet. The sliding bathroom door would stick when it was open as well as when it was closed. We really had to pull on the door to slide it open once it was closed. We were afraid that we would break the door. The bathtub also drained very slowly. I was standing in water to midcalf While taking a shower.
Stayed 2 nights in Oct 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and the best bed!!
Stayed 2 nights in Oct 2025

8/10 Good

Jason

Stayed 2 nights in Oct 2025

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, reliable. What you expect from a Hilton brand. Layout of the hotel was a bit weird but Starbucks in the hotel was a fantastic plus
Stayed 1 night in Oct 2025

8/10 Good

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and helpful staff Room decent
Stayed 1 night in Oct 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Stayed 1 night in Oct 2025