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DoubleTree by Hilton Kitchener

4.0 star property

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Photo gallery for DoubleTree by Hilton Kitchener

Lobby
Front of property - evening/night
Pillowtop beds, in-room safe, desk, blackout drapes
Dining
Coffee shop

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping
$121
includes taxes & fees
Oct 27 - Oct 28

Explore the area

View in a map
30 Fairway Rd S, Kitchener, ON, N2A2N2
  • Place, Chicopee Ski and Summer Resort
    ‪11 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪4 min drive‬
  • Place, Bingemans
    ‪9 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.2 out of 10
Wonderful
(19 reviews)
  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

8.4 out of 10
Very good
(21 reviews)
  • 338 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Non Smoking

42-inch TV with satellite channels, iPod dock, pay movies

Room, Multiple Beds, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

Home2 Suites By Hilton Kitchener

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 243 reviews
Home2 Suites By Hilton Kitchener

About this property

DoubleTree by Hilton Kitchener

4-star hotel in Centreville Chicopee
Along with an indoor pool, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and a microwave in a common area.
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This Art Deco hotel also offers an indoor pool, a vending machine, and multilingual staff. Onsite self parking is complimentary.

DoubleTree by Hilton Kitchener is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Arbor Kitchen - Onsite bar.
Starbucks - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 18.95 for adults and CAD 11.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Arbor Kitchen
  • Starbucks

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (10,000 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1969
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet (varies based on length of stay), plus a deposit of CAD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 23 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 18.95 for adults and CAD 11.95 for children
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

DoubleTree by Hilton Kitchener Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 296 out of 545 reviews
Rating 8 - Good. 148 out of 545 reviews
Rating 6 - Okay. 44 out of 545 reviews
Rating 4 - Poor. 26 out of 545 reviews
Rating 2 - Terrible. 31 out of 545 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! :)
Stayed 3 nights in Jun 2025

10/10 Excellent

VAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8/10
Stayed 2 nights in Jun 2025

10/10 Excellent

Ayeesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to highways. Very clean and great staff. Hot breakfast with the standards available and a starbucks on site. Good internet. Will stay again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Mihaela

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Anytime I travel to Kitchener this is my favorite hotel to stay at.
Stayed 1 night in Apr 2025

2/10 Terrible

Meighen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel through Expedia and was extremely disappointed with the cleanliness of the room. The bed was made, but the linens had clearly not been changed from the previous guest. There was hair in the bathroom, and the floor hadn’t been properly cleaned. Overall, the room felt unkept and unhygienic. Despite bringing this to the Hotel and Expedia’s attention, they refused to issue a refund. I would not recommend staying here based on my experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Anneliese

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was friendly and helpful. Common space was immaculate and the breakfast was great. Accommodating for sports teams. Only wish the lounge area was open later.
Stayed 2 nights in Jun 2025

8/10 Good

Carole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were super friendly and efficient. The room was fairly clean. Bed was okay (mattress a bit lumpy). Linens were excellent. Breakfast was delicious and again the staff were great.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 1 night in Jun 2025

10/10 Excellent

Juna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and fresh. The people were very nice and accommodating. My dog enjoyed it also.
Stayed 2 nights in May 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenience, friendly
Stayed 3 nights in May 2025

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
The cups in our room had something white and sticky in them. Otherwise, staff was friendly, cookies were delicious.
Stayed 1 night in May 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Louis

Stayed 2 nights in May 2025

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with everything you needed. Rooms were comfy, quiet and dark for sleeping
Stayed 1 night in May 2025

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel and staff were very friendly highly recommend
Stayed 1 night in May 2025

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, spacious and quiet! The property lay was confusing and in room phones did not work. Staff were friendly, polite and helpful. Definitely would stay at this location again.
Stayed 2 nights in May 2025

8/10 Good

Derick

Traveled with family
Stayed 1 night in May 2025

10/10 Excellent

Pablo, Kitchener

Liked: Cleanliness
Good
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Nice room Quiet at night
Stayed 1 night in Apr 2025

10/10 Excellent

Ramesh

Stayed 3 nights in Apr 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed in our stay at DoubleTree Kitchener. The room wasn’t clean—stains on the sheets, hair in the shower. Noisiness made for a bad night sleep as well. Random beeping in the hall all night, doors slamming. Loud laughter and talking from other rooms well into the night. Beds were very uncomfortable as well. For the price we paid per night, I’ve been more impressed with places we’ve paid half for.
Stayed 1 night in Apr 2025

4/10 Poor

Jenny

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The paint was peeling in our bathroom on every wall and the bathtub was dingy. Starbucks and breakfast should be open sooner. Starbucks machine was broken in the lobby and the elevator was getting maintenance on a Friday night when it was busy. Pool bathroom could use a clean. Waitstaff in restaurant was nice .
Stayed 1 night in Apr 2025