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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

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Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Lobby
Microwave, coffee/tea maker
Lobby
Lobby
Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
$105
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
547 King St N, Waterloo, ON, N2L5Z7
  • Place, Conestoga Mall
    ‪3 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min drive‬
  • Place, University of Waterloo
    ‪5 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down comforters, pillowtop beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower) | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Waterloo hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center.
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 398 square feet (37 square meters) include conference space. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Waterloo Suites Hotel, Trademark Collection by Wyndham is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:30 AM.
Onsite venue - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per stay
Cribs (infant beds) are available for CAD 20.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 388 out of 1008 reviews
Rating 8 - Good. 340 out of 1008 reviews
Rating 6 - Okay. 138 out of 1008 reviews
Rating 4 - Poor. 78 out of 1008 reviews
Rating 2 - Terrible. 64 out of 1008 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Sara

Stayed 3 nights in Aug 2025

10/10 Excellent

Sidra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff held on to my luggage after checkout which was really useful for me
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Kind. Employees
Stayed 2 nights in Aug 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a king bed with a partially separated sitting area and a small kitchenette with a microwave, coffee maker and fridge. It was clean, but the upholstery and carpet could use a cleaning. I would stay here again
Stayed 1 night in Aug 2025

4/10 Poor

Dustyn

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While this property was fine for one night, the overall state of the property was a bit run-down. The staff were friendly and pleasant; however, I did receive 11 emails about modifications to my reservation and then used the online check-in. On the morning of checkout, I discovered that I was charged a second time for the room. I asked aboutt hsi at the desk and was infomred that anyone who uses online check in automatically gets charged teh cost of the room even if they have prepaid and that they need to request a refund to get this back. I wonder how many people have been charged twice and not noticed. They did issue a refund, but this seems like a big system problem.
Stayed 1 night in Aug 2025

4/10 Poor

Peter

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. Used to stay here for business many years ago. Went back last week, hotel has deteriorated significantly. Very dirty. Will not book again.
Stayed 1 night in Aug 2025

4/10 Poor

Zahir, Toronto

Traveled with group
Disliked: Cleanliness, property conditions & facilities
This property could use major renovations. Rooms are run down and carpets were dirty. Staff are friendly and helpful but there’s only so much you can do when the property sucks. Hot water never really got hot. Outdoor self parking was easy to access and the beds were comfortable.
Stayed 2 nights in Aug 2025

2/10 Terrible

Bradley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In all of the ADS of there was post of a pool and a hot tub, there was no pool or hot tub. The cleaners were rude when I asked to borrow silverware for my dinner, n said no but the front desk said we could then u have other families living in the hotel all rude pushy n just dont care take all the bcaon n food they took 3 bagels each left no bacon or bagels or muffins for other people Also book a hotel with a hot tub n no bubbles or soap for it amd they gave us 1 towel and 1 coffee pod for two people im very disappointed in Expedia also very disappointed in the hotel and definitely will never return ive ask for discounts or my money back n both have refused almost $300 for this garbage please save ur money and time n just light it on fire u will enjoy ur little fire better then this hotel
Stayed 1 night in Aug 2025

10/10 Excellent

shayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities

Waffleless In Waterloo

This is a clean, quiet hotel at a reasonable price. There are several restaurants, a mall, and St. Jacob's Farmers Market close by. Our room was spacious and clean. Our mattress, unfortunately, was far too firm. If you're used to sleeping on a pool table, you'll love it! Also, the shower head/water pressure was weak. One more thing (and this may seem petty but...) the 'GUIDE' button on the tv remote did nothing and there was no list of channels anywhere. Channel surfing 75 networks is a royal pain. The breakfast options were adequate but no waffle maker? C'mon Wyndham!!
Stayed 1 night in Aug 2025

8/10 Good

Mary

Stayed 1 night in Aug 2025

8/10 Good

Jayne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Roberta

Liked: Staff & service, room comfort

First and last

Very limited selection for breakfast and it was warm at best. The beds and toweling were clean but the walls and curtains were another story. Tight squeeze around furniture. There are many other choices in Waterloo, we will have to try another one next time.
Stayed 2 nights in Aug 2025

6/10 Okay

Charles

Stayed 1 night in Aug 2025

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. The bed was super comfortable & the staff were responsive and friendly. Great to be able to walk to close by restaurants for dinner.
Stayed 1 night in Aug 2025

6/10 Okay

Linda

Disliked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Jaspreet

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

heidi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only thing we did not like was that there were little ants on the table on the coffee table and the desk. Besides that, everything was very neat and tidy
Stayed 1 night in Aug 2025

4/10 Poor

Geoff D

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok staff was terrible
Stayed 1 night in Aug 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was crowded and noisy when we arrived but check in was quick and so far out stay has been very quiet. We love the location for dining, shopping and the movies!
Stayed 1 night in Aug 2025

10/10 Excellent

Vern, South Bruce Peninsula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of transportation access, walking distance to dining and shopping, safe and has a perfect stay.
Stayed 1 night in Jul 2025

2/10 Terrible

Joe

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No ev parking. Smelly Old Forget about the free breakfast Washroom ok, clean
Stayed 1 night in Aug 2025

6/10 Okay

Denise

Disliked: Staff & service

Hotel.com disappointment

Breakfast was lame and the they ran out of food
Stayed 1 night in Aug 2025

8/10 Good

Nikolai

Stayed 1 night in Aug 2025