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Kitengela Vacation Packages

The staff are exceptionally friendly, and the wide range of amenities at Village Market makes it a convenient and enjoyable place to stay

Room and facility were excellent. All the staff except the from desk staff are lovely. (Everyone who works at the front desk seems to be having a perpetual terrible day.) The biggest issues are that the a/c in our room did not work. When we tried to turn the thermostat down to cool, the knob came off and someone had stuffed the crevice with toilet paper to hold the broken dial knob on. We told the front desk and they promised to send engineering. All day long engineering did not come. Another extremely hot night in the room with no a/c. We reminded the front desk the next day and still no engineer came at all. So our entire stay was spent with no a/c and zero attempt to fix it despite bringing it to their attention. To make matters worse, the shower water gets barely warm so you can’t even enjoy washing the sweat off from being so hot in your hotel room all night. Housekeeping only came the first of three days, for no explicable reason. And there are little things that simply should not happen at a “luxury” hotel. Like the consistently broken coffee carafe at breakfast. It does not work and staff expects you to keep pushing the top down for ten minutes to get a drip of coffee to come out. Looking at past reviews, people have been complaining about this broken $10 coffee carafe for years and they’ve never replaced it. Absolutely bizarre. Given their apparent refusal to ever repair or replace a simple coffee carafe, there is no hope whatsoever for the a/c.

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Room was clean and staff were nice and friendly. Buffet breakfast was enjoyable. Was very disappointed in communication regarding booking an airport transfer for my arrival. My flight arrived late at night so wanted an easy transfer from the airport to the hotel as this was also my first time in Nairobi. I emailed to arrange this and I got a reply asking for my flight details to confirm however after this email I did not get a reply back so I emailed again 3 days prior to arrival to double check and confirm the airport transfer but still no reply. I waited at the airport for a while in case they had it sorted but I ended up having to take an Uber. When I brought by this up during check in, they could see that I had emailed twice but was told that Uber is cheaper anyways.

This is a very welcoming and comfortable place to stay. Rooms are very large, and clean. Staff is lovely. I would stay here again. Next time, I hope the weather is nice enough to use the beautiful pool