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Best Western Knoxville Suites - Downtown

2.5 star property

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Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed) | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Free daily full breakfast
Lobby
Business center

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Housekeeping
  • Parking included
$115
includes taxes & fees
Sep 9 - Sep 10

Explore the area

View in a map
5317 Pratt Rd, Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪2 min drive‬
  • University of Tennessee
    ‪7 min drive‬
  • Neyland Stadium
    ‪8 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Knoxville Suites - Downtown

Hotel in Inskip
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and laundry facilities.
Best Western Knoxville Suites - Downtown offers 58 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Best Western Knoxville Suites - Downtown provides a hot tub and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This Knoxville hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Best Western Knoxville Suites - Downtown is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 15.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Knoxville
Best Western Knoxville Suites Downtown Hotel
Best Western Suites Hotel Knoxville
Best Western Suites Knoxville
Knoxville Best Western
Knoxville Suites
Best Western Knoxville Hotel Knoxville
Best Western Knoxville Suites Hotel
Best Western Knoxville Suites Downtown
Knoxville Suites Knoxville
Best Western Knoxville Suites - Downtown Hotel
Best Western Knoxville Suites - Downtown Knoxville
Best Western Knoxville Suites - Downtown Hotel Knoxville

Best Western Knoxville Suites - Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1005 reviews
Rating 8 - Good. 293 out of 1005 reviews
Rating 6 - Okay. 169 out of 1005 reviews
Rating 4 - Poor. 95 out of 1005 reviews
Rating 2 - Terrible. 57 out of 1005 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chuck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel is crooked and fraudulent I did not stay here did not go anywhere near this motel somehow they charge my debit card $141 I have filed a complaint against them today My advice is do not even click on their site because I don't know what happened how they got my numbers other than just a clicked on their site. Run run run from them stay clear
Stayed 1 night in May 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, room comfort

I hope you're tall

It was a decent room, but the beds were very high and we are not tall people. We won't stay here again for that reason.
Stayed 4 nights in May 2025

8/10 Good

Graham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place Clean & quiet..
Stayed 5 nights in May 2025

8/10 Good

Debra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There were not any luggage carts available on the morning we were checking out. We had to make several trips to carry all our stuff out. The front desk person said they were in a room locked up.
Stayed 2 nights in May 2025

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, but the outside hallways were outdated. The room smelt odd as well (like damp and wet).
Stayed 1 night in May 2025

8/10 Good

LaTonia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jenny from the Block

Jennifer was lovely
Stayed 1 night in May 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Nick

Traveled with pets, Traveled with family
Liked: Cleanliness
The room itself was spacious and clean. The rest of the hotel was a little dated, but still clean. The biggest drawback is the location. Doesn't seem to be in a great part of town.
Stayed 1 night in May 2025

8/10 Good

Francisco, Casa Grande

Stayed 1 night in May 2025

6/10 Okay

Carlos, Little Rock

Traveled with family
Disliked: Cleanliness, amenities
People were friendly. The room smelt a bit bad and the carpet was not real clean. The breakfast was lower in quality than other similar hotels.
Stayed 1 night in May 2025

6/10 Okay

Carol

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

It was ok but not great

Stayed here many times but this was the dirtiest the room has been. Every wall/mirror frame was filthy. The main things like bed, sink, shower was fine but the walls and doors really needed a wipe down. Curtains had holes in them. Room also had a really bad smell. Hotel was sold out so we didn’t ask to move. Front desk lady was super sewer and helpful though.
Stayed 1 night in May 2025

8/10 Good

Courtney

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very nice, area seemed safe, overall the property was clean, but our particular room definitely had wear and tear. For a moderately priced hotel, it was a good choice.
Stayed 1 night in May 2025

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Maxine

Traveled with family
Disliked: Room comfort
Service was okay.Not enough towels for number of people scheduled.Hideabed extremely uncomfortable.Queen beds were comfortable.Room was clean.Desk help very nice and helpful.
Stayed 3 nights in May 2025

8/10 Good

Adam Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Was an older property but decently maintained.
Stayed 1 night in May 2025

8/10 Good

Philip

Stayed 3 nights in May 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

karen

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property has seen better days, pieces were falling apart. Plenty of other options in the area was pretty disappointed
Stayed 2 nights in May 2025

4/10 Poor

George

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Advertised as downtown, not even close to downtown.
Stayed 1 night in May 2025

10/10 Excellent

JIM

Stayed 1 night in May 2025

10/10 Excellent

Kayla

Stayed 1 night in May 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and helpful.
Stayed 1 night in May 2025

4/10 Poor

Juanita

Disliked: Property conditions & facilities
The towels were not clean and the room smelled
Stayed 1 night in May 2025

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate having breakfast when time is a priority.
Stayed 1 night in May 2025

8/10 Good

Laney R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025