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Crowne Plaza Knoxville Downtown University by IHG

3.5 star property

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Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Exterior
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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪8 min walk‬
  • University of Tennessee
    ‪15 min walk‬
  • Neyland Stadium
    ‪2 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • 300.00 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Mobility Accessible, Non Smoking (Communications, Transfer Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Mobility Accessible, Non Smoking (Communications, Transfer Shower)

  • 300.00 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed with Sofa bed

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Mobility Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Mobility Accessible (Mobility, Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • 600.00 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Transfer Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Transfer Shower)

  • 300.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • 600.00 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed (Top Floor)

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Knoxville Downtown University by IHG

3.5-star hotel in Downtown Knoxville
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking.
Crowne Plaza Knoxville Downtown University by IHG offers 195 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Crowne Plaza Knoxville Downtown University by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center and 10 meeting rooms. Event facilities measuring 15670 square feet (1456 square meters) include conference space. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and concierge services. Onsite parking is available (surcharge).

Crowne Plaza Knoxville Downtown University by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mahogany's Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per accommodation (varies based on length of stay), plus a deposit of USD 40.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 100 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17.00 per person
  • Self parking fee: USD 15 per day (in/out privileges)
  • Pet deposit: USD 40.00 per stay
  • Pet fee: USD 40.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 733 out of 1014 reviews
Rating 8 - Good. 185 out of 1014 reviews
Rating 6 - Okay. 47 out of 1014 reviews
Rating 4 - Poor. 23 out of 1014 reviews
Rating 2 - Terrible. 26 out of 1014 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, convenient for walking around downtown. It can be noisy at night but what city isn’t
Stayed 2 nights in Dec 2024

10/10 Excellent

Cameron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!!
Stayed 4 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The downtown location has always been a draw for us.
Stayed 1 night in Dec 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Jeremy, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel. very loud in the lobby. staff didn't tell us to keep the room key to exit the garage. we had to re-park and go back in. other than that, great.
Stayed 1 night in Nov 2024

8/10 Good

Chris, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to the stores.
Stayed 1 night in Nov 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming to pets and humans alike
Fabulous choice when travelling with a pet! Lovely part of Knoxville, friendly staff
Stayed 1 night in Oct 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property conveniently downtown with food and shopping a short walk away.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Very smooth check-in.
Stayed 1 night in Nov 2024

10/10 Excellent

Luis Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Katarina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladies Parking rules!
This is our go-to stop when we drive south. Very convenient to walking around downtown Knoxville and I especially like the “Ladies Parking”!
Stayed 1 night in Nov 2024

10/10 Excellent

APRIL

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great!
Stayed 1 night in Nov 2024

6/10 Okay

scott

Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this site for the Xul Kill the Lights Beer Festival - and it was a fantastic spot! Very walkable to everything you’d ever want to walk to in Knoxville. Farmers market just across the street on Saturday. Great room and location!
Stayed 3 nights in Oct 2024

10/10 Excellent

Laura

Stayed 1 night in Nov 2024

10/10 Excellent

Heather

Stayed 2 nights in Nov 2024

10/10 Excellent

Whitney

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great Place!
Amazing hotel and very pretty.
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service
Fix your beds
We had a great experience but taken shortcuts like not rotating the beds and there’s actually dips in the beds. Does not make sure establishment. I recommended establishment as you know is the most important thing to help and when you have a mattress does not make for a happy customer.
Stayed 2 nights in Nov 2024

8/10 Good

scott

Stayed 2 nights in Oct 2024

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Connie

Comfortable rooms and friendly staff.
Stayed 2 nights in Nov 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to market square
Stayed 1 night in Nov 2024