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Crowne Plaza Knoxville Downtown University by IHG

3.5 star property

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Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Meeting facility
Meeting facility
Point of interest
Point of interest
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping
  • Parking available
$160
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪8 min walk‬
  • University of Tennessee
    ‪12 min walk‬
  • Neyland Stadium
    ‪2 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(31 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(88 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Hearing Accessible (Mobility, Transfer Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Hearing Accessible (Mobility, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(23 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

9.6 out of 10
Exceptional
(16 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 600 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Transfer Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Hearing Accessible (Mobility, Transfer Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 600 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

1 bedroom, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Knoxville Downtown University by IHG

3.5-star hotel in Downtown Knoxville
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and conference space.
Crowne Plaza Knoxville Downtown University by IHG offers 195 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Crowne Plaza Knoxville Downtown University by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. This 3.5-star property offers access to a 24-hour business center and 10 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 15670 square feet (1456 square meters) include conference space. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and concierge services. Onsite parking is available (surcharge).

Crowne Plaza Knoxville Downtown University by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mahogany's Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 27.31 per day; includes in/out privileges)
  • Covered valet parking on site (USD 38.24 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20.21 for adults and USD 10.11 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 43.70 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 50 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.21 for adults and USD 10.11 for children
  • Covered self parking fee: USD 27.31 per day (in/out privileges)
  • Covered valet parking fee: USD 38.24 per night (in/out privileges)
  • Pet fee: USD 43.70 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 746 out of 1015 reviews
Rating 8 - Good. 179 out of 1015 reviews
Rating 6 - Okay. 47 out of 1015 reviews
Rating 4 - Poor. 16 out of 1015 reviews
Rating 2 - Terrible. 27 out of 1015 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in May 2025

8/10 Good

Leon

Liked: Cleanliness, property conditions & facilities
Staff was very helpful and nice
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the service was fantastic. We enjoyed our short stay!
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and clean. The food at the restaurant was very good.
Stayed 2 nights in May 2025

10/10 Excellent

Daryl

Stayed 1 night in May 2025

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to downtown and main area of city
Stayed 3 nights in May 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was helpful!
Stayed 1 night in May 2025

10/10 Excellent

Mat

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Nice and clean.
Stayed 1 night in May 2025

10/10 Excellent

Janette

Traveled with partner
Liked: Cleanliness, amenities
Conveniently located to the Square.
Stayed 1 night in May 2025

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and the hotel location is very convenient for a sort walk to market square. The room was comfortable and clean.
Stayed 2 nights in May 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for UT
Stayed 2 nights in Apr 2025

10/10 Excellent

Dillon

Stayed 1 night in May 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and room. Parking garage connected. Safe area, was able to walk to many restaurants Only complaint- our room faced front road. Very noisy esp for a Wed night. We even had a sound machine on but cars/motorcycles w loud mufflers constant between 10:30-midnight. Guessing later on weekends
Stayed 1 night in May 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at a very nice location. Will return.
Stayed 2 nights in May 2025

10/10 Excellent

Kathy

Stayed 1 night in May 2025

8/10 Good

Steven, Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Crown Plaza is always a positive experience. Customer service is always very good. Overall, this hotel is beginning to feel a little bit tired with dated workout areas, and room bathrooms. That said, they are perfectly acceptable. My only strong criticism is that there are a lot of large dogs allowed in the hotel. Even though the rooms appear clean, is still kind of grosses me out to think I could be staying in a room where dogs were running free before I arrived.
Stayed 3 nights in May 2025

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome place to stay!

Everything was absolutely awesome!
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Knoxville near UT that's very walkable, clean, easy parking, friendly staff and low key vibe.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay here. Nice and close to University of Tennessee
Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot in downtown Knoxville

Great hotel for a solid price. An older property but very well maintained and managed. The rooms were carpet free (thankfully), beds were comfortable and the towels and wash clothes were high quality, thick cotton. They also offer room service which is appreciated and parking is a respectable $15.00 a night. A housekeeper also came to the room every day to refresh the linens and towels. I stay will be staying here every time I am in town for business.
Stayed 3 nights in May 2025

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was the most accessible I have ever experienced. Staff is very friendly and competent. The decor and the building itself are beautiful. I will definitely return there in the future.
Stayed 2 nights in May 2025

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Daniele

Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua

Stayed 1 night in Apr 2025