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Embassy Suites by Hilton Knoxville West

4.0 star property

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Photo gallery for Embassy Suites by Hilton Knoxville West

Courtyard
Lobby
Premium bedding, in-room safe, desk, blackout drapes
Reception
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pet friendly
  • Gym
  • Room service

Explore the area

Map
9621 Parkside Dr, Knoxville, TN, 37922
  • Dead Horse Lake Golf Course
    ‪2 min drive‬
  • Turkey Creek Shopping Center
    ‪5 min drive‬
  • West Town Mall
    ‪5 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪21 min drive‬

Room options

View all photos for Studio, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

Minibar

Studio, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, One King Bed

Premium bedding, in-room safe, desk, blackout drapes

Studio, One King Bed

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Studio Suite

Flat-screen TV

King, Premium Studio Suite

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds, Accessible (Mobility/Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 2 Queen Beds, Accessible (Mobility/Hearing, Roll-in Shower)

  • 375 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility/Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible (Mobility/Hearing, Roll-in Shower)

  • 375 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Studio, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

Flat-screen TV

Premium Studio, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite

Premium bedding, in-room safe, desk, blackout drapes

King, Premium Suite

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Suite, Two Queen Beds

  • 375 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds

Minibar

Premium Suite, 2 Queen Beds

  • 375 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, One King Bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, One King Bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, One King Bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, One King Bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Suite, Two Queen Beds

  • 375 sq ft
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Bar (on property)

Holiday Inn Knoxville-West, I-40 & I-75 by IHG

  • Pool
  • Hot Tub
  • Pet friendly
  • Kids pool
4.2 out of 5, Very Good, (1007)
$123 nightly
The price is $123 total
includes taxes & fees
Holiday Inn Knoxville-West, I-40 & I-75 by IHG

About this property

Embassy Suites by Hilton Knoxville West

4-star hotel in Knoxville West
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.
Embassy Suites by Hilton Knoxville West offers 142 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with queen sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

In addition to an indoor pool, Embassy Suites by Hilton Knoxville West provides a hot tub, a sauna, and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 5 meeting rooms. This business-friendly hotel also offers a terrace, laundry facilities, and room service (during limited hours). Complimentary uncovered self parking is available on site, along with a car charging station.

Embassy Suites by Hilton Knoxville West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Flying Spoons - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Flying Spoons

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Elevator (74 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 14 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Knoxville West
Embassy Suites Knoxville West
Embassy Suites Knoxville West Hotel
Embassy Suites Knoxville West
Embassy Suites by Hilton Knoxville West Hotel
Embassy Suites by Hilton Knoxville West Knoxville
Embassy Suites by Hilton Knoxville West Hotel Knoxville

Embassy Suites by Hilton Knoxville West Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 755 out of 1003 reviews
Rating 8 - Good. 166 out of 1003 reviews
Rating 6 - Okay. 48 out of 1003 reviews
Rating 4 - Poor. 15 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness of the area .
Stayed 5 nights in Feb 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kendra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Amelia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Terri

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Nice clean room and the reset of the facility. Service was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Charysse, Buford

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay here, won’t be my last
Stayed 2 nights in Feb 2025

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Julie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful everything was in great condition in my room. Loved that they tvs said my name, always a great touch. Elevators were quick. My only complaint is that I wasn't given any notice that the pool and hot tub weren't working because that's the main reason I chose this hotel. So bummer but still a very nice place.
Stayed 1 night in Jan 2025

8/10 Good

Elena, Stouffville

Stayed 1 night in Jan 2025

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed staying at this property. The housekeeping staff did a good job at keeping the property clean. Happy hour downstairs is a must and the dinning options wasnt bad either. Only complaint was one of the waitresses automatically added gratuity to my dinner without telling me and when i added my gratuity she came out with well enough. Other than that the staff was helpful and friendly
Stayed 5 nights in Jan 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, room was clean and bed was comfortable. bathroom was missing a few hooks that were ripped off and not repaired. Good overall
Stayed 1 night in Nov 2024

8/10 Good

Gabriella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

no noise

We were concerned that the interstate traffic noise would be loud and disturbing, but we heard nothing at all. Noise barriers were most effective.
Stayed 1 night in Jan 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tony

Liked: Amenities
They tried to put us in a new room they had made on the 1st floor but it was not cozy or inviting, the curtains didn’t close, so they put us in the 4th floor and we loved our room and could have stayed longer. We loved it, The breakfast and staff at breakfast were so awesome. We enjoyed the fresh cooked omelettes. One of Our favorite parts of staying there.
Stayed 1 night in Dec 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay right off the highway
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Awesome property. Convenient to the interstate for travelers. Car dealerships and storage lots all around so it's not the greatest location but the good news is that you really don't have to leave property if you don't want to leave the property you don't have to. There are plenty of good restaurants around for meals.
Stayed 1 night in Nov 2024

6/10 Okay

Linda, Franklin

Traveled with partner
Disliked: Staff & service
The front desk staff was rude. The shampoo, conditioner, etc was poor. Stay at the Drury Inn down the street. It's much nicer.
Stayed 1 night in Nov 2024

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ashleigh

Traveled with family and small children
Disliked: Cleanliness, staff & service
Rooms were not very clean. Stains on the walls everywhere. Bathroom had previous customers contacts laying in the floor where they have not cleaned well. Hair in the shower. Just overall felt dirty. The icing on the cake was the AWFUL customer service we received. We asked Ermie about checking out a day early and she said yes that would be no problem as long as it’s by 11:00 and we would be refunded our last nights stay. When trying to check out Jordan informed us we would to call Expedia because that’s who the booking was through to receive our refund. After leaving the hotel we called and Expedia called the hotel to get confirmation of earlier check out. The manager Briana DENIED our 1 day early refund after 2 employees told us we would receive a refund and to called. She then said she doesn’t know why the employees would tell us that because that isn’t their policy. Half our party had already left to go home because we were told otherwise. Briana was a coward and refuses to come out of her office where she told me she was going to look into this further once I drove 30 minutes round trip back to talk to her directly because she conveniently wasn’t available to talk over the phone. She refused to come out and speak to me and told Jordan, her front desk, that she was in a food meeting and wasn’t coming out that her decision had been made. After asking repeatedly to speak to her Jordan called the cops which I agreed was a good idea to hopefully be able to get Brianna to come
Stayed 4 nights in Nov 2024

10/10 Excellent

Christy

Stayed 1 night in Nov 2024

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2024