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Extended Stay America Suites Knoxville West Hills

2.5 star property

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Desk, iron/ironing board, free WiFi
Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi
Free daily on-the-go breakfast
Property amenity
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Breakfast included
  • Laundry
  • Air conditioning
  • Parking included
$79
includes taxes & fees
Dec 17 - Dec 18

Explore the area

View in a map
1700 Winston Rd, Knoxville, TN, 37919
  • Place, West Town Mall
    ‪4 min walk‬
  • Place, Regal Downtown West
    ‪7 min walk‬
  • Place, Regal Cinebarre West Town Mall
    ‪14 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free WiFi

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Exterior
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  • Free WiFi
  • Air conditioning
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About this property

Extended Stay America Suites Knoxville West Hills

Hotel in Bearden
Along with coffee/tea in a common area, this smoke-free hotel has laundry facilities and barbecue grills. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
Extended Stay America Suites Knoxville West Hills offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers barbecue grills, a vending machine, and a picnic area. Onsite self parking is complimentary.

Extended Stay America Suites Knoxville West Hills is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Built in 1990
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Extended Stay America Hills Hotel Knoxville West
Extended Stay America Knoxville West Hills
Extended Stay America Knoxville West Hills Hotel
Extended Stay America Knoxville West Hills
Hotel Extended Stay America Knoxville - West Hills Knoxville
Knoxville Extended Stay America Knoxville - West Hills Hotel
Hotel Extended Stay America Knoxville - West Hills
Extended Stay America Knoxville - West Hills Knoxville
Extended Stay America Hills Hotel
Extended Stay America Hills
Extended Stay America Hills
Extended Stay America Knoxville West Hills
Extended Stay America Suites Knoxville West Hills Hotel
Extended Stay America Suites Knoxville West Hills Knoxville

Extended Stay America Suites Knoxville West Hills Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 198 out of 588 reviews
Rating 8 - Good. 128 out of 588 reviews
Rating 6 - Okay. 99 out of 588 reviews
Rating 4 - Poor. 81 out of 588 reviews
Rating 2 - Terrible. 82 out of 588 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Tom

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not a nice hotel or room
Stayed 1 night in Sep 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Smelled of smoke

My boyfriend and I were only there to sleep, so we didn't get the fully experience of the hotel. However, as soon as we walked into the lobby to check in, we smelled strong smoke from cigarettes. The odor kind of went away as we walked closer to the hotel room, but we could still smell it a little.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

You tricked me!

This is the place for you! But only if you're looking for guests walking around the lobby, drinking liquor from a bottle, 30+ hairs in your shower, and just mini muffins as your "free breakfast"! The guest ratings did not match the actual hotel stay...
Stayed 1 night in Sep 2025

6/10 Okay

Tammy

Liked: Staff & service, room comfort
Disliked: Cleanliness

Great people, great bed, room not the best

The people were amazing, the bed great! The towels were soft and clean. The room was half way below the ground and there was mold in a lot of places. The door electronic worked but the handle did not work…but the other people there on the floor were great and friendly. I felt safe there with the nice people.
Stayed 1 night in Aug 2025

10/10 Excellent

Shawnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Aug 2025

8/10 Good

Louis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.
Stayed 4 nights in Aug 2025

2/10 Terrible

Joshua

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.
Stayed 1 night in Aug 2025

2/10 Terrible

Silvana

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, unsafe, hair in bed, wet shower, police in building due to some issues, basement room, broken appliances, dirty overall
Stayed 1 night in Aug 2025

2/10 Terrible

Jim

Filthy, dirty room. This should not be an American option. Go to India if you want something comparable.
Stayed 1 night in Aug 2025

6/10 Okay

Matthew

Stayed 1 night in May 2025

6/10 Okay

Donald

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2025

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not clean and unpleasant odors
Stayed 2 nights in Jun 2025

2/10 Terrible

Kate

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is clearly neglected.
Stayed 1 night in Jul 2025

2/10 Terrible

Sherri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the noises. Had the leave the fan on full blast just to stay cool. Don't stay here.
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Spacious room, good location, worst smell ever

The cigarette and pot smoke smell at this property was unbearable, especially for a family trip with kids (traveling for a funeral, no less). I know this area of Knoxville well and assumed the hotel would be in much better condition than it was. The room was had was large, but we couldn't bear to stay in it due to the overwhelming smells in the room, lobby and hallways. I got a refund for one of three nights, wish it was more. This place is a mess.
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was convenient to everything.
Stayed 1 night in Jun 2025

10/10 Excellent

william

Stayed 1 night in Jun 2025

2/10 Terrible

Sheena

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The reservation stated hair dryers were available upon request. I requested a hair dryer but was told that they do not have hair dryers. This was a first for me. The refrigerator in the room did not open fully as the door hit the stove. The bed was not comfortable and there were dogs barking consistently.
Stayed 1 night in May 2025

10/10 Excellent

Ashlei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

James

Stayed 3 nights in May 2025

2/10 Terrible

Penny

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Location and my room was dirty, very poor housekeeping.
Stayed 1 night in May 2025

2/10 Terrible

Evan

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible smell filled the entire room and room looked like a bull ran through it
Stayed 1 night in May 2025

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had to switch rooms for a stain on the bed sheet and the tv didnt work. But over all very nice stay. Staff was very nice. Definitely will stay again.
Stayed 1 night in May 2025

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.
Stayed 1 night in May 2025