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Cumberland House Knoxville, Tapestry Collection by Hilton

3.0 star property

Choose dates to view prices

Photo gallery for Cumberland House Knoxville, Tapestry Collection by Hilton

Lobby
42-inch LCD TV with satellite channels, TV, pay movies
Reception
Bar (on property)
Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Parking available
  • Housekeeping
  • Gym

Explore the area

Map
1109 White Ave, Knoxville, TN, 37916
  • University of Tennessee
    ‪1 min walk‬
  • World's Fair Park
    ‪5 min walk‬
  • Sunsphere Tower
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed (Peloton)

Room, 1 King Bed (Peloton) | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Peloton)

  • 317 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 317 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

42-inch LCD TV with satellite channels, TV, pay movies

Studio Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing)

42-inch LCD TV with satellite channels, TV, pay movies

Studio Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

View from room

Suite, 1 Bedroom, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

View from room

Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

View from room

Suite, 1 Bedroom, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Cumberland House Knoxville, Tapestry Collection by Hilton

3-star hotel in Downtown Knoxville
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, conference space, and dry cleaning are onsite.
Cumberland House Knoxville, Tapestry Collection by Hilton offers 130 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 3471 square feet (322 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Onsite parking is available (surcharge).

Cumberland House Knoxville, Tapestry Collection by Hilton is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Tussie Mussie - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 4 to 16 for adults and USD 1 to 16 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tussie Mussie

Things to do

  • 24-hour gym
  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3,471 square feet of conference space
  • 4 meeting rooms

Outdoors

  • In a provincial park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 4 to 16 for adults, and USD 1 to 16 for children
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cumberland House Hotel
Cumberland House Hotel Knoxville
Four Points Cumberland House Hotel Knoxville
Four Points Sheraton Cumberland House
Four Points Sheraton Cumberland House Hotel
Four Points Sheraton Knoxville Cumberland House
Four Points Sheraton Knoxville Cumberland House Hotel
Sheraton Cumberland
Sheraton Cumberland House
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Knoxville Four Points
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Cumberland House Knoxville
Four Points by Sheraton Knoxville Cumberland House Hotel
Cumberland House Knoxville, Tapestry Collection by Hilton Hotel

Cumberland House Knoxville, Tapestry Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1005 reviews
Rating 8 - Good. 195 out of 1005 reviews
Rating 6 - Okay. 80 out of 1005 reviews
Rating 4 - Poor. 21 out of 1005 reviews
Rating 2 - Terrible. 20 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Cumberland House Knoxville was a nice spot for our overnight. Lobby appeared very clean and welcoming. Rooms were spacious, beds were comfortable, room could have been cleaned better (food wrappers in garbage can, tags from clothing on floor, stains on rug). Carpet needs a good cleaning as it has a few very visible stains. Bathroom was pretty clean, shower pressure was excellent, broken tile in shower should be fixed, bathroom door had loud squeak (in need of wd40!). Food/drinks in restaurant was good. Bar area very nice! Overall, very nice hotel! Would stay again!
Stayed 1 night in Nov 2024

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique property
Stayed 1 night in Sep 2024

6/10 Okay

Abby

Business traveler
Disliked: Staff & service
staff was a bit unpersonable and the next morning some lady was yelling go trump in the lobby which was a little uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. The decor is unique. Luxury at a low price. The staff is fantastic.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From valet to checkin…This place is amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Paige, Manassas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff goes above and beyond to accommodate my daughter’s disability as well as her service dog. Polite and friendly every time we stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Derek

Stayed 2 nights in Oct 2024

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Lucretia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The stay was great the front desk was wonderful very helpful and get us set very quickly. However there was a big stain on the floor and a ball of hair. Looked like the floors of the room had not been vacuumed. Very thing else looked great. Valet parking was excellent he was very polite and helpful. Excellent service.
Stayed 1 night in Oct 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Nice staff, clean and beautiful hotel. We stayed in a balcony room and liked the layout and view. Pillows and bedding were soft and clean. Mattress was a little too firm for my taste but not horrible. The only downfall was the noise. There is construction being done outside and I think too close to the elevator? I would stay again further from the elevator and when the construction is completed.
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel Ronco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The bed was very comfortable. Front desk was very courteous and helpful. There was a small market downstairs for snacks, drinks and necessities, and a restaurant and bar. We had breakfast before we headed out and it was delicious. Super close and convenient walking distance to downtown area and UT campus.
Stayed 1 night in Oct 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Oct 2024

10/10 Excellent

Janine

Stayed 2 nights in Sep 2024

10/10 Excellent

Crystal

Stayed 1 night in Oct 2024

8/10 Good

steven

Stayed 1 night in Oct 2024

10/10 Excellent

Christy

Stayed 2 nights in Sep 2024

6/10 Okay

William

Over priced.
Stayed 2 nights in Oct 2024

10/10 Excellent

Todd

Stayed 1 night in Sep 2024

10/10 Excellent

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In walking distance to University of Tennessee and Market Square in downtown Knoxville. The rooms are very nice and the lobby area is well laid out with a full bar.
Stayed 2 nights in Oct 2024

6/10 Okay

Raquel

Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty but the staff was friendly and gave us another room. Parking is a headache. You can do valet parking or street parking. The restaurant downstairs has great food.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Our room was great….shower was amazing! Loved the decor. We will definitely be back.
Stayed 1 night in Oct 2024

4/10 Poor

Sara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Don't go here with your family
Over priced and valet only. Everything costs an arm and a leg - food, parking, bar, store, etc. No coffee in lobby. Seating and design is awkward. Staff is unwelcoming and they disappear a lot - so no help when you need it. Valet acts like you're inconveniencing them. Room was clean. But opens to a livingroom with no remote to the TV. Bedroom is in the back. Bathroom door is a sliding see-through glass door. Everyone, including it's snooty patrons, treat you like a peasant if you're not dressed fancy or can't afford to tip $15 every half hour. The parking app even recommends tip amounts for valet based on previous parkers. What a joke.
Stayed 1 night in Oct 2024

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Paige, Manassas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very helpful and accommodating. Rooms are very clean and quiet
Stayed 1 night in Oct 2024